• Lead requirements gathering with internal teams, clients, and vendor partners • Create detailed documentation including user stories, functional specs, file specs, and process flows • Support client onboarding and assist with integration requirements and workflow coordination • Develop current- and future-state workflow documentation and process maps • Facilitate implementation readiness activities, including dependency alignment and risk identification • Participate in planning through go-live, supporting UAT, and project documentation • Validate solutions using defined acceptance criteria; conduct basic data validation using Excel/SQL

Role Description As a ServiceNow Business Analyst, you will analyze business needs, define requirements, and support the delivery of technology solutions that improve operational efficiency and drive strategic initiatives. Business Analysts bring strong analytical skills, experience with enterprise tools, and the ability to translate complex business processes into actionable technical requirements. Our clients range from startups to Fortune 500 companies and public sector organizations, all interested in transforming their business through modern applications. Key Responsibilities: - Supports the PM, Architect, and Senior Consultants in gathering requirements and documenting user stories. - Assists in testing complete configurations and development. - Supports the creation of train-the-trainer materials and testing materials. Qualifications - Passion for technology and continuous learning, especially with ServiceNow and related technologies. - Collaborative mindset, thriving in team environments and working closely with technical and non-technical stakeholders. - Excellent verbal and written communication skills for client-facing scenarios. - Adept at mapping business needs to technical solutions and proactively identifying and resolving challenges. Benefits - Freedom to work from another location, even an international destination—for up to 30 consecutive calendar days per year. - Access to 11 thriving and diverse Teammate Resource Groups. - Additional geo-specific benefits.

• Analyze and understand business requirements, identifying needs and opportunities for improvement; • Perform refinement and write functional and non-functional requirements, ensuring clarity and alignment for product development; • Create complete and well-structured user stories with defined acceptance criteria; • Assist in defining prioritization and planning of deliveries with the teams involved; • Work directly with clients, third-party partners, and internal Compass teams, ensuring alignment and understanding of requests; • Monitor the development of deliveries, supporting the team in resolving questions throughout all stages of the project; • Participate in functional testing and support validations during warranty and post-production periods; • Actively collaborate with Agile Squads, participating in rituals and contributing to continuous process improvement; • Propose solutions and improvements with a business perspective and a focus on delivering value.

Senior Business Finance Centre Partner - (Senior BFC Partner) Location: Cairo, Egypt/ Istanbul, Turkey Reports to: MERAST Business Finance Centre & Regional FP&A Senior Manager Grade: GJL 70 Works with: Market/Cluster FD, Market Business Finance, Business Finance Centre Team, DS CoE, Commercial Colleagues (specific markets) Purpose of Role As part of the Commercial Finance organization, the Senior BFC Partner works collaboratively with colleagues and stakeholders to ensure Business Finance deliverables required by Local and Regional Finance teams are produced on time and to the required quality and level of detail, by executing defined BFC processes. The role will also drive AI adoption and process optimization, including improving business finance processes and interactions, and ensuring they are executed as designed. The Senior BFC Partner brings Business Finance expertise to a delivery-focused partnership with Commercial Finance, driving business performance and key metrics through BFC principles. Through prior experience across Finance, the Senior BFC Partner provides support and guidance to Junior BFC Partners in their day-to-day work. The scope of activities and countries assigned typically involves greater complexity and requires autonomy, sound judgment, and the ability to manage ad-hoc requests with potential material impact for the markets supported. With strong knowledge and experience, the Senior BFC Partner plays a key role in demand management to support the success and sustainability of the finance transformation. Key Tasks & Responsibilities • Lead the planning, preparation, and completion of all defined BFC deliverables for assigned markets/BUs, with a focus on Operating Plan and forecast baseline projections; enable timely submissions in Mosaic; and support standard financial slide preparation and offline template consolidation. • Provide information, metrics, and insights to Local, Cluster, and Regional Finance colleagues to support decision-making and performance management. • Analyze financial and operational data to identify, quantify, and prioritize opportunities to enhance efficiency and improve performance, leveraging AI-enabled ways of working. • Partner with BFC, Local/Cluster, and Regional Finance colleagues to ensure deliverables are produced and completed in line with defined BFC processes, timelines, and quality standards. • Lead the adoption and implementation of AI-driven tools to enhance reporting, analytics, and insight generation. • Act as a point of contact and escalation for Finance stakeholders; respond to requests and provide guidance, data, and clarification as needed. • Build and maintain strong relationships with stakeholders to understand their challenges, needs, and business context, and reflect these in BFC support and deliverables. • Manage urgent and exception requests within established timelines; proactively monitor, prioritize, and eliminate backlogs. • Contribute to the BFC community of practice within key specializations, driving optimization and continuous improvement of processes, deliverables, interactions, skills, and tools. Key Competencies & Experience • Degree-educated (or equivalent) in Finance/Accounting, Data Science. Professional accreditation and/or an MBA/Master's in Finance or Accounting would be advantageous. • Business finance experience in a local market or regional environment, including reporting, analysis, planning, budgeting, forecasting, commentary, and modelling. • Ability to independently generate analytical insights and communicate them effectively, using financial tools (e.g., Global and Local LightHouse), modelling, and standard MS Office applications (Excel, PowerPoint, Word). • Strong work ethic and ability to multitask, with strong problem-solving, project planning and delivery, attention to detail, time management, and critical thinking skills. Experience in a matrix environment is an advantage. • Proficiency in Russian is required • Proven ability to build strong relationships in a virtual environment. • Familiarity with AI, analytics, automation, and/or data visualization tools like Power BI strongly preferred. Co-pilot experience beneficial • Demonstrates an "own-it" culture, teamwork, and a customer-focused mindset, with a collaborative and flexible working style and strong business acumen. • Proactive, adaptable, and comfortable working with new technologies. • Fluent in English and comfortable working in a culturally diverse organisation. • Willing to travel occasionally to align with key stakeholders, as needed. Work Location Assignment: Hybrid Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Finance & Accounting