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Senior Solution Consultant – HLS

ConsultantConsultantFull TimeRemoteSeniorTeam 1,001-5,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

14 hours ago

Salary

$123K - $205K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishJavaScriptPythonSQL

Job Description

Senior Solution Consultant – HLS

Talkdesk

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases • Serve as the primary technical resource for clients during projects, focused on design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic • Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR) • Ensure integrations are secure, reliable, and aligned with industry and regulatory standards • Act as an internal Subject Matter Expert (SME) for Epic and other systems • Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery • Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization • Provide guidance and hands-on support to internal teams, external partners, and customers during implementation • Collaborate with internal teams to address feature requests, resolve issues, and deliver updates • Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment • Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success

Job Requirements

  • Bachelor's degree in a technical field or significant professional experience in a technical role
  • 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
  • 3+ years of hands-on Epic integration experience within healthcare systems (required)
  • Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus.
  • Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).
  • Languages such as: JavaScript, MUMPS (M), Python, SQL
  • Strong understanding of AI-driven automation use cases.
  • Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.
  • Fluency in written and spoken English.

Benefits

  • Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
  • 401(k) plan
  • uncapped paid time off program for exempt employees
  • accrual-based program for non-exempt employees
  • 14 paid holidays each year.

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