Role Description As a Supervisor, Special Loans & Products, you will be responsible for managing the day-to-day operational aspects of the Special Products team to ensure processes are completed within compliance, department SLA, and provide outstanding service to our clients and borrowers. You will partner with the Special Products Department Manager to document procedures, identify process gaps, and provide domain knowledge and expertise. - Plan, direct, and organize workflow for the special products team to ensure the most efficient use of resources and that required SLAs are met. - Resolve complex problems, issues, or questions to ensure customer satisfaction and maintain productive cross-functional working relationships. - Review special products' job functions and make suggestions for streamlining functions, improving efficiency, and increasing the accuracy and quality of work. - Oversee, review, and assist with all special product functions, including, but not limited to: SCRA-protected loans, MERS, ARMs, successors in interest, co-ops, assumptions, and partial release requests. - Perform loan maintenance as needed, ensuring changes are authorized prior to input and correctly applied in the servicing system. - Monitor all ARM loans to ensure timely and accurate payment change notifications. - Keep senior leadership informed of changes/issues affecting the team and overall operations. - Manage team metrics; establish and monitor team performance and quality through productivity models and business line testing. - Provide direct reports with proper tools and resources to execute their assigned functions and develop the skills of staff through goal-setting, coaching, delegation, training, and performance management. - Maintain proficient knowledge of, and ensure special products servicing activities are performed in compliance with, all investor, state, and federal servicing laws and regulations applicable to areas of responsibility. - Other duties as assigned. Qualifications - 2+ years of special servicing experience - 1+ years of experience in people management - Must be comfortable working in a startup environment - Experience in creating and developing new policies - Excellent attention to detail and time management abilities - Ability to multitask and manage time effectively to meet deadlines - Minimum education requirement: High school diploma or GED equivalent required Benefits - Compensation: competitive salary and 401 (k) plan - Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits - Food & meals: in-office snacks and drinks, and Bagel Fridays - Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient. - Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback - Generous time off: 17 days paid time off, sick days, and 11 company holidays - Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition

Role Description At Job Duck, we are looking for a bilingual Client Intake Coordinator to join our team and serve as the first point of contact for prospective clients. This role is essential in creating a welcoming and professional experience, ensuring that inquiries are handled with care and accuracy. You will manage communications, assess leads, and coordinate schedules to support the smooth operation of daily activities. The ideal candidate thrives in a fast-paced environment, demonstrates empathy and reliability, and takes pride in delivering exceptional client service. Your contributions will directly impact client satisfaction and organizational efficiency, making you a valued member of the team. - Salary Range: 1142 USD - 1220 USD Responsibilities include, but are not limited to: - Record events, notes, and action items in the database. - Draft and maintain email templates for communication. - Set up calendar tasks and to-dos during meetings. - Schedule consultations and client meetings. - Input client data into systems with precision. - File, organize, and record client documents and matters. - Manage and update CRM and databases. - Assess and pre-qualify leads for consultations. - Follow up with prospects and clients to ensure engagement. - Handle client inquiries with empathy and accuracy. - Answer emails and phone calls promptly and professionally. Qualifications - 2-3 years of experience as an Intake specialist. - Customer service background is required. - Legal background is highly appreciated. - Excellent written and verbal communication skills in English and Spanish. - Strong planning and organizational abilities. - Excellent time management. - Attention to detail and accuracy. - Professional phone etiquette. - Empathic and sociable demeanor. - Reliable and trustworthy. - Detail-oriented mindset. Requirements - Office hours: 8:30 AM to 5:30 PM. - Software: RocketMatter, Zoom Phone, Gmail. - Customer-focused approach. Work Shift - 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages - English - Spanish Application Process Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Role Description This position will be responsible for leading & managing Acuity’s Global Trade & Customs Operations team. This leader will build, enable and execute customs compliance and operations work. This leader will ensure regulatory application through the supply chain working in close partnership with our Finance/Tax Organization and our Compliance Team. This role reports to the VP of Distribution and will be responsible for leading a team of import and export coordinators. Key Responsibilities - Drive efficient & robust import & export custom clearance procedures between North America, Mexico and other locations around the world. - Analyze and aggregate the causes of customs clearance issues to drive improvement actions with our partners. - Broker Management (Drawback, Audits, HTS, Timeliness, ISF filing, Post Summary Corrections, Recordkeeping). - Work with freight forwarders, US customs officers, custom brokers, and internal and external customers on all matters pertaining to customs and import and export regulations. - Ensure compliance for CTPAT, PIP. - ACE reporting and portal management for all Business Units. - Responses to Customs Requests for Information. - Denied Party Screening. - Participate in supply chain sustainability programs. - Continuous Improvement: Executing continuous improvement and strategy deployment and working to standardize processes and develop best practices. Qualifications - Bachelor’s Degree. - 7+ years’ experience with import/export global trade, Supply Chain, or Transportation. - Prior experience leading an operations team. - Licensed Customs Broker Preferred. - Familiar with BABA, ACE, HTS, export/import valuation, ITAR/EAR regulation familiarity. - Familiar with Other Government Agency requirements such as FDA, EPA, DDTC and Free Trade Agreements. - Familiar with CBP processes, U.S. Government export regulations to generate compliant export declaration filings (EEI filings)/import declaration filings. Preferred Experience - Proficiency in MS Excel, MS Access, SAP, OneSource, Amber Road, or similar Trade Software (PRISMA). - Knowledge of the Customs Compliance Regulations (domestic/global import/export and application of export/import trade regulations). - Detailed and task-oriented self-starter who can develop effective networks with internal and external customers. - Excellent organizational skills with the ability to respond efficiently and effectively to time-critical issues with competing/conflicting priorities (Strong sense of urgency). - Working knowledge of incoterms. - Effective communication and strong collaborative problem-solving skills. - Experience in developing strong collaborative teams. Travel Requirements - 20% ~ 50%. Company Description Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates.

