Operations Management Sr. Consultant Job ID 273276 Service line Corporate Segment Role type Full-time Areas of Interest Consulting, Data & Analytics, Project Management, Risk Management Location(s) Remote - US - Remote - US - United States of America, Richardson - Texas - United States of America About The Role: As a CBRE Operations Management Sr. Consultant, you will execute complex, cross-functional projects that strengthen departmental operations, drive strategy execution and improve organizational effectiveness. In support of the Ops Director and audit management, you will translate leadership priorities into actionable plans, produce clear and timely updates for senior leaders, remove operational impediments and improve workflows, reporting, and decision support through process optimization and technology enablement (including automation and generative AI where appropriate). This job is part of the Operations Management job function and reports to the Operations Director. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies. What You'll Do: - Interpret complex data, plan work, and refine techniques during the project. Assess unusual circumstances, varied techniques, and incomplete or conflicting data. - Monitor the performance of strategies and project teams. Highlight and improve areas of risk or underperformance and develop solutions. - Support in developing and implementing training programs for all functional group employees, including administration of the Learning and Development intranet platform and tracking within Talent Coach. - Troubleshoot and resolve escalated inquiries and requests from internal and external clients. - Evaluate department processes and procedures and identify opportunities to improve service delivery. Make recommendations to management. - Compile a variety of complex operating, financial, and statistical information reports. - Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems. - Apply advanced knowledge to seek and develop new, better methods for accomplishing both individual and department objectives. - Showcase expertise in own job discipline and in-depth knowledge of other job disciplines within the organization function. - Coach others to develop in-depth knowledge and expertise in most or all areas within the function. - Lead by example and model behaviors that are consistent with CBRE RISE values. Anticipates potential objections and persuades others, often at senior levels and of divergent interest, to adopt a different point of view. - Impact the achievement of customer, operational, project, or service objectives across multi-discipline teams. - Work is guided by functional policies which impact the design of procedures and policies. - Contribute to new products, processes, standards, and/or operational plans in support of achieving functional goals. - Communicate difficult and complex ideas with the ability to influence. - Support the Ops Director with recurring status updates and dashboards for priorities, risks, progress and action plans. - Establish data definitions/standards for metrics and define, track and report (cycle time, throughput, capacity, SLA, etc.) to improve transparency and accountability. - Facilitate planning/status routines and retrospectives to surface impediments and drive follow-through. - Develop and maintain operating procedures, templates and standards to scale consistency. - Partner with stakeholders to implement tools, dashboards, automation and gen AI use cases to improve reporting and efficiency. - Track cross-team dependencies, decisions and action items, escalating risks and proposing options to keep delivery on track. What You'll Need: To perform this job successfully, an individual will need to perform each crucial responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Bachelor's Degree preferred with a minimum of 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. - The innovative mentality to develop methods that go beyond existing solutions. - Ability to solve unique problems using standard and innovative solutions having a broad impact on the business. - In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. - Experience using audit/GRC technologies. - Expert organizational skills with an advanced inquisitive mindset. - Highly sophisticated math skills. Ability to calculate somewhat complex figures such as percentages, fractions, and other financial-related calculations. - Ability to synthesize complex info into executive-level communications. - Dashboards/metrics experience (Excel + Power BI or similar) to create/maintain reporting and status. - Process improvement/change experience (Lean/Six Sigma mindset). - Exposure to workflow tools + automation/gen AI and identifying practical use cases to continuously improve and optimize practices. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. About CBRE Group, Inc. CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, experience, and location. The minimum salary for the Operations Management Sr. Consultant position is $90,000 annually and the maximum salary for the Operations Management Sr. Consultant position is $125,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, experience, and location. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

• Own the end-to-end talent technology stack — leading vendor strategy, managing relationships, making build vs. buy decisions, and ensuring tools are configured, integrated, and used to their full potential. • Identify, design and drive org-wide hiring programmes and frameworks — from interview evaluation systems, to our headcount planning solution and multi-market hiring playbooks. • Lead and develop a team of Talent Operators and Coordinators, setting direction, managing priorities, and creating the conditions for the team to operate at pace without sacrificing quality or candidate experience. • Own the talent data strategy — defining what we measure, building dashboards and reports that surface what matters, and making sure the whole team is working from the same picture. • Act as the strategic interface between Talent and cross-functional partners across People, Finance, Legal, and Engineering, managing complex stakeholder relationships and unblocking hiring at every level. • Identify and eliminate operational drag — building durable SOPs, designing scalable processes, and deploying automation (n8n, AI tooling, custom integrations) wherever it meaningfully reduces friction. • Own core functional processes such as headcount planning.

