Role Description Kerico Care is seeking a hands-on Director of Sales / Business Development to build and grow our direct facility contract pipeline in the non-emergency medical transportation space. This is a builder role for someone who can personally open doors, develop healthcare facility relationships, manage the sales process, and close new business. The right candidate will be comfortable creating structure where little exists, working directly with the CEO, and operating in a fast-moving startup environment. In the first 12–24 months, this role will be primarily focused on personally generating and closing revenue. As the business scales, the role may expand into hiring, training, and managing a sales/business development team. Qualifications - Proven experience in B2B sales, healthcare sales, medical transportation, NEMT, home health, senior care, or related service-based sales. - Demonstrated ability to personally generate pipeline and close new business. - Strong sales discipline, including prospecting, discovery, proposal development, negotiation, and follow-up. - Ability to build sales process, reporting cadence, and performance accountability from the ground up. - Existing healthcare facility relationships or book of business strongly preferred. - Comfortable working in a startup environment with urgency, ambiguity, and high accountability. - CRM proficiency, such as HubSpot, Salesforce, or similar platform. - Strong communication, relationship-building, and negotiation skills. - Willingness to operate as a hands-on individual contributor before building a team. Requirements - Build and manage a target-account pipeline of healthcare facilities, including dialysis centers, oncology clinics, specialty practices, rehab facilities, VA facilities, hospitals, and other transportation referral sources. - Personally prospect, conduct outreach, book meetings, run discovery, develop proposals, and close new direct facility contracts. - Build relationships with practice managers, facility administrators, medical directors, discharge planners, case managers, and C-suite contacts. - Maintain CRM discipline, including pipeline updates, activity tracking, and forecast reporting. - Provide weekly pipeline updates and monthly revenue forecasts to the CEO. - Collaborate with operations to ensure sold services can be delivered profitably, reliably, and consistently. - Develop repeatable sales scripts, outreach templates, proposal language, and a basic sales playbook. - Identify future sales hiring needs once revenue supports additional headcount. - Over time, help build and manage a sales/business development team as Kerico scales. First 90-Day Milestones - First 30 Days: - Understand Kerico’s services, markets, contracts, and growth goals. - Build initial target account list. - Begin outreach to priority healthcare facilities and referral sources. - Establish CRM/pipeline reporting cadence. - First 60 Days: - Complete discovery meetings with qualified prospects. - Advance opportunities through the pipeline. - Submit initial proposals for direct facility contracts. - Identify highest-probability opportunities and key objections. - First 90 Days: - Close or materially advance the first direct facility contract. - Build an active qualified pipeline. - Deliver a 6-month revenue forecast. - Draft a repeatable sales playbook for future scaling. Benefits - W-2 leadership role with defined performance expectations and a meaningful equity component. - Compensation directly aligned with performance and revenue delivery. - Environment designed for growth, with ownership over building a sustainable revenue engine. - Opportunity to scale a team, lead strategy, and shape the revenue organization.

Role Description As a member of the Sales team, the Director, Midwest Regional Sales promotes and sells Cleveland to increase convention and event business, helping Destination Cleveland achieve its mission of driving economic impact. This position is responsible for all bookings that are: - 400+ peak room nights or higher in the defined Midwest Region (Excluding Affinity Groups and HelmsBriscoe). The Director, Midwest Regional Sales applies creative thinking, industry knowledge and an energetic attitude to securing business and is willing and able to work flexible hours on evenings, weekends, and holidays based on client and office demands. Position includes no more than 20% travel, including by air when required. Markets and travel expectations are subject to change. Essential Duties and Responsibilities - Develop and implement ongoing strategic proactive prospecting sales plan that includes managing complex and large-scale bookings from beginning to end. - Meet established goals for monthly, quarterly, and annual quotas. - Provide the Chief Sales Officer with data and slides as needed for presentations to stakeholders. - Adhere to sales standard operating practices (SOPs) as outlined by the Vice President of Sales & Services Operations. - Attend tradeshows, sales missions, networking meetings and local meetings to solicit convention business. - Act as a strategic thought leader managing the sales process for each business opportunity. - Proactively identify elevated potential and current business to partner with Marketing and Destination Management. - Make personal presentations to boards of directors, meeting planners, key decision makers, local contacts, convention delegates and/or site selection committees. - Coordinate all aspects of bid, including proposals and incorporating creativity to give Cleveland the competitive edge. - Maintain a thorough working knowledge of intra-city facilities, attractions and services available in the area. - Coordinate and conduct site inspections in Cleveland. - Assist with the development of and participation in familiarization tours (FAMs). - Maintain existing and past account relationships through proactive outreach. - Document exemplary information into customer relationship management tool (CRM). - Partner with Convention Services to ensure smooth transition of booked business. - Represent Destination Cleveland at events and assigned industry groups. - Maintain high visibility for Destination Cleveland through professional and trade association memberships. - Maintain familiarity with competing areas and issues that impact Destination Cleveland. - Work within the established SOPs related to convention sales. - Adhere to the director title level competency as designated by the organization. - Consistently demonstrate Destination Values. Qualifications - Bachelor’s degree and 8+ years sales account experience OR 10+ years equivalent relevant work experience. - Excellent written and oral presentation skills. - Strong organizational skills. - Expert level relationship building and management skills. - Strong team player with ability to work independently. - Proficient knowledge of computer systems and sales-related software applications, specifically Microsoft Office PowerPoint, Excel and Word. - Maintains a professional image and manner with customers and internal Destination Cleveland team. Requirements - Strong ability to solve complex problems and deal with a variety of concrete variables. - Must be flexible, resourceful and possess a keen ability to find solutions to book business into Cleveland. Physical Demands - Viewing computer monitors. - Sitting. - Standing for community functions, presentations, trade shows, etc. - Traveling to other locations to represent Destination Cleveland. - Ability to lift up to 25 pounds. Work Environment - Individual satellite home/remote office in Chicago Metro Area. - Offsite visits/appointments required.

• Lead, mentor, and manage an outside sales team, fostering a high-performance culture. • Develop and execute strategic sales plans to drive revenue growth and market expansion. • Actively participate in closing high-value deals and strengthening client relationships. • Collaborate with internal teams to optimize business development strategies. • Identify, recruit, and retain top-tier sales talent; human capital experience is a plus. • Continuously refine sales processes to improve efficiency and effectiveness. • Travel domestically and internationally as needed to attend team on-site meetings, customer events, industry conferences, and training sessions; travel may include air travel, ground transportation (cars, taxis, rideshare services), and in some cases public transportation.

• Apply broad expertise in partnering with SMB and mid-tier enterprise customers and partners. • Directly manage and collaborate with a sales team across the West region. • Develop and nurture relationships with key channel partners within the region. • Lead and contribute to the development of company goals, using innovative approaches to achieve targets. • Address significant and unique challenges that require evaluation of complex, intangible factors. • Employ conceptual thinking to understand and resolve advanced issues and their implications. • Exercise independent judgment in choosing methods, techniques, and evaluation criteria to achieve results.