Role Description CTG is seeking an experienced Epic Support Analyst with deep expertise in Prelude and Real-Time Eligibility (RTE) to support front-end revenue cycle operations. This role will focus on maintaining, optimizing, and supporting Epic applications that drive patient access, registration, scheduling, and eligibility workflows. The ideal candidate will bring strong Epic system knowledge, hands-on support experience, and a solid understanding of how front-end workflows impact downstream Revenue Cycle performance. - Provide day-to-day support for Epic Prelude and RTE applications - Troubleshoot system issues, workflows, and user-reported problems impacting patient access and registration processes - Collaborate with operational stakeholders to gather requirements and implement system enhancements - Configure and maintain Epic build to support efficient scheduling, registration, and eligibility verification - Monitor system performance and proactively identify opportunities for optimization - Support testing, upgrades, and new functionality implementations - Ensure data integrity and consistency across patient access and eligibility workflows - Partner with cross-functional teams including Revenue Cycle, IT, and clinical operations Qualifications - Active Epic certification in Prelude and RTE required - Deep hands-on Epic experience, including build, configuration, and production support - Strong understanding of integrated Epic workflows across patient access and Revenue Cycle - Proven experience supporting hospital Revenue Cycle operations, particularly front-end functions such as: - Patient access - Registration - Scheduling - Insurance eligibility and verification - Understanding of how front-end processes impact billing, claims, and reimbursement - Experience troubleshooting complex system and workflow issues - Ability to analyze current workflows and recommend system improvements - Experience supporting upgrades, enhancements, and system changes - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements - CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. - To be considered, please apply directly to this requisition using the link provided. - Kindly forward this to any other interested parties. Thank you! - The expected base salary for this position ranges from $110,000 to $120,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered.

Role Description CTG is seeking a highly experienced Epic HB (Hospital Billing) Admin Support Analyst to support, maintain, and optimize the Epic HB application. This role requires a certified Epic HB professional with deep technical expertise and strong revenue cycle operations knowledge, capable of supporting complex billing workflows, troubleshooting issues, and partnering with operational stakeholders to drive efficiency and performance. - Provide advanced support and administration of the Epic HB application, including build, configuration, maintenance, and optimization - Serve as a subject matter expert for hospital billing workflows, ensuring alignment with revenue cycle best practices - Troubleshoot complex system issues, identify root causes, and implement sustainable solutions - Collaborate with revenue cycle leadership and end users to understand operational challenges and translate them into system enhancements - Support system upgrades, testing cycles, and releases, including build validation, regression testing, and documentation - Monitor system performance, billing edits, and work queues to ensure timely and accurate claim processing - Assist in the design and implementation of process improvements to increase efficiency and reduce denials or billing errors - Provide guidance and mentorship to junior analysts or team members as needed - Maintain detailed documentation of build, workflows, and support processes - Partner with cross-functional teams (IT, finance, clinical operations) to support integrated workflows Qualifications - Epic HB (Hospital Billing) Certification – Required - 5+ years of hands-on Epic HB build and support experience - Strong, demonstrated experience supporting health system revenue cycle operations, including patient accounting, billing, claims processing, and reimbursement workflows - Deep understanding of end-to-end revenue cycle processes, including charge capture, claim edits, remittance, and denial management - Experience with system configuration, troubleshooting, and optimization within Epic - Strong analytical and problem-solving skills with the ability to manage complex issues independently - Excellent communication skills with the ability to partner effectively with both technical and operational stakeholders - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements - CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. Benefits - The expected base salary for this position ranges from $125,000 to $135,000. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - A competitive benefit package is also offered. Company Description CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. - Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. - With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. - We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. - Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. - Our culture is built by the people who work at CTG, the values we hold, and the actions we take. - At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey.

Role Description CTG is seeking a highly skilled Certified Epic HB Charging Analyst to support and optimize hospital charging workflows within the Epic system. This role requires deep Epic expertise and a strong understanding of revenue cycle operations, with a focus on charge capture accuracy, compliance, and end-to-end billing performance. The ideal candidate will partner closely with revenue cycle, clinical, and IT teams to ensure efficient charging processes that support clean claims and maximize reimbursement. - Support, maintain, and optimize Epic HB Charging workflows, including charge router, charge review work queues, and charge edits. - Act as a subject matter expert for charge capture and charging processes within the hospital billing lifecycle. - Configure and maintain Epic charging-related build, including rules, edits, work queues, and automation tools. - Collaborate with revenue cycle and operational leaders to identify gaps in charging processes and implement system and workflow improvements. - Investigate and resolve charging issues, including missing charges, incorrect charge routing, and claim edit failures. - Support charge reconciliation processes to ensure completeness and accuracy of billing. - Participate in system upgrades, testing cycles, and go-lives, including unit testing, integrated testing, and validation of charging workflows. - Monitor charge-related metrics and KPIs to proactively identify trends and opportunities for improvement. - Ensure compliance with regulatory and organizational billing standards. - Develop and maintain documentation for charging workflows, build, and support processes. Qualifications - Epic HB Certification – Required (Charging/Charge Router experience strongly preferred). - 4–6+ years of hands-on Epic HB experience, with a focus on charging and charge capture workflows. - Strong experience supporting hospital revenue cycle operations, including patient accounting, billing, and claim generation. - Deep understanding of end-to-end revenue cycle processes, especially charge capture, edits, and claim accuracy. - Proven experience with Epic system build, troubleshooting, and optimization related to charging. - Strong analytical and problem-solving skills with the ability to manage complex issues independently. - Excellent communication skills with experience partnering with both technical and operational stakeholders. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Requirements - CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. Benefits - The expected base salary for this position ranges from $125,000 to $135,000. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered.

Title: Decision Science Analyst (Mid-Level) - Bank Member Remediations Type: Full-Time Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL Relocation assistance is not available for this position. This individual will be part of the Bank Member Remediations team. The focus will be to create audience files for bank remediations, gathering requirements, exploratory data analysis to test requirements and provide data insights to remedy financial impacted members. Provide decision support for business areas across the association. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies. What you'll do: - Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. - Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. - Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. - Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management. - Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. - Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). - Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. - Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. - Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. - Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). - Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. - Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: - The candidate must be well-versed in the problem-solving process. - Intermediate level SQL coding proficiency. - Experience with SAS, Python, or VS Code is a desirable additional skill. - Familiarity with Copilot (or similar) for debugging and enhancing code efficiency. - Previous experience in the banking sector in a similar capacity. - Experience working directly with issues and remediation within a professional context is highly valued. - US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $168,790. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.