• Primary point of contact for your clients and responsible for regular communication. • Continuous performance analysis and implementation of proactive measures to identify client needs and ensure client satisfaction. • Responsible for ongoing campaign optimization to achieve clients' objectives. • Independently manage a portfolio typically consisting of 2 large and 4–5 medium-sized clients. • Create precise briefs for creative teams. • Take responsibility for client retention and revenue growth as the central liaison to the agency.

• Support business throughout project life cycle for EHS compliance • Conduct risk assessments and define mitigation measures • Develop EHS plan and ensure required permits are available • Conduct regular site inspections and provide EHS reports • Evaluate contractors' EHS performance

• Own full P&L accountability for the Global Traction Products business line, driving sustainable growth, profitability, and cash performance. • Lead the strategic evolution and scaling of a competitive product portfolio across motors, ESS, DC-DC converters, and auxiliary systems, strengthening value propositions and market positioning across target segments. • Set clear accountability across Product Lines for factories, product management, and engineering, while ensuring alignment with business line priorities and enterprise objectives. • Define and execute global go-to-market strategies that expand market share, reinforce pricing discipline, and deepen customer intimacy across segments and regions. • Establish and drive performance targets that promote a culture of quality, continuous improvement, and operational excellence across the organization. • Champion high-impact marketing, sales, and customer engagement strategies that elevate market presence and accelerate growth. • Strengthen relationships with key customers and OEMs, positioning ABB as the partner of choice for traction and onboard energy solutions. • Lead the successful integration of acquired entities into ABB, realizing targeted value creation, synergies, and organizational alignment. • Ensure best-in-class operational performance across manufacturing, supply chain, quality, delivery, and HSE, aligned with ABB’s standards and business ambitions. • Build and develop high-performing, values-driven teams through coaching, talent development, and robust succession planning.

Role Description We’re looking for a Customer Insights Manager to join our Product Marketing team, reporting into Customer Marketing with close partnership across Launch, Enablement, Marketing Operations, and Business Intelligence. This individual-contributor role will help connect insights across launches, enablement, education, and customer engagement to better understand what drives adoption, retention, and customer success. It will play a key role in connecting and translating data into actionable insights that help teams better understand customer behavior, performance trends, and opportunities across the customer journey. The focus will be on building and operationalizing scalable reporting frameworks, surfacing trends across systems, and supporting data-informed prioritization and planning discussions across the organization. The ideal candidate is highly analytical, curious, and excited about turning complex datasets into actionable insights that influence how we launch products, educate customers, and optimize the customer journey. StackAdapt is a Remote First company, and we are open to candidates located anywhere in Canada for this position. You’ll report directly to the Group Manager, Enablement & Customer Marketing. What You'll Be Doing - Build & Scale Customer Insights Infrastructure - Partner with Customer Education, Launch PMMs, Marketing Operations, BI, Revenue Enablement, Customer Marketing, and broader Marketing teams to establish standardized tracking and reporting across product launches, enablement engagement, customer education participation, product adoption, and retention and expansion indicators. - Consolidate data from multiple sources, including launch reporting, internal content management systems, webinar and training platforms, CRM and revenue systems, product adoption reporting, and broader marketing engagement data. - Build and maintain centralized dashboards, reporting cadences, benchmarking frameworks, and customer journey views that create visibility into customer behavior and program effectiveness. - Analyze Customer Journey Trends & Generate Insights - Identify patterns across launches, enablement, education, and product adoption data to understand what drives customer engagement, adoption, retention, and expansion. - Surface actionable insights and scalable learnings, such as the impact of enablement engagement on product adoption, the relationship between education participation and retention, or customer pathways associated with stronger expansion outcomes. - Translate complex datasets into clear narratives, recommendations, and reporting that enable stakeholders to make informed decisions. - Inform Strategic Planning & Optimization - Use insights to support prioritization and planning discussions across Product Marketing (Launch, Customer Education, Customer Marketing) and other cross-functional teams. - Help inform future launch strategies, customer education programs, enablement initiatives, adoption efforts, and customer journey optimization opportunities. - Partner closely with Launch PMMs, who will continue to own launch execution and launch-level reporting, while this role focuses on identifying broader trends and opportunities across the organization. Qualifications - 3–5+ years of experience in marketing analytics, customer insights, marketing operations, revenue operations, or other data-driven marketing roles, preferably within SaaS, adtech, or martech environments. - Experience working with structured datasets and building dashboards using tools such as Tableau, Power BI, Thoughtspot, Looker, SQL, Excel, Google Sheets, Salesforce, or similar analytics platforms. - Experience leveraging AI tools and modern analytical workflows to accelerate research, reporting, data exploration, and insight generation. - Ability to translate complex data into clear, actionable insights and communicate findings effectively to cross-functional stakeholders. - Proven ability to partner with Product Marketing, Customer Education, Marketing Operations, BI, Revenue Enablement, Customer Marketing, and other stakeholders to align on measurement frameworks, close data gaps, and turn insights into actionable recommendations. - Naturally curious and proactive in exploring data to identify trends, patterns, and opportunities for improvement across the customer journey. - Experience with Highspot, HubSpot, webinar/training platforms, or customer success tools. Nice to Have - Familiarity with adtech, martech, customer journey analytics, or marketing automation platforms. - Exposure to product adoption, lifecycle marketing, or customer retention analytics. Benefits - Highly competitive salary - Retirement/401K/Pension Savings globally - Competitive Paid time off packages including birthday's off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books etc) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events!