• Create a category specific strategy for respective commodities managed • Define and implement sourcing processes in coordination with Operations and Field Office Stakeholders • Deliver category savings for respective commodities managed • Support repair emphasis to reduce dependency and volume on material purchases • Coordinate with Engineering stakeholders to ensure sourcing processes and “best practices” maintain Otis's service standards • Locate competitive multi-sourcing opportunities for electrical and mechanical components • Communicate Otis’ needs to suppliers • Analyze and forecast demand levels for stock vs. catalog opportunities • Negotiate and enter into supply agreements with managed suppliers • Maintain alignment with Otis based 3rd party affiliates • Prepare purchase orders for non-Otis equipment from suppliers • Manage material logistics, ensuring on-time deliveries • Resolve supply issues promptly

• Lead, coach, and develop a high-performing Patient Care Specialist team that delivers a differentiated, high-touch experience for every patient. • Mentor, motivate, and model best practices to your team, fostering excellence through demonstration and support. • Oversee daily team operations, ensuring patient cases are managed efficiently, compassionately, and in compliance with quality standards. • Act as the senior escalation point for complex or sensitive patient situations, ensuring swift, empathetic resolution. • Establish, monitor, and evaluate performance metrics—including patient satisfaction, utilization trends, engagement rates, and productivity—to ensure goals are met and exceeded. • Partner with leadership and cross-functional teams to develop strategic, operational, and technological solutions that enhance quality, improve efficiency, and reduce cost of care. • Support the design and continuous improvement of workflows, communication protocols, and digital tools to enhance patient experience and team performance. • Onboard, train, and empower new team members to deliver exceptional care navigation from day one. • Implement standards to maximize productivity, quality, and an outstanding patient experience. • Foster a culture of empathy, accountability, and continuous learning while serving as a role model for Carrum Health’s values.

• Own the clinical and operational roadmap for Oncology and Substance Use Disorder service lines • Build sustainable, tech-enabled clinical programs from the ground up • Collaborate with Product, Growth, Commercial, Client Success, and Provider Support • Bridge the gap between clinical excellence and non-clinical operational efficiency • Iterate service delivery models based on provider and patient feedback • Advocate for a holistic approach to patient care

• Build and maintain relationships with founders, operators, bankers, and advisors across the SaaS ecosystem • Lead the full lifecycle: screening, strategic fit analysis, financial modelling, LOI negotiation, due diligence, definitive agreements, and closing • Coordinate and lead diligence across various workstreams