Title: Customer Engagement Specialist Location: St. Louis, MO Job Description: Job Description Work Arrangement: Remote (Applicants must reside in the St. Louis area) Location: Fenton, MO Shift: 11:00 AM to 8:00 PM CST Be a part of something bigger at UniGroup At UniGroup, we are more than just a transportation company. We are a cooperative powered by a network of passionate people and renowned brands, including United Van Lines, Mayflower Transit, and UniGroup Logistics. We connect people, businesses, and belongings with care, precision, and innovation. Every move we support is part of someone’s story, and we are proud to play a role in making it smoother and more successful. What you will do As a Customer Engagement Specialist, you will be the first point of contact for potential customers who are planning one of life’s biggest transitions, a move. Through inbound and outbound calls, you will schedule survey appointments, share key information, and help customers explore the right services for their needs. You will combine empathy, strong communication skills, and efficiency to create a standout experience that sets the tone for everything that follows. In this role, you will: - Schedule survey appointments by managing inbound and outbound calls and electronic leads - Engage with potential customers, gather move details, and explain service options - Provide basic moving quotes and handle stand-alone auto move requests - Introduce value-added services and assess customer interest - Route inquiries outside the scope of the lead center to the appropriate teams - Support the virtual sales team with cubing and estimating - Maintain accurate records and meet individual and team performance targets What you bring to the table - High school diploma or equivalent and 1 to 2 years of customer service or call center experience - A high-energy, customer-first mindset with a desire to solve problems - Strong listening and engagement skills with the ability to ask thoughtful questions - Comfort working independently and a willingness to grow into new responsibilities - An interest in building sales and service skills in a collaborative environment What you will gain We take care of our people so they can take care of our customers. UniGroup offers a robust benefits package designed to support your personal and professional well-being. Health and Wellbeing - Medical, dental, and vision coverage - Flexible spending accounts - Employee assistance program - 12-week primary caregiver leave and 4-week secondary caregiver leave - Competitive paid time off plus 8 hours of volunteer PTO annually Insurance and Financial Benefits - Company-paid life and disability insurance - Supplemental life and AD&D insurance options - 401k with 3 percent employer match - Tuition reimbursement - Paid holidays Ready to make an impact? This is not just a job. It is a chance to join a team that moves lives and builds careers. If you are looking for a dynamic, people-centered role with growth potential and flexibility, we would love to hear from you. Applicants must be authorized to work in the United States without the need for current or future employer sponsorship. We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law. We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family. UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com. Job Details Job Family Operations Job Function Individual Contributor Pay Type Salary

Job Title: Coordinator Location: RWJUH Rahway Hospital Department Name: Dietary-Management Req #: 0000243882 Status: Hourly Shift: Day Pay Range: $20.00 - $25.00 per hour Pay Transparency: Job Description: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The coordinator supervises staff and assists with maintaining food and supplies in order to provide quality food for patients, staff and visitors. They are responsible for coordinating the assembly and distribution of patient meals, supervising a retail cafeteria, ensuring proper sanitation and other procedures are in place. Qualifications: Required: - High school diploma Scheduling requirements: - Part-Time - Day shift Essential Functions: - Determines jointly with the Food Service Director, departmental objectives, organization, functions and employee development - Initiates and recommends short and long term plans, programs, policies and procedures to obtain objectives - Initiates, schedules and supervises operations of the food service department - Controls regular purchasing within dept, reviews all foods upon delivery and signs off on bills for approval - Reviews daily catering events and all special functions - Supervises preparation of foods and assembles tray line meals - Records all daily paperwork, taste and temperature logs, refrigerator logs, opening and closing check list, dishwasher temperatures, sanitizer and thermometer logs. Maintain on file for one year - Assumes responsibility for maintaining a department that upholds to all Department of Health, CMS, NFS and The Joint Commission Standards - Trains, develops and supervises all Food Service Staff. Perform yearly appraisal of work performance standards and the attainment of expectations - Communicates and discusses with employees organizational and department policies and procedures and other actions affecting employees and their work. Communicates to the Food Service Managers any problems that may arise - Collects, counts and verifies all cash sales and provide change when needed to cashiers Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health. - Paid Time Off (PTO) - Medical and Prescription Drug Insurance - Dental and Vision Insurance - Retirement Plans - Short & Long Term Disability - Life & Accidental Death Insurance - Tuition Reimbursement - Health Care/Dependent Care Flexible Spending Accounts - Wellness Programs - Voluntary Benefits (e.g., Pet Insurance) - Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education. RWJBarnabas Health is an Equal Opportunity Employer

