Market My Market logo
Market My Market

Market My Market is a marketing firm on a mission to help businesses grow by implementing the strategies and systems that are uniquely ideal for them. As an employer, the company d

Client Experience Manager

Location

United States

Posted

12 days ago

Salary

$65K - $75K / year

Seniority

Lead

No structured requirement data.

Job Description

Client Experience Manager

Market My Market

Client Experience Manager Location: Remote, USA Department: MARKET MY MARKET LLC Job Description: Remote Full Time MARKET MY MARKET LLC Experienced Client Experience Manager About Market My Market Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets. Our Growth Story: In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services. About the Role As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 20-40 digital marketing clients, focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Managers (CSMs), who provide operational and administrative support, and report to the Director of Client Experience. Career Growth Opportunities Join our thriving Client Experience team, which has grown from just 2 team members to 10 in the past 4 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company. Key Responsibilities - Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives - Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration - Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships - Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market - Portfolio Management: Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns - Collaboration with CSMs: Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management - Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results - Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention - Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance - Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship Requirements - 3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing - Proven track record of managing client relationships and driving client retention - Experience with organic SEO strategy development and execution - Strong understanding of Google Business Profile optimization and local search marketing - Experience analyzing SEO performance data and communicating insights to clients - Excellent verbal and written communication skills - Ability to build trust and rapport with clients quickly - Problem-solving skills and ability to navigate challenging client conversations - Strong organizational skills to manage multiple accounts simultaneously - Experience in the legal, medical, or dental industries is a plus - Spanish language proficiency strongly preferred - Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software Team Achievements Our Client Experience team has been instrumental in: - Maintaining a 90%+ client retention rate during our rapid growth phase - Successfully transitioning clients to expanded service packages, increasing average client value by 25% - Developing sophisticated onboarding processes that reduce time-to-value for new clients - Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients Compensation & Benefits - $65,000 - $75,000 per year, salary based on experience - PTO: 2.25 weeks per year - Health insurance benefits - 401(k) plan (after 1 year of employment) - Remote work opportunity All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams. Our Core Values - Do What You Say - Be Honest and Transparent - Proactive, Not Reactive - Be Thought-Leading - Instill Trust Through Consistent Accountability - Always Do Better, Always Be Better - Do the Right Thing for Clients and MMM Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Related Categories

Related Job Pages

More Manager Jobs

Postmedia Network Inc. logo

Campaign Manager

Postmedia Network Inc.

Postmedia is a Canadian news media company representing more than 110 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it. This exceptional content, reach and scope offers advertisers and marketers compelling solutions to effectively reach target audiences. We are always on the lookout for talented individuals to join our team.

Manager12 days ago
Full TimeRemoteTeam 1,001-5,000

Role Description The Campaign Manager position is an entry-level opportunity to learn more about Advertising. This role is ideal for skilled, dedicated, hardworking, and highly organized individuals looking to start their careers in Advertising. - Execute standard and sponsorship digital display campaigns with pre-established benchmarks and KPIs as conveyed by the Sales team. - Accurately book sales contract data into internal systems in concert with established sales process and policy. - Coordinate with Sales and Operation Centres to ensure commercial content is posted properly, and ad tags are created accurately and trafficked on time. - Build commercial content packages on CMSs, which may include photo galleries, video or embedded images. - Build Facebook/Twitter ads for clients and monitor/optimize based on client’s KPIs. - Liaise with all parties, internal and external, to ensure all campaign and multi-media operation assets are executed on time. - Proactively monitor contract delivery and key progress indicators. Report on progress against client goals keeping all relevant parties informed of the status. - Ensure all aspects of program runs efficiently throughout the duration of the campaign. - Flexible hours in concert with project schedules are required. Qualifications - College or University Graduate, preferably relating to Digital Marketing. - Excellent organizational, communication and project management skills. - High level of proficiency in Microsoft Office: especially Excel, Outlook and Word. - Understanding of Project Management principles. - Understanding of Digital, Publishing & Advertising Operations. - Experience with ad serving & reporting platforms: Google Ad Manager (GAM), DBM, DV360. - Experience with FB Ads Manager, Twitter Ads, LinkedIn Ads. - Experience with WordPress. - Experience with HTML5, 3rd party creative tags, and other ad formats for digital display preferred, but not mandatory. - Understanding of Multi-media & Digital Video Operations an asset, but not mandatory. Requirements - Base Salary: $40,000 - $48,000. Benefits - Postmedia Network Inc. is committed to providing accommodations for people with disabilities in all areas of the hiring process. - Accommodation requests will be provided on an individual basis. - Postmedia Network Inc. is committed to employment equity and an inclusive barrier-free selection process and work environment. - Encourages applications from women, indigenous peoples, persons with disabilities and members of visible minorities.

