• Supporting surgical facilities and overseeing the overall IOL portfolio. • Showcasing expertise in our products’ benefits and differentiation vs. competitive products by providing high technical consultancy in assigned accounts. • Working with Account Managers, Tender and Pricing teams to provide the right customer solutions. • Driving total IOL revenue and market share in the territory. • Accelerating PCIOL (Presbyopia Correcting IOLs) penetration. • Managing tender requirements working with internal teams. • Developing new business with customers to achieve sales targets. • Maintaining and optimizing existing relationships with key customers. • Providing feedback on competitor activities in the field via line management.

Role Description Our client, a fast-growing healthcare AI enterprise B2B startup, is hiring Customer Success Managers to partner closely with healthcare executives and operators, owning relationships from post-sale through renewal while driving adoption and advocacy for the platform. The Customer Success function delivers white-glove service to leading health systems and provider groups, ensuring they realize the full value of the platform. You'll join a sharp, fast-growing team guiding complex customers from initial adoption through measurable impact. You'll play an integral part in setting the team up for success as the company rapidly scales, and you'll help write the playbook for how the company shows up for every customer. The CSM role balances strategic relationship management with hands-on execution and is ideal for someone who thrives in a fast-paced setting and wants to help transform how patients access quality care. This is a unique opportunity to help define what exceptional customer success looks like at a leading AI company, at a pivotal moment for the team. What You'll Do - Be a strategic advisor on agentic AI - partner with healthcare leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes from launch through renewal and expansion. - Navigate complex accounts and drive growth - build relationships at every level, from C-suite to front-desk. Defend the platform's value, cultivate internal champions, and guide customers into new products and use cases as their needs evolve. - Diagnose and solve with data - proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance. - Be the voice of the customer - develop deep fluency in the product and partner closely with Sales, Implementation, Product, and Engineering to ensure customer needs shape what is built, sold, and delivered. - Build scalable systems - design and refine the playbooks, processes, and tools that let the team deliver consistent, world-class support as they rapidly grow. Qualifications - 2-5 years of experience in Customer Success or Account Management in a B2B tech environment, ideally enterprise or mid-market B2B SaaS CSM or Technical AM. - Experience in a high-growth, early-stage startup environment. - Experience working with enterprise-level or Series B clients. - Experience managing a book of business of ~$2M+, with a high-touch approach (this role involves white-glove support for 10-15 accounts). - Top-tier project management abilities - you can manage multiple customer accounts, urgent priorities, and strategic initiatives effectively and with composure. - Exceptional communication skills and executive presence - you communicate with clarity, concision, and empathy, quickly earning the trust of stakeholders at every level. - Strong analytical and problem-solving skills - you're comfortable using data to drive decisions. - Intellectual curiosity - you instinctively dig deep, ask hard questions, and welcome feedback as fuel for constant improvement. - Builder's mindset - you've helped stand up new systems, processes, or customer programs from scratch, including creating and refining customer success playbooks. - Thrive in fast-moving, ambiguous environments, bring structure to chaos, and are willing to wear many hats as the company sets itself up for scale. - Passion for healthcare innovation and improving patient experiences. Nice to Have - Experience working with healthcare SaaS or provider workflows. - Experience with AI, automation, or workflow software. - Interest in or experience driving adoption of AI-native platforms in complex organizations. - Experience supporting healthcare providers/practices or working with healthcare technology products. - Experience working with EHRs (Epic, Athena, eCW, etc.).

Role Description At Franciscan, our Analytics Manager is responsible for overseeing the Business Intelligence (BI) team's strategy, implementation, and maintenance to enhance healthcare data quality and information management. This role involves: - Partnering with data management and analytics teams to establish standards, policies, and documentation best practices. - Promoting user education, training, and data governance. - Leading a team to guide the creation of data visualizations and insights for organization-wide use. - Managing data collection and analysis to understand customer trends and operational performance. - Providing performance reporting to support strategic decision-making. What you can expect: - Develop analytics capabilities across the company, including self-service capabilities through technology implementation, best practices, and training. - Ensure team members serve as a trusted advisor to clients on analytics and data. - Understand the department's capabilities and stay informed of where data is located to effectively guide staff. - Establish and safeguard data quality, collaborating with cross-functional teams to meet business needs. - Solve analytical issues through quantitative approaches and machine learning methods. - Continuously evaluate necessary technical, business, and analytical skills for coworker and department success. - Utilize SQL and other technologies for extracting and processing data for business analytical needs. Qualifications - Bachelor's Degree in Computer Science, Business, Healthcare Management, Information Systems, or related field - Required - Master's Degree in Computer Science, Business, Healthcare Management, Information Systems, or related field - Preferred - 3 years of relevant work experience as data, decision support, or analytics leader either in clinical or business domains - Required - 7 years of experience with Analytics/Reporting tools such as SAS, Tableau, PowerBI, SAP BusinessObjects etc. - Required - 5 years of hands-on experience with data analysis and analytics product design, development, and maintenance - Required - 5 years of experience with EPIC data models Clarity, Caboodle, Cogito - Preferred - 3 years of knowledge of healthcare data and the healthcare industry - Preferred Requirements - Travel is required: Never or Rarely - Job Range: Manager Analytics $108648.91-$162973.36 - Incentive: Not Applicable Equal Opportunity Employer It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by applicable local, state, or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state, or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Role Description Are you seeking a rewarding and diverse Remote Health Information Manager/Clinical Coder role in a leading regional hospital? Join the HIU at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive. Latrobe Regional Health is looking for a Remote Health Information Manager/Clinical Coder to join our growing team on a casual basis. The Health Information Manager / Clinical Coder is responsible for delivering accurate, comprehensive and timely clinical coding across LRH. Working remotely within the Health Information Unit, the role contributes to high-quality patient care by ensuring coded data is reliable and compliant with national standards. Using electronic medical records, the position applies advanced coding knowledge and Activity Based Funding principles to support accurate data capture, reporting and funding outcomes, while maintaining coding quality benchmarks and contributing to an efficient health information service. The role of the Clinical Applications Manager is to: - Accurately code inpatient episodes of care using ICD-10-AM classifications, ensuring compliance with Clinical Coding Standards and organisational requirements. - Maintain high coding accuracy targets, including a minimum of 80% code allocation accuracy and 90% DRG accuracy rate. - Identify documentation gaps and prepare clinical enquiries to improve data quality and coding accuracy. - Apply knowledge of Activity Based Funding and its impact on coding, DRG allocation and WIES funding outcomes. - Utilise coding software (e.g. 3M Codefinder) and electronic medical record systems to assign codes efficiently. - Manage workload effectively to meet coding deadlines, review audit outcomes and ensure compliance with remote coding protocols. Qualifications - Completion of a recognised Clinical Coding course (HIMAA or equivalent) and advanced knowledge of medical terminology. - At least three years’ experience coding across a broad casemix using ICD-10-AM classification. - Strong understanding of