Title: Promotional Support Coordinator Location: Santa Clarita United States Job Description: One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can't. The Love Boat promises something for everyone. We are looking for a Promotional Support Coordinator. This position is responsible for supporting the relevant Revenue Management teams by providing expertise in relation to creation, communication and support for our pricing & promotions. This role is critical in ensuring the product team delivers what is communicated through public offers, emails, direct mail and other communication channels. Here's a summary of what Princess is looking for in the Promotional Support Coordinator. Is this you? Responsibilities: - Execute the promo build in Polar using self-created upload documents for each new campaign and/or set of promos. - Gather information from Product Teams (PTs) and Market Planning about how each new promotions and program releases are intended to work including, but not limited to, pricing (CPRO), terms (PPCs), recaps (UTXT) and limits (CINV). - Oversee testing process to ensure desired outcome is attained before going "live". - Liaise with internal experts (including CSUS) on the best way to set up each promo (flags, exceptions, etc.) to achieve goals of PTs and minimize Customer Service impacts - Identify, research and resolve questions and errors relating to promotions and Polar system data. Take support calls from Customer Service, Customer Relations and Group Services as first line of contact into the department. Knowledge & Skills: - Scope: This incumbent will need to fully understand the intent of varying Product Team initiated promotions and implement them into POLAR. This may require working with other experts, such as CSUS, to creatively problem solve and test how promotion will work in POLAR and how they display in other downstream system like princess.com, GDS and API feeds. - Problem solving: Must be able to trouble shoot reported errors with promo and pricing to find the root cause and a solution. Employee will need to understand complex relations between promo types and figure out how to get them to work together to reach the desired outcome. - Impact: The promos that this team builds are what enables guests to book cruises, specifically this enables casino to launch targeted special offers with not only contribute to Net Ticker Revenue, but also Onboard Revenue and Gaming Revenue. - Leadership: Coordinator must be able to work along multiple teams and ensure tasks are completed timely and correctly. Requirements: - High School Diploma/GED/Associates degree - Minimum of 2 years' related experience - Strong knowledge of POLAR Reservation System - Must be proficient in Microsoft Excel, Word and Outlook - Must have excellent proofreading skills - Excellent interpersonal skills and written communication skills - Attention to detail and organizational skills - Must be able to adapt to change, be flexible with changing priorities - Team player comfortable forging and maintaining relationships with colleagues in other departments - Quick learner - Professional demeanour, highly proactive with positive attitude - Work beyond normal business hours may be required occasionally to support business needs, projects or operational support that may be required outside of normal business hours or on weekends - Ability to self-manage time and tasks Travel: No or very little travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Princess headquarters in Santa Clarita for in-office collaboration. What You Can Expect: Princess provides comprehensive and innovative benefits to meet your needs, including: - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development - Tuition & Professional Certification Reimbursement - Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact careers@carnival.com. #PCL #LI-Remote #LI-SF1

• Responsible for delivering high-quality, efficient customer service through daily engagement • Support daily operations of the Remote Delivery (RD) program, including servicing assigned sites on a scheduled route • Inventory, deliver and maintain product PAR levels in each location on a set route schedule • Respond promptly and professionally to customer inquiries and service requests • Promote RD program growth by communicating with healthcare partners and recommending additional services as appropriate • Support new closet openings, including onsite setup, in coordination with the Operations Manager • Participate in quarterly inventory processes for the Remote Delivery program within the assigned service area • Other duties as assigned

• Deliver outstanding customer support via phone and email; • Manage incoming tickets, investigate issues and ensure timely follow-ups; • Provide first-level troubleshooting and escalate complex cases when needed; • Guide customers through software workflows, settings and configuration screens using documented procedures; • Support customers with how-to questions and common accounting workflows; • Coordinate with internal specialists regarding escalated cases; • Maintain accurate ticket documentation and contribute to knowledge base updates; • Keep up with evolving tools, processes and product updates; • Handle sensitive customer data with care and security; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.

• Deliver outstanding customer support via phone and email; • Manage incoming tickets, investigate issues and ensure timely follow-ups; • Provide first-level troubleshooting and escalate complex cases when needed; • Guide customers through software workflows, settings and configuration screens using documented procedures; • Support customers with how-to questions and common accounting workflows; • Coordinate with internal specialists regarding escalated cases; • Maintain accurate ticket documentation and contribute to knowledge base updates; • Keep up with evolving tools, processes and product updates; • Handle sensitive customer data with care and security; • Maintain deep understanding of client solutions and meet KPI; • Communicate with developers and cross-functional specialists.