Title: Coordination of Benefits and Recovery Specialist Location: United States Job Description: REMOTE Summary of Position - Responsible for investigating common and complex coordination of benefits and other party liability issues, determining, and updating member liability insurance information to ensure accurate claims adjudication. - Identify primary vs. secondary payer order for Commercial, Medicare, and Medicaid lines of business. - Update the claims system with correct COB flags and recovering overpayments related to COB inaccuracies. - Communicate with members, insurance carriers, employer groups, and CMS for clarification and resolution. Principal Accountabilities - Research and analyze member eligibility data from multiple sources including internal systems, phone calls to members/providers, CMS, and other carriers to determine correct payer order (primary, secondary, or tertiary). - Accurately update the claims system (e.g., Facets, QNXT) with COB flags, coverage details and policy terms to ensure compliant and accurate future claims processing. - Conduct mandatory investigations to identify "Working Aged," "Disability," and "End-Stage Renal Disease (ESRD)" status - Identify, calculate, and initiate recovery of COB-related overpayments - Interface with the Benefits Coordination & Recovery Center (BCRC) and update the Common Working File (CWF) to ensure the global Medicare record accurately reflects other health insurance (OHI). - Identify and resolve "conditional payments" that were not paid correctly - Maintain a deep understanding of, and strictly adhere to regulatory compliance standards including, COB rules, state/federal regulations, and guidelines for Medicare, Medicaid, and Commercial insurance. - Research and correct CMS submission errors and fallout to ensure primacy is set correctly and coverage changes are submitted to CMS on a timely basis in accordance with quality and compliance standards. - Trouble-shoot and identify system issues; highlight potential solutions to leadership and document findings. - Identifies, fixes and eliminates any "coordination of benefits" issues that are inaccurate or incomplete. - Initiate professional communication with providers, insurance carriers, and members to verify coverage information and resolve coordination inquiries. - Interface with the Benefits Coordination & Recovery Center (BCRC) and update the Common Working File (CWF) to ensure the global Medicare record accurately reflects other health insurance (OHI). - Maintain detailed, accurate, and timely documentation of investigation results and recovery activities in company databases. - Assist in the collection and validation of data required for Section 111 of the MMSEA, ensuring accurate member records are transmitted to CMS to avoid civil monetary penalties. - Maintain detailed documentation of COB investigations to satisfy CMS "Pay and Chase" audits and Medicaid Third Party Liability (TPL) requirements. - Oversee "crossover" claim processes in accordance with COBA standards, ensuring supplemental and secondary claims are transmitted to the correct payers without duplication. - Perform other duties as assigned or required. Qualifications Education, Training, Licenses, Certifications - Bachelor's degree in healthcare administration or related field required; additional experience/specialized training may be considered in lieu of degree Relevant Work Experience, Knowledge, Skills, and Abilities - 3 - 5+ year of experience in health insurance claims, COB investigation, claims recovery, or payment integrity required - Solid understanding of COB investigative methodologies, overpayment recovery processes, and denial resolution required - Proficiency with claims processing systems such as Facets and related eligibility and enrollment platforms required - Strong written and verbal communication skills with the ability to effectively partner with regulatory agencies and external insurers required - Detail-oriented with a focus on operational accuracy, compliance integrity, and overpayment prevention required - Ability to manage multiple complex cases simultaneously in a fast-paced environment required - Strong analytic, decision‐making, and problem‐solving abilities required - Strong investigative skills, with proven ability to gather and interpret Explanation of Benefits (EOB), including use of online payer portals, answer questions and resolve standard as well as complex issues with payments required - Ability to follow policy, procedures, and regulations in the workplace, and demonstrates ability to lead by example and support development of junior team members required - Ability to effectively perform work independently and work cooperatively with others to promote a positive team environment required - Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.) required Additional Information - Hiring Range: $56,160-$99,360

