Role Description Mercier Consultancy is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Care agent to join our Client's Digital Banking team in Greece. This position includes fully paid relocation, providing a fantastic chance for talented professionals to advance their careers in a dynamic and innovative banking environment. In this role, you will provide expert support to Portuguese-speaking customers, assisting them with digital banking services, resolving inquiries, and ensuring a seamless banking experience through digital channels. - Provide exceptional customer care in Portuguese through phone, email, and chat platforms for digital banking clients. - Assist customers with account management, transaction inquiries, online banking navigation, and troubleshooting. - Ensure timely resolution of customer issues, maintaining high satisfaction levels. - Document customer interactions accurately in CRM systems and follow up as necessary. - Collaborate with internal teams including technical support and compliance to address customer concerns. - Stay current with digital banking products, policies, and regulatory requirements. Qualifications - Exceptional fluency in Portuguese and a minimum of B2 in English (written and spoken) is essential. - Experience in customer service, preferably within digital banking or financial services. - Strong communication and interpersonal skills with a customer-focused approach. - Ability to work effectively in a fast-paced, technology-driven environment. - Excellent problem-solving skills and attention to detail. - Familiarity with CRM software and banking systems is a plus. - Willingness to relocate to Greece and embrace the local culture and lifestyle. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries per year - And Much More...

Role Description Mercier Consultancy is excited to offer a rewarding opportunity for a Portuguese Speaking Customer Service Agent to work and live in Greece. This exceptional role involves providing top-notch customer support to Portuguese-speaking clients, ensuring their needs are met with the utmost professionalism, empathy, and care. Candidates will be part of a dynamic and vibrant work environment that encourages growth, collaboration, and continuous learning. This position not only allows you to showcase your language skills and customer service expertise but also enables you to immerse yourself in the rich culture and stunning landscapes of Greece, making it a truly unique and fulfilling career experience, and enabled by a fully paid for relocation package to Greece. - Respond promptly and effectively to inquiries from Portuguese-speaking customers. - Provide accurate information about products and services, addressing customer needs and concerns. - Resolve customer complaints in a timely and professional manner to ensure high satisfaction. - Maintain detailed and accurate documentation of customer interactions in the CRM system. - Collaborate with team members to improve service delivery and enhance overall customer experience. - Stay informed about company updates, product changes, and market trends to provide relevant support. Qualifications - Exceptional fluency in Portuguese (spoken and written) is essential. - A minimum English proficiency of B2 is required. - Previous experience in customer service or a related field is preferred. - Strong communication skills and a customer-focused approach. - Ability to handle challenging situations calmly and effectively. - Familiarity with CRM systems and basic computer applications. - Self-motivated, adaptable, and comfortable working independently in a remote or office-based environment. - Willingness to relocate and live in Greece, embracing a new culture. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - 2 Extra Salaries Per Year - Fully Paid Training - Health Insurance - And Much More...

Role Description Mercier Consultancy MD is thrilled to present an exceptional opportunity for dedicated and motivated Italian Speaking Customer Service Representatives to become a valued part of our dynamic team, supporting a well-established and reputable Online Bank. This position is perfect for individuals who possess a strong passion for finance and exemplary customer service skills. As a representative, you will play a crucial role in delivering top-notch assistance to Italian-speaking clients, helping them navigate and manage their online banking needs with efficiency, accuracy, and utmost security. Your contributions will ensure a seamless and positive digital banking experience for our customers, reinforcing their trust and satisfaction with our services. - Respond to customer inquiries related to online banking services, account management, and transactions in Italian. - Assist clients with account setup, password resets, transaction inquiries, and dispute resolution. - Ensure compliance with banking regulations and data security protocols while handling sensitive information. - Resolve customer complaints and issues promptly with a focus on delivering excellent service. - Maintain accurate records of customer interactions and transactions in the CRM system. - Collaborate with internal teams to escalate and resolve complex issues efficiently. - Stay informed about new banking products, services, and online security measures to provide accurate and up-to-date information to customers. Qualifications - Exceptional fluency in Italian (both written and spoken) is essential. - Previous experience in customer service within the banking or financial sector is preferred. - Strong knowledge of online banking platforms and financial products. - Excellent communication and interpersonal skills. - Ability to handle sensitive information with discretion and maintain confidentiality. - Proficient problem-solving skills and ability to work under pressure. - Familiarity with CRM systems and banking compliance requirements. - Willingness to work flexible hours as needed to support customers across different time zones. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - 2 Extra Salaries per year - And Much More...

• Manage customer inquiries via email or phone, ensuring timely and professional responses. • Assist with order processing, quoting, and coordination with suppliers. • Update and maintain product listings on Shopify. • Perform administrative tasks such as scheduling, data entry, and report preparation. • Chase leads and abandoned checkouts to drive sales and customer engagement. • Inbound and outbound sales calls and emails. • Plus other tasks may be required.