JWay Group, Inc. logo
JWay Group, Inc.

100+ projects, 10M+ talent reach across multiple industries and professions, 12k+ prequalified talent database

Operations Coordinator – After Hours Support

OperationsOperationsFull TimeRemoteMid LevelTeam 51-200Since 1994H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

50 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Operations Coordinator – After Hours Support

JWay Group, Inc.

• Act as the main point of contact for operational questions and client inquiries during assigned hours • Triage incoming requests in real time and determine what to resolve, escalate, or defer • Manage multiple open threads while maintaining clear visibility on status and next steps • Coordinate with internal teams to identify issue owners and follow through until resolution • Review dashboards, reports, and internal tools to spot issues or inconsistencies • Support QA tasks, including workflow checks, conversation reviews, and business case analysis • Maintain clear handover notes using Slack, Monday.com, and internal documentation • Communicate timelines, blockers, and updates clearly to clients and internal stakeholders

Job Requirements

  • 2-3 years of experience in operations, customer support, project coordination, or a related role
  • Experience handling client inquiries, internal coordination, or workflow tracking is an advantage
  • Comfortable working independently during PH night hours
  • Proficiency with Word, Excel, Slack, Monday.com, and collaboration tools
  • Working comfort with dashboards, reports, and basic data review
  • Strong documentation and handover writing skills

Benefits

  • Professional development opportunities

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