Role Description The Client Service Delivery Management (CSDM) Team Lead – Service Delivery & Operations Enablement is a senior individual contributor role responsible for strengthening service delivery execution across key operational areas that directly impact the client experience. This role partners closely with CSDM leadership to drive high-priority initiatives requiring dedicated execution, structure, and cross-functional coordination. While leadership retains accountability for strategy and people leadership, the Team Lead focuses on delivering operational rigor and advancing initiatives that improve consistency, quality, and effectiveness across the EviCore book of business. Through process improvement, project execution, and cross-functional collaboration, this role plays a key part in enhancing service delivery performance and elevating the overall client experience. Key Responsibilities - Lead and execute complex, cross-functional operational initiatives from intake through completion - Apply project management discipline, including defining scope, sequencing work, tracking dependencies, and mitigating risks - Develop and maintain SOPs, workflows, intake processes, and escalation paths to drive consistent execution - Translate ambiguous or informal practices into clear, scalable, and repeatable processes - Partner with Operations, Claims, IT, Clinical, DocGen, COE, and other stakeholders to drive operational improvements - Submit, track, and manage enhancements and operational requests through established governance tools (e.g., SmartSheet, ServiceNow) - Act as an extension of CSDM leadership to advance priority workstreams and initiatives - Prepare summaries, materials, and insights to support leadership decision-making - Leverage Microsoft tools and AI-enabled capabilities (e.g., Microsoft Copilot) to enhance productivity and documentation Qualifications - Bachelor’s degree - 5–7 years of experience in a corporate healthcare environment - Experience in operations, service delivery, or client support - Strong project management skills with demonstrated ability to lead cross-functional work without direct authority - Experience developing SOPs, workflows, and process documentation - Ability to operate in ambiguity and create structure within complex environments - Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) - Experience with workflow and tracking tools (e.g., SmartSheet, ServiceNow) - Interest in leveraging AI-enabled tools to improve efficiency and outcomes Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. - For this position, we anticipate offering an annual salary of 66,100 - 110,100 USD / yearly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one - 401(k) - Company paid life insurance - Tuition reimbursement - A minimum of 18 days of paid time off per year and paid holidays

Role Description As a VIP Services Representative, you’ll help deliver a premium experience to some of our most engaged players while supporting DraftKings’ industry-leading VIP strategy. You’ll build meaningful relationships with VIP customers, manage accounts during periods of coverage support, and help create memorable experiences that strengthen long-term loyalty. In this role, you’ll balance relationship management, account analysis, and promotional strategy in a fast-paced environment where every interaction shapes the player experience. You’ll work closely with cross-functional teams to ensure our VIP players stay connected to the latest promotions, events, and experiences across DraftKings. - Build upon strong, authentic, and trusted player relationships while identifying opportunities to improve the customer experience. - Assist and attend events where customers are present and help is needed. - Exceed engagement and service level performance targets. - Assist in reactivation efforts to re-engage inactive users. - Effectively distribute an allotted promotional budget. - Execute against all VIP policies and guidelines, including responsible gaming policies. Qualifications - At least 1 year of experience in a sales or account management role. - Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment. - Ability to analyze data and trends to make quick and confident decisions. - Willingness to travel and work nights and weekends. - Must be able to obtain and maintain required State Gaming License. Benefits - The US base salary range for this full-time position is 64,000.00 USD - 80,000.00 USD, plus bonus, equity, and benefits as applicable. - Our ranges are determined by role, level, and location. - The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. - Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. - Your recruiter can share more about the specific pay range and how that was determined during the hiring process. Company Description We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

Role Description As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery to the client base. You'll be assigned a book of clients that are managing Collateral Loan Obligations (CLOs) and Leverage Finance Facilities. You'll also be working on day-to-day operations and reporting delivery to those clients. You'll need minimal supervision for all the day-to-day activities being executed and you'll manage deals independently. - Responsible for creating technical report specifications from indenture language. - Set up payment calculations in a variety of in-house systems. - Receive, map, and reconcile periodic collateral data. - Compile monthly, quarterly and annual payment and tax reports. - Coordinate with operations teams to ensure correct payments are received and made. - Perform quality control review of reports, meeting timeliness and accuracy standards. - Perform portfolio compliance tests on a selection of structured fixed income deals (trade testing). - Frequent interaction with asset managers, investors, auditors, and rating agencies. - Responsible for ensuring excellent service delivery to a book of Loan Clients in the Corporate Trust business. - Participate in new client proposals. Lead business-related projects. - Make tax elections, file for EIN’s, and track residual holder transfers. - Read and interpret trust indentures with regard to reporting requirements. Qualifications - 5+ years of related experience or similar field. - High school diploma required; Bachelor's degree in related field preferred. - Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. - Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. - Intermediate to advanced TranStar experience preferred. - Intermediate speaking and writing communication skills. Benefits - Competitive salaries. - Ownership stake in the company. - Medical and dental insurance. - Time off. - Great 401k matching program. - Tuition assistance program. - Employee volunteer program. - Wellness program. - Opportunity to bolster business knowledge and gain invaluable hands-on experience.

• Lead and execute complex, cross-functional operational initiatives from intake through completion • Apply project management discipline, including defining scope, sequencing work, tracking dependencies, and mitigating risks • Develop and maintain SOPs, workflows, intake processes, and escalation paths to drive consistent execution • Translate ambiguous or informal practices into clear, scalable, and repeatable processes • Partner with Operations, Claims, IT, Clinical, DocGen, COE, and other stakeholders to drive operational improvements • Submit, track, and manage enhancements and operational requests through established governance tools (e.g., SmartSheet, ServiceNow) • Act as an extension of CSDM leadership to advance priority workstreams and initiatives • Prepare summaries, materials, and insights to support leadership decision-making • Leverage Microsoft tools and AI-enabled capabilities (e.g., Microsoft Copilot) to enhance productivity and documentation