Role Description We are seeking dedicated, customer-focused individuals to join our team as Virtual Call Center Agents. In this remote position, you will handle inbound and/or outbound calls, respond to customer inquiries, resolve issues, and provide exceptional service. Multiple day and night shift schedules are available to fit your needs. - Answer a high volume of inbound calls or initiate outbound calls as needed - Assist customers with account questions, billing, orders, scheduling, or service inquiries - Provide accurate, clear, and friendly communication across phone, email, and/or chat - Troubleshoot product or service issues and offer effective solutions - Use company software (CRM systems) to update customer records - Follow scripts, quality guidelines, and compliance rules - Escalate complicated issues to supervisors or specialized teams - Meet performance goals related to customer satisfaction, call handling time, and first-call resolution - Maintain professionalism, patience, and empathy during all interactions - Stay up to date on product knowledge, policy updates, and process changes - Work independently while staying connected with the team through virtual tools Qualifications - High school diploma or equivalent - Excellent verbal and written communication skills - Strong problem-solving and active listening skills - Ability to remain calm in stressful or high-volume situations - Comfortable using computers, multiple screens, and customer service software - Ability to type 30–40+ WPM - Reliable high-speed internet connection - Quiet, distraction-free home workspace - Ability to work day, evening, or night shifts as assigned - Previous call center or customer service experience - Experience with CRM tools (e.g., Zendesk, Salesforce, Freshdesk) - Bilingual (English + Spanish/French/other languages) - Remote work experience Benefits - Health, dental, and vision insurance - Paid time off (PTO) - 401(k) or retirement plan - Paid holidays - Employee assistance program - Advancement opportunities - Equipment provided

Role Description Freelancer im Homeoffice - Outbound Call Center Agenten - Mo-Fr ab 9:00 Uhr für 6-7 h [m/w/d] Vertrieb. Sie arbeiten im Vertrieb mit Struktur und Ziel, nicht in zufälliger Telefonarbeit. Klare Projekte, nachvollziehbare Ziele und echtes Produktinteresse statt Gespräche ohne Wirkung. Qualifications - Erfahrung im telefonischen Vertrieb - Überzeugendes Deutsch (C1) - Fähigkeit, Gespräche zu führen und abzuschließen Requirements - Ruhiger Arbeitsplatz - Stabile Internetverbindung - PC/Laptop und Headset - Ein zweiter Bildschirm ist von Vorteil Benefits - 30-35 Stunden/Woche - Stundensatz zwischen 12,00 € - 19,00 € inkl. Prämiensystem - Flexible Arbeitszeiten in der Zeit zwischen Mo–Fr 9:00-17:00 Uhr - Klare Aufgaben, feste Ansprechpartner Company Description Communis steht seit 2012 für professionellen B2B-Vertrieb per Telefon. Inhabergeführt, klar strukturiert, ohne Konzerngehabe. Wir verkaufen – sauber, verbindlich und messbar. Kultur & Werte: Wir arbeiten verbindlich, direkt und respektvoll zusammen. Zusagen gelten, Leistung zählt. Keine Ellenbogen, kein Micromanagement, kein Blabla. Wer Verantwortung übernimmt, bekommt Vertrauen. Wer Vertrieb nur „probiert“, passt nicht. Ablauf Ihrer Bewerbung: Aktuellen Lebenslauf einreichen → kurzes Kennenlernen → Video-Interview → Entscheidung. Kein Assessment-Zirkus, keine Hinhaltetaktik. Onboarding & Flughöhe: Sie werden sauber eingearbeitet. Leitfäden, Systeme und Ansprechpartner sind vorhanden. Unser Erwartung: Lernkurve ja – Schonfrist nein. Wenn Sie Vertrieb können und Homeoffice ernst nehmen, passen wir zusammen. Dann bewerben Sie sich. Ihre Ansprechpartnerin: Frau Claudia Bauser, Leitung Personal & Finanzen Kontakt: Communis Gesellschaft für Kommunikation mbH, Sebastian-Kneipp-Straße 41, 60439 Frankfurt am Main

• Handle inbound sales calls from prospective and existing customers with energy and professionalism. • Listen actively to customer needs, handle objections confidently, and recommend high quality products and upsell items. • Meet and exceed key performance indicators (KPIs), including sales conversion rates and quality assurance goals. • Accurately enter customer data and order details into our system during the call.

Service Center Representative Location: Fort Mill, South Carolina, Tempe, Arizona, or San Diego, CA Employee Type: Contract Remote: Yes Location: Fort Mill, SC, US Job Type: Pay Range: $25 - $30 per hour Job Description: Job#: 3033987 Job Description: Service Center Representative Location: Fort Mill, South Carolina, Tempe, Arizona, or San Diego, CA (remote, but MUST reside in one of these 3 locations/within 25 miles) Employment Type: Contract Role Overview As a Supervision Support Professional, you will serve as the first point of contact for financial professionals. This role involves providing customer service for supervision technology, addressing questions about industry regulations, and guiding individuals through continuing education, registration, and licensing processes. Key Responsibilities - Provide customer service for technology walkthroughs and regulatory inquiries. - Support processes for registration and licensing. - Address questions regarding FINRA, SEC, and state rules. - Assist with matters related to mutual funds, annuities, and general securities. - Collaborate with business partners on escalated issues. Required Qualifications - A minimum of one year of recent customer service experience. - Knowledge of financial products such as mutual funds, annuities, and general securities. - Familiarity with FINRA, SEC, and state rules and regulations. - Must possess active Series 7 License. - Demonstrated ability to learn and maintain knowledge in a dynamic environment. - Proficiency in multitasking with attention to detail and problem-solving skills. - Effective oral and written communication skills. Preferred Qualifications - One to two years of financial services experience focused on investment products. - Previous working knowledge of securities and insurance licensing. - Experience with Microsoft applications, including Excel, Word, and PowerPoint. Compensation & Benefits The anticipated pay range for this position is $25.00 to $30.00 per hour. Please note that this is a contract role. Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.