Title: Senior Water Advisor - US - Remote Location: Georgia Department: Senior Water Advisor Job Description: Description Are you passionate about making a significant impact on one of our generation's most pressing environmental challenges? Do you have the expertise in project management or program management? Join us in creating and leading a new category in the Climate Tech industry. About Waterplan Waterplan is a pioneering Series A Y Combinator-backed Climate Tech startup dedicated to accelerating the journey toward a water-secure future. Through our leading AI B2B Enterprise SaaS platform, we empower companies to understand, respond, report, and monitor their ever-evolving water risk. We help businesses see the tangible benefits of mitigating water risks – fostering a future where organizations are motivated to conserve water and preserve our precious ecosystems. About the role As a Senior Water Advisor at Waterplan, you will collaborate with customers, partners, and internal teams to assess water-related climate risks and recommend mitigation strategies and disclosures for companies. Your expertise in food and beverage, CPG, data centers, materials, or other industries will help companies manage risk, ensure business continuity, and achieve their sustainability goals. At Waterplan, you will have the opportunity to work at the forefront of the industry alongside world-leading water and sustainability experts. About your core focus ● Take full ownership of delivering high quality, accurate, and clear insights to customers, ensuring timely solutions aligned with our value proposition. ● Provide strategic direction to research efforts, aligning them with customer objectives to create lasting impact. ● Participate along the customer journey as a water subject matter expert and deliver Waterplan’s value proposition. ● Deliver insights and recommendations to our customers through different actions according to their goals, challenges and use cases. ● Collaborate cross-functionally as a subject matter expert - on industry, region, or use case - to help our clients achieve their goals. ● Actively contribute and provide feedback to the Product team to improve and expand our product(s) and services. ● Mentor others and build internal expertise through formal and informal training. ● Proactively research and share trends and developments in industry, policy, reporting frameworks, news, etc. both within the organization and externally. Your profile ● Experience: 6+ years of experience working in a corporate sustainability or consulting capacity within the food and beverage, CPG, data centers, materials, or other industries with a proven track record of assessing water-related risks, developing mitigation strategies, and disclosure. ○ Preferred: Knowledge of European Sustainability Reporting Standards (ESRS) and Corporate Sustainability Reporting Directive (CSRD), and other global sustainability frameworks such as GRI, CDP, TCFD, and others. ● Skills: Outstanding communication skills, both written and verbal, with past experience presenting clearly and concisely to C-suite/VPs/Directors/Managers. Highly organized with the ability to self-train and manage own time and deliverables effectively. ● Education: Degree (Masters preferred) in a water-related science or engineering discipline. ● Mindset: You are proactive and hands-on with a collaborative and iterative continuous improvement mindset and approach. You thrive in early-stage startup environments, where being resourceful and adaptable is crucial. ● Location: USA. ● Language: Fluency in English is required; fluency in Spanish is a plus Why Join Waterplan? ● Impactful Mission: Contribute to a meaningful cause with a clear vision of fostering a water-secure future. ● Dynamic Team: Work alongside a talented and passionate team dedicated to making a difference. ● Growth Opportunity: Be at the forefront of our industry's growth, shaping the future of water security and sustainability. ● Culture & Values: Enjoy a remote working environment with unlimited PTO, rooted in our core values: I dive in & own the outcome; I’m guided by nature when making decisions; I treat every customer as precious as water; I’m always iterating towards excellence; I make others successful; I listen with depth and respect. ● Diversity & Inclusion: Thrive in a workplace that champions diversity and inclusivity at every step of our journey. If you're ready to join a transformative division at a groundbreaking company, then we'd love to get to know you. Apply today and help chart the course to a water-secure world.

• Own and resolve complex, high-impact customer cases, serving as the primary escalation point and driving thorough, professional resolutions that often require deep cross-functional coordination. • Apply advanced technical expertise to analyze and troubleshoot end-to-end customer data models, reviewing calculation logic, dependencies, and data flows to uncover configuration gaps and root-cause drivers of discrepancies. • Communicate effectively with both technical and non-technical audiences to clarify issues, progress, and outcomes. • Proactively partner with Product, Engineering, and Customer Success to communicate technical issues, close feedback loops, and drive the prevention of recurring problems through systematic fixes. • Develop deep product and domain expertise in CaptivateIQ's platform, data structures, and the broader domain of sales compensation and business logic. • Partner with internal teams to improve workflows, documentation, and tooling that support scalable operations. Identify patterns and recommend process improvements to enhance efficiency and customer experience. • Provide actionable feedback to inform product enhancements and improve usability. • Champion consistency and quality across customer communications. Effectively translate complex technical findings into clear, professional, and actionable insights for both technical teams and non-technical stakeholders. • Lead or significantly contribute to initiatives that enhance support processes, tools, internal documentation, and knowledge sharing to ensure team scalability and efficiency.

• Provide timely, efficient technical support with prompt responses to customer inquiries. • Troubleshoot and resolve customer issues via phone and other communication channels. • Follow up with customers post-troubleshooting to ensure full product functionality. • Build and maintain an internal knowledge base with useful guides and solutions. • Continuously refine and enhance the customer support process for better efficiency. • Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. • Participate in customer meetings when needed to troubleshoot and resolve issues directly.

• Manage user access and permissions across systems. • Troubleshoot login, authentication, and access‑related issues. • Respond to user support requests and coordinate issue resolution. • Help maintain uptime through routine maintenance and updates. • Perform site updates, content changes, and routine system maintenance. • Support deployments, server updates, and configuration changes. • Assist with monitoring application and system performance. • Write and maintain C# code using ASP.NET MVC patterns. • Perform CRUD operations using Entity Framework. • Work with frontend technologies including JavaScript, HTML/CSS, Razor, and Bootstrap. • Consume REST APIs and handle JSON‑based integrations. • Assist with integrations between .NET applications and Azure /AWS cloud services. • Support API connectivity, basic automations, and data flow troubleshooting. • Write and optimize SQL queries. • Participate in code reviews and follow established Git workflows.