• As a key member of the Talent team at ElevenLabs, you'll play a vital part in our hiring strategy and execution. • This is a unique opportunity to build and power the engine of ElevenLabs through hyperscaling headcount, while ensuring our tooling and processes are efficient and scalable. • You will be a key strategic partner in implementing tooling, managing cross-functional stakeholders, building metrics and dashboards, and creative problem solving to unblock hiring and hiring managers in their day to day operations. • You’ll collaborate with the team to optimize workflows, analyze team progress towards KPIs, and identify and execute work towards scalable growth. • This is a high autonomy, high impact, and high growth role. You'll partner closely with recruiters and hiring managers to deliver a world-class candidate and stakeholder experience. • Specifically, you will: • Become an expert in the workflows of recruiting: interview scheduling, coordination, stakeholder management, etc, and be responsible for taking them to the next level. • Design, implement and launch key, strategic Talent projects, utilizing AI, workflow automations and the latest technology. • Identify cutting-edge Talent tools, ensuring that we are constantly upgrading our Talent tool ecosystem. • Design best-in-class Talent processes and SOPs. • Help implement our Data Strategy to ensure our Talent decisions are data-driven. • Build and maintain insightful reports to surface bottlenecks and highlight opportunities to optimize our hiring funnel. • Provide coaching and guidance to hiring managers on best practices for recruitment, interviewing, and talent assessment.

Role Description Reporting to the Vice President of Market Access, the Senior Director, Access Strategy and Operations will be a key leader within the Market Access team, responsible for leading access strategy, access marketing initiatives, and operational execution for Neurotech’s ENCELTO resulting in appropriate patient access. The role requires a strategic mindset, a collaborative approach, and a strong commitment to building a culture of ownership, accountability, and trust. This individual will be responsible for developing and executing innovative marketing strategies and tactics to engage and facilitate timely and appropriate patient access. Responsibilities will also include managing Market Access operations, which include: - HUB process performance - Analytics - Cross-function training - Budget process The role requires deep expertise in U.S. market access dynamics, rare/orphan disease challenges, and cross-functional leadership to translate clinical value into sustainable access strategies. This position is Remote; however, it has the option to be located in Neurotech’s commercial offices in Needham, Massachusetts. Qualifications - Bachelor’s degree required; advanced degree strongly preferred. - 10+ years of progressive commercial experience within the biopharmaceutical industry, with a focus on specialty, rare, or orphan diseases. - 5+ years of dedicated Market Access leadership experience. - Proven track record of ensuring market access operational effectiveness including patient services process improvement, CRM implementation, access KPI reporting, and cross-functional collaboration with key commercial partners. - Demonstrated experience in retina or ophthalmology therapeutic areas is highly preferred. - Proven track record of supporting successful product launches and post-approval commercialization. - Essential experience working with HUB services, reimbursement systems, and specialty pharmacy models. - Willingness to travel as needed to support team and business objectives. Requirements - Scope, develop and execute promotional payer marketing initiatives to reinforce value proposition to managed care customers: Commercial, Medicare, Medicaid, VA/DOD, and IDNs. - Develop and execute field reimbursement pull-through collateral to educate academic centers, ASC’s, health systems, HCPs, and office staff on access and reimbursement process for ENCELTO. - Collaborate with field reimbursement, sales, and marketing to focus on setting access expectations, ways of working, and communicating to ensure optimal patient and customer experience. - Continuously assess payer policies, coverage trends, and utilization management impacts to support post-approval commercialization. - Coordinate strategy and promotional tactics for major industry meetings and conventions. - Manage Market Access operations, including data analytics, budget planning processes, and performance metrics. - Coordinate and analyze coverage policies, PSP data, and stakeholder feedback to drive continuous improvement. - Lead internal Market Access training initiatives to elevate organizational access literacy and build cross-functional trust. - Serve as the internal subject matter expert on access-related risks and opportunities, aligning access strategy with brand positioning and patient journeys. - Collaborate closely with Field Market Access, Field Sales, Brand Marketing, Regulatory, Medical Affairs, and Patient Services teams. Company Description Neurotech Pharmaceuticals, Inc. is a private biotech company located in Cumberland, RI and Needham, MA, within the realm of Greater Boston’s vast biotechnology landscape. Since our inception more than 20 years ago, our focus has been on developing and commercializing transformative therapies for chronic eye diseases. The core platform technology, Encapsulated Cell Therapy (ECT), is a first-in-class drug delivery platform designed to slow the progression of chronic eye diseases. Neurotech’s first commercial product, ENCELTO™ (revakinagene taroretcel-lwey), is approved in the United States for the treatment of adults with idiopathic Macular Telangiectasia Type 2 (MacTel). Encapsulated cell-based gene therapy is designed to provide long-term, sustained delivery of therapeutic proteins for the treatment of chronic eye diseases.