Canada
C$40K - C$48K / year
Full TimeRemoteTeam 1,001-5,000

Role Description To hire, coach, field train and manage multiple line insurance agents based on a partnership business plan that supports and achieves production growth, producer development, and profitable operations. Responsibilities - Select, recruit, hire, coach, field train, and manage agents and assist the Managing Partners to achieve partnership and corporate multiple line business plan objectives. - Utilize and follow established company procedures and pre-contract development to acquire and prepare potential candidates for agent status. - Recruit for net growth and stability in partnership manpower. - Select and recruit agent candidates according to established recruiting guidelines. - Recommend to Managing Partners and the Statewide Sales Director the appointment of new agents. - Utilize multiple methods of education and development including demonstration, review, observation, and ongoing evaluation, both in the field and in the office. - Assist in developing, introducing, implementing, and managing an annual partnership business plan that supports and achieves the objectives of corporate multiple line business. Qualifications - Bachelor's degree required, or equivalent experience may be considered. - Must possess a valid driver license with an acceptable driving record. - CLU, ChFC, CPCU, LIC, CIC and/or similar designations preferred. - GAMA membership required. - Minimum one year experience in insurance marketing and sales preferred. - Management experience in addition to a background in and knowledge of insurance and business plan development and implementation preferred. Requirements - This is a Base plus commission work from home position (within Michigan) primarily covering these Michigan counties: Bay, Genesee, Huron, Midland, Saginaw, Sanilac, St. Clair, Tuscola. Benefits - Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

United States
Devos Executive Search logo

Headhunter – Manager

Devos Executive Search

Recrutamento para média e alta liderança.

Manager12 days ago
Full TimeRemoteTeam 1-10H1B No Sponsor

• Support organizations in identifying and attracting senior leadership talent. • Provide consultative services with extensive interaction with C-level executives. • Lead Executive Search projects, including market mapping and full management of the recruitment process. • Develop new client relationships and expand opportunities across different markets.

Brazil
Full TimeRemoteTeam 10,001+H1B Sponsor

• Support and execute the global payment product roadmap across digital and in-property channels. • Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms. • Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals. • Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams. • Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms. • Support development and execution of standardized certification frameworks, validation processes, and rollout plans. • Work with internal engineering and infrastructure teams to ensure solutions meet scalability, security, and compliance requirements. • Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments). • Assist with integration of payment solutions across web, mobile, and property environments. • Monitor industry trends and recommend opportunities to improve payment capabilities. • Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements. • Participate in agile delivery processes across multiple workstreams. • Support backlog prioritization, sprint planning, and agile ceremonies (stand-ups, retrospectives). • Utilize JIRA to track progress, manage dependencies, and ensure visibility into delivery. • Support management of global payment vendors including gateways, acquirers, and fraud providers. • Assist in vendor evaluations, onboarding, and performance tracking. • Contribute to commercial discussions, cost analysis, and optimization initiatives. • Lead and mentor a team of FTEs and contractors supporting payment initiatives. • Provide clear direction, performance expectations, and regular feedback. • Promote accountability, ownership, and delivery excellence within the team. • Support fraud prevention initiatives and monitoring across digital and property environments. • Partner with Risk and Security teams to ensure compliance with PCI and global regulatory standards. • Assist in identifying and mitigating payment-related risks. • Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs. • Contribute to development of dashboards and reporting for leadership visibility. • Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements. • Assist in coordinating cross-functional teams to ensure timely and successful delivery.

United States
$117K - $135K / year