Role Description We are seeking a motivated, results-driven professional who thrives in a fast-paced, high-growth environment and is excited to build a successful career. The ideal candidate is an exceptional communicator, skilled at staying highly organized, with effective prioritization and time management capabilities. What you'll do - Prospecting through phone calls, email or other avenues to generate new sales opportunities - Research prospective customers and align their priorities with our solutions - Conduct initial qualification of prospect - Set discovery meetings for Account Executives - Track all activities, metrics and lead data within HubSpot CRM - Partner with Account Executives on strategic outreach and growth plans - Meet or exceed activity and deal generation KPIs - Follow through on inbound leads from Marketing Qualifications - 1 year in a Sales, Sales Development, Marketing or similar role - Bachelor’s Degree, or equivalent work experience - Experience working with a CRM (HubSpot a plus) and Microsoft Suite - Strong problem-solving skills - Ability to develop relationships and partnerships, both internally and with prospective clients - Adaptable and able to pivot quickly - Strategic thinking - Ability to navigate and be prepared for objections - Ability to navigate complex organizational structures Benefits - We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go. - WE ARE APPROACHABLE. Want to talk to a member of management or leadership, walk up and say hi. - WE TRUST YOU. We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions. - WE EMBRACE TECHNOLOGY! We love it, sell it, support it, use it, and need it. - WE DRESS COMFORTABLY. We need you to work hard, not wear a tie. - WE ARE KIND. Being kind, forgiving, empathetic, and respectful can change your life and everyone around you. - WE ENJOY OUR TEAM. Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here. - WE VIRTUALIZE EVERYTHING. We strive for 100% inclusion of our remote teammates.

• Customer communication. Initiate and manage conversations with potential clients across phone, email, LinkedIn, and messaging platforms. • Opportunity generation. Identify and engage potential buyers to generate qualified meetings for the sales team. • Cold outreach. Perform cold calls and emails to introduce the company and spark initial interest. • Social selling. Prospect and manage outreach sequences on LinkedIn and other relevant channels. • Relationship building. Build and maintain relationships with prospects through ongoing communication. • Process improvement. Work with the Head of Sales, Vince, to refine communication strategies and develop new approaches for engaging potential customers.

• Execute high-volume outbound cold calling and email outreach to healthcare provider accounts (80-100+ touchpoints per day), including clinics, treatment programs, hospitals, and other referral sources • Qualify provider accounts based on clinical fit, patient population, referral intent, and Charlie Health program awareness • Build and maintain a tiered account database in Salesforce, tracking account status, outreach history, and readiness for field engagement • Deliver warm, well-documented lead handoffs to field-based outreach teams for accounts expressing referral interest or demonstrating strong clinical alignment • Participate in regular pipeline reviews with field teams, incorporating their on-the-ground feedback to sharpen targeting and outreach strategy • Develop and maintain a thorough understanding of Charlie Health's clinical model, program offerings, and target patient population in order to communicate value clearly to provider contacts • Collaborate cross-functionally to continuously refine outreach messaging, account prioritization criteria, and qualification standards

• Work closely with the regional SDR teams to provide them with support, mentorship and advice, leading through influence rather than direct line management. • Be part of the recruitment process for new team members when applicable. • Provide structured onboarding, coaching and training to new and existing team members across all regions, developing and maintaining SDR playbooks to ensure consistency globally. • Encourage creativity and strategic thinking for outbound prospecting campaigns to generate leads. • Share ideas and best practices with the team to contribute to growth. • Work with the Growth Marketing Director, UK to ensure processes are as efficient as possible. • Identify, evaluate and pilot new technologies and processes. • Act as the primary point of contact and collaboration between regional SDR teams, ensuring consistent messaging, approach and performance standards across different time zones and markets. • Define, track and report on the KPIs that measure both your own performance and the overall health of the global SDR function, including pipeline generated, conversion rates, activity metrics and team adoption of best practices. • Use Salesforce effectively to ensure that reporting is accurate and relevant. • Prospecting and building the sales pipeline for the Account Managers by engaging with prospects by phone, email, social media and at events. • Identify key decision makers. • Manage data in CRM to ensure all communications are logged and up-to-date. • Effectively work with the marketing team to support any promotional campaigns, help with content — ideas and briefing, and suggest events and networking opportunities. • Produce monthly reports to submit to your manager to show your success.