Title: LAC - Client Engagement Manager Location: Washington, DC Job Description: Description LAC Federal is seeking a Client Engagement Manager (CEM) available in the Washington DC Metro Area. Responsibilities of this position include owning and cultivating client relationships for assigned clients through regular communication and interacting with company employees at client sites. The CEM will oversee multiple client projects at one time, proactively monitor staff performance, manage project costs, identify and pursue new business opportunities at existing clients. This position is hybrid (~75% remote and ~25% client/employee facing) with a firm expectation of regular visits to client sites throughout the Washington DC Metro Area. A corporate office is available in the Metro Center in downtown Washington DC, and another corporate office is available in Rockville, MD. This is a full-time permanent position with benefits. We do not offer relocation for this role. Candidates must live within the Washington DC Metro Area and must have access to transportation to visit client sites on an as needed basis. Responsibilities Project/Program Management Duties: · Maintain proactive and positive relationships with assigned clients, correcting all issues related to the contract and regularly conducting regular on-site meetings with Contracting Officers (KO), Contracting Officer’s Representative (CORs) and client Program managers to measure contract progress · Manage all assigned employees including regular on-site check-ins to monitor employee performance, recruiting efforts, employee reviews, and corrective actions · Address and resolve customer and employee issues in a timely and professional manner, serving as a trusted point of contact to ensure effective communication, conflict resolution, and continued contract performance and employee satisfaction · Drive employee engagement and cultivate strong culture across company contracts · Liaison between on-site clients and corporate functions (i.e. finance, HR) · Assist in the review and processing of weekly timecards and invoices each month · Manage contract deliverables by proactively managing project staff to achieve deliverables as outlined in the scope of work Recruiting/Hiring Duties: · Assist the recruiting team with filling open positions, serving as liaison between client needs and recruiting team · Engage directly with clients to present qualified candidates for client review and approval in support of open positions · Source, screen, interview, and evaluate candidates for current and future openings supporting customers and business initiatives · Work closely with candidates to update and tailor resumes to highlight relevant experience aligned with contract Labor Category (LCAT) requirements and contract requirements · Coordinate and attend interviews between clients and candidates being considered for contract positions · Assist with new hire onboarding activities, including coordinating background checks, security paperwork, fingerprinting, and follow-up actions to support timely security clearance and suitability approvals · Serve as a liaison between candidates, clients, and internal teams throughout the onboarding and security vetting process Business Development/Sales Duties: · Identify opportunities for contract growth, recompetes, and new business pursuits in partnership with Business Development and recruiting leadership · Support capture and proposal efforts by identifying staffing solutions, recruiting strategies, and qualified candidate pipelines for prospective opportunities · Actively identify and pursue growth opportunities at assigned agencies and support proposal efforts as needed Requirements Requirements · Bachelor’s Degree · At least 3 years of working experience, with at least 1-2 years of experience in a client facing and federal project management role · Experience supporting federal staffing, recruiting, onboarding, or workforce management activities · Ability to manage multiple priorities in a fast-paced government contracting environment · Strong interpersonal and client facing skills · Ability to build relationships with federal clients and manage both on-site and remote employees · Excellent organizational skills, time management and strong communication Preferred Qualifications · Experience in a client facing role within the federal space · Preliminary knowledge of federal contracting · Strong preference for a background in libraries, archives and museums · Experience supporting cleared personnel onboarding and federal security/suitability processes · Established network of candidates within federal contracting, libraries, archives, records management, museums, or related professional services sectors · Demonstrated experience managing multiple teams and projects · Business development experience Physical Requirements · Ability to work for extended periods on a computer in a remote setting. · Ability to sit or stand for prolonged periods while completing daily duties. · Ability to lift and carry light items (up to 10–15 lbs.) as needed. · Ability to travel within the Washington DC Metro Area for client site visits and meetings. Benefits · Health Care Plan (Medical, Dental & Vision) · Retirement Plan (401k) · Life Insurance (Basic, Voluntary & AD&D) · Paid Time Off (Vacation, Sick & Public Holidays) · Family Leave (Maternity, Paternity) · Short Term & Long-Term Disability · Training & Development Salary Description $75K - $80K annually