• Hold daily consultations with around 20 qualified leads. • Quickly establish rapport, identify client needs, and obtain signed retainers. • Gain an in-depth knowledge of California criminal law and our firm's established defense strategies. • Respond confidently to client inquiries and clearly explain our approach in a reassuring manner. • Provide support to clients who may feel anxious, uncertain, or overwhelmed. • Exhibit professionalism, patience, and empathy to foster trust and confidence. • Consistently embody Michael & Associates’ dedication to excellence, advocacy, and white-glove service in every interaction. • Establish a welcoming and exceptional client experience from the very first call.

• Conduct approximately 20 consultations daily with pre-qualified prospective clients. • Evaluate their legal issues, clearly communicate our firm’s value proposition, and facilitate a seamless onboarding process. • Develop a comprehensive understanding of criminal law and Michael & Associates’ defense strategies. • Engage each client interaction with empathy, professionalism, and clarity, offering reassurance and fostering lasting trust. • Act as the initial point of contact for potential clients, representing Michael & Associates with integrity and professionalism.

• Review on the Court of Justice (TJ) to identify cases eligible for closure.

• Legal-administrative activities (case file review, report extraction, drafting and sending emails, negotiating settlements, updating the system, among others).