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Fraud & Compliance Analyst

Location

United Kingdom

Posted

18 days ago

Salary

0

Seniority

Junior

1 yr expEnglish

Job Description

Fraud & Compliance Analyst

Bits

• Detect, investigate, and prevent fraudulent activity across customer accounts and transactions • Monitor and respond to fraud alerts, identifying patterns and emerging threats • Conduct Enhanced Due Diligence (EDD) on higher-risk customers • Prepare and submit Suspicious Activity Reports (SARs) as required • Conduct KYC screening including PEPs, sanctions, adverse media, and fitness & probity checks • Manage ongoing monitoring and periodic reviews of customer risk profiles • Support AML reporting and regulatory submissions • Maintain accurate records and documentation for audit purposes • Manage Stripe disputes and Mastercard Mastercom chargeback cases end-to-end • Investigate disputed transactions, gather evidence, and prepare representment documentation • Track dispute outcomes and identify root causes to reduce future chargebacks • Handle escalated customer tickets and complaints, including Financial Ombudsman Service (FOS) cases • Review and respond to CIFAS markers and data-sharing requests • Work with internal teams to resolve complex customer issues • Evaluate and update fraud, AML, and compliance policies • Support internal and external audits with third-party vendors • Contribute to process improvements and automation initiatives

Job Requirements

  • 1-3 years' experience in fraud, compliance, disputes, or financial crime within fintech or financial services
  • Understanding of UK AML regulations, KYC requirements, and FCA expectations
  • Experience with chargeback management (Visa/Mastercard dispute processes)
  • Familiarity with screening tools (e.g., Sumsub, ComplyAdvantage) and CRM/ticketing systems (e.g., Gorgias, Zendesk)
  • Strong analytical and investigative skills with excellent attention to detail
  • Ability to work independently and manage competing priorities
  • Desirable **
  • Experience handling FOS complaints
  • Knowledge of Consumer Duty and TCF principles
  • ICA or similar compliance certification

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