Role Description As Vice President, Operations, you will be the operational backbone of InteLogix's delivery organization — leading a workforce of approximately 2,000 employees across multiple geographies, client programs, and service lines. This is a high-impact executive role for a leader who thrives in complexity, drives accountability through data, and builds cultures where people are empowered to perform at their best. Reporting to the Chief Operating Officer, you will own operational performance across your portfolio of programs, setting the strategic direction for efficiency, quality, and client satisfaction while developing the next generation of operational leaders within the organization. You will partner directly with senior clients, internal leadership, and cross-functional teams to ensure service excellence is delivered consistently — wherever in the world it happens. Key Responsibilities - Operational Leadership & Performance - Lead and manage operations across multiple regions, geographies, and client programs, maintaining accountability for program performance, workforce health, and delivery outcomes. - Establish, monitor, and continuously improve operational KPIs — including CSAT, FCR, AHT, QA scores, schedule adherence, attrition, and SLA compliance — across all assigned programs. - Drive a culture of operational excellence and continuous improvement through data-driven decision-making, root cause analysis, and structured corrective action. - Oversee P&L for the operational portfolio, managing budgets, workforce costs, and financial performance in alignment with organizational targets. - Partner with Workforce Management and Finance to ensure staffing models, capacity plans, and cost structures support program growth and client commitments. - Client Engagement & Retention - Serve as the senior operational point of contact for key client relationships, ensuring satisfaction, proactive communication, and value delivery at every touchpoint. - Lead executive-level business reviews, presenting performance data, improvement plans, and growth opportunities to client stakeholders. - Identify and drive operational strategies that expand client relationships and support contract retention and renewal. - People Leadership & Development - Lead, mentor, and develop a multi-layered team of Directors, Senior Managers, Managers, and frontline supervisors across geographically distributed sites. - Build and sustain a high-performance culture grounded in InteLogix's core values: Show Up, Engage with Care, Own It, Do Right, and Win as a Team. - Partner with HR and Talent Acquisition to attract, develop, and retain top operational talent across all geographies. - Drive succession planning and leadership pipeline development within the operations organization. - Strategy & Cross-functional Collaboration - Collaborate with Training & Quality, Technology, and Client Services teams to drive continuous improvement in service delivery and customer experience outcomes. - Partner with the CRO and Sales leadership on new business implementations, transitions, and program ramps — ensuring operational readiness and seamless go-live execution. - Identify opportunities to leverage automation, AI-assisted tools, and digital workflows to improve efficiency and reduce cost-to-serve. - Travel to client sites, operational centers, and InteLogix locations domestically and internationally as required to maintain visibility and drive performance. Qualifications - Bachelor's degree in Business Administration, Operations Management, or a related field required. - 10+ years of progressive operations leadership experience in a Business Process Outsourcing (BPO), contact center, or outsourced services environment. - Minimum 5 years of senior leadership experience managing large, multi-site teams of 500+ employees; experience overseeing 1,500–2,500+ employees strongly preferred. - Demonstrated experience managing operations across multiple geographies and/or international locations. - Proven track record of leading complex, multi-client portfolios with accountability for SLAs, KPIs, client satisfaction, and P&L performance. - Strong financial acumen, including experience managing budgets, workforce models, and cost structures in a service delivery environment. - Exceptional client-facing communication and executive presence — comfortable leading senior-level business reviews and navigating complex client relationships. - Ability and willingness to travel up to 50%, both domestically and internationally. Preferred Qualifications - MBA or advanced degree preferred. - Experience operating in global BPO environments spanning the United States, Philippines, El Salvador, and/or Egypt. - Lean Six Sigma certification or formal continuous improvement experience. - Familiarity with AI-enhanced operations, workforce automation tools, and digital customer experience platforms. - Experience supporting or leading new client program implementations and transitions at scale. - Background in healthcare, telecommunications, government services, or financial services BPO programs. Benefits - Medical, dental, and vision insurance - 401(k) retirement plan with company match - Paid time off (PTO) and paid company holidays - Professional development and leadership growth opportunities - Employee assistance program (EAP) - Life and disability insurance Work Location & Schedule This is a remote (work from home) position based in the United States. The VP of Operations is expected to maintain regular visibility across operational sites and will travel to InteLogix locations, client sites, and partner facilities as needed — up to 50% of the time, both domestically and internationally. Schedule: Standard business hours, Monday through Friday. Given the nature of a global BPO environment, occasional availability outside of core hours may be needed during critical escalations, client reviews, or program launches. Equal Opportunity Employment InteLogix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.