Senior ServiceNow Consultant
Location
Brazil
Posted
11 days ago
Salary
0
Seniority
Senior
No structured requirement data.
Job Description
Senior ServiceNow Consultant
Singularis RH
Role Description - Atuar em projetos estratégicos relacionados ao módulo OTSM, contemplando implantação, evolução e sustentação; - Definir e otimizar fluxos operacionais visando eficiência, rastreabilidade e governança; - Desenvolver e implementar automações para redução de esforço operacional; - Liderar análises técnicas para resolução de incidentes complexos e troubleshooting; - Apoiar definição de arquitetura funcional e melhores práticas da plataforma; - Implementar melhorias contínuas em processos operacionais; - Atuar na integração entre módulos ServiceNow e sistemas corporativos; - Garantir estabilidade, escalabilidade e performance da solução; - Apoiar times técnicos e áreas de negócio na tomada de decisão; - Contribuir com documentação técnica, governança e evolução da plataforma. Qualifications - Experiência comprovada com: - Plataforma ServiceNow - Gestão operacional de serviços (OTSM) - Desenvolvimento e otimização de workflows - Troubleshooting avançado - Gestão de incidentes e problemas - Flow Designer - Integrações REST/SOAP - Processos ITSM - Ambientes corporativos complexos ou críticos Requirements - Certificações ServiceNow (CSA, CIS ou correlatas); - Experiência em utilities, energia, indústria ou operações críticas; - Conhecimento em ITOM, CMDB e monitoramento; - Experiência em transformação digital e automação operacional; - Experiência em projetos enterprise de grande porte.
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