• Translate solution designs and customer requirements into end-to-end workflows using gaiia’s workflow builder. • Implement orchestration logic (conditions, retries, fallbacks, compensations, parallelism) to handle real-world edge cases and partial failures. • Build reusable workflow patterns and templates so implementations scale across customers and vendors. • Write TypeScript code steps (data transforms, validations, custom logic) and keep workflows clean and testable. • Own workflow outcomes end-to-end: from discovery handoff → implementation → rollout → support. • Troubleshoot production workflow runs using logs/metrics and improve workflows based on real incidents and customer feedback. • Coach customers on workflow best practices for self-serve, capability boundaries, and expectation management. • Influence the Workflow Builder’s roadmap by sharing recurring needs (new integrations, SDK improvements, UI features, etc.).

• Configure and develop solutions within the IntelePeer CAP platform • Build and maintain SmartAgent conversational workflows • Assist with AI-driven voice automation implementations • Develop API integrations and data transformation logic • Support Smartsheet and list management integrations • Participate in workflow design and architecture discussions • Help implement reporting and analytics solutions • Work alongside PCG and client stakeholders during implementations • Troubleshoot production issues and optimize workflows • Learn additional AI and automation platforms as PCG expands services • Support healthcare and contact center automation initiatives

Role Description Conduent is expanding its Support Team, and we're looking for a Contact Center Supervisor to lead and inspire a team of customer service professionals. If you have a passion for driving operational excellence and want to be part of a dynamic work environment, we want to hear from you! - Lead and motivate a team of customer service representatives to achieve performance targets and deliver outstanding service. - Drive efficiency in call center operations, implement process improvements, and ensure adherence to service level agreements. - Implement and oversee quality assurance programs to maintain service standards and ensure customer satisfaction. - Provide ongoing coaching and training to team members, identifying areas for improvement and supporting professional development. - Utilize call center metrics to monitor individual and team performance, providing feedback and implementing corrective actions as needed. - Handle escalated customer issues, ensuring timely and effective resolution while maintaining a positive customer experience. - Foster open communication within the team, promoting a collaborative and positive work environment. Qualifications - Minimum of 3 years in a supervisory or QA role within a call center environment. - Demonstrated commitment to delivering exceptional customer service. - Proven ability to lead and motivate a team, with strong coaching, decision-making, and problem-solving skills. - Comfortable working in a fast-paced environment, with the ability to adapt to changes and implement innovative solutions. - Excellent communication and interpersonal skills. - Basic understanding of telecommunications products and services is a plus. Benefits - Health and Welfare Benefits: Tailored to fit you and your family's needs starting on the first day of employment. - Retirement Savings: Support as you save for your future. - Career Growth Opportunities: Opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Paid Training: Earn while you learn with access to award-winning learning platforms throughout your Conduent career. - Paid time off: Attractive paid time off packages designed for you to enjoy your life away from work. - Great Work Environment: Proud of our award-winning culture and recognition for our diversity efforts. Company Description Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

Role Description Veritone is seeking a Senior QA Engineer to join our engineering organization and help drive quality across our product suite. You'll be a technically strong individual contributor who writes reliable automation code, collaborates closely with Product and Engineering and takes ownership of test coverage for complex features and services. At the Senior level, you'll play a key role in maturing our test automation practices and raising the quality bar across your team. What You'll Do - Build and maintain end-to-end test automation frameworks and test suites using Cypress or comparable tools - Own test coverage for assigned features and regression suites across web, API and integration layers - Integrate automated tests into CI/CD pipelines (GitHub Actions, Jenkins, etc.) alongside engineering partners - Follow and contribute to QA standards, best practices and coverage criteria established by the team - Participate in risk-based test planning and prioritization for multi-service features and releases - Collaborate with developers through code reviews and pairing to promote testability and quality - Champion quality in sprint planning and design discussions — helping shift testing earlier in the cycle - Identify gaps in tooling or processes and propose improvements within your team's scope Qualifications - 3–5 years of QA engineering experience with a strong automation focus - Hands-on experience with Cypress, Playwright or a comparable modern test automation framework - Proficiency in at least one programming language — JavaScript/TypeScript strongly preferred - Working knowledge of REST API testing using tools such as Postman - Experience running automated test suites in CI/CD environments - Solid understanding of testing methodologies: unit, integration, end-to-end, regression and exploratory testing - Good debugging skills and ability to trace failures across web and API layers Bonus Points If - Experience with enterprise SaaS or AI/ML-powered products - Familiarity with performance/load testing tools such as k6 or JMeter - Exposure to cloud infrastructure or microservices architectures (AWS, GCP, Kubernetes) - Experience in regulated or public-sector environments (gov-tech, law enforcement, compliance-heavy verticals) Disclosure Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. (Colorado & California Only*): The Annual salary listed for the position is a range of $140,000-$150,000. This base pay is for illustrative purposes only and will be determined based on skills and experience comparable to the job requirements. This position may be eligible for additional compensation and benefits including but not limited to: incentive compensation; health benefits; retirement benefits; life insurance; paid time off; parental leave and benefits; and other employee perks and benefits. *Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado & California.