Spring Health logo
Spring Health

Spring Health is a privately-held company that is “revolutionizing the mental health industry” by providing employers with comprehensive solutions. As an em

EAP Management Consultant

Location

United States

Posted

11 days ago

Salary

$38 - $48 / hour

Seniority

Senior

Professional Certificate3 yrs expEnglish

Job Description

EAP Management Consultant

Spring Health

• Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 12-8 pm ET, but you may sit out of any time zone. • Coordinate critical incident response requests • Deliver virtual critical incident response requests • Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees. • Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements. • Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers. • Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers. • Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment). • Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. • Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer. • Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

Job Requirements

  • LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
  • SAP qualified preferred
  • CEAP certification preferred
  • Supervisory experience and/or experience working with management and human resource professionals preferred
  • Crisis management and SUD experience
  • Familiarity with basic terminology and concepts used in employee assistance/human services programs
  • EAP experience
  • Experience delivering and coordinating critical incident response required
  • Experience working with diverse populations (bilingual preferred)
  • Knowledge of healthcare settings and community resources
  • Tech and computer savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
  • Excellent written and verbal communication skills
  • Able to go above and beyond and to multi-task and context switch

Benefits

  • Competitive total rewards package including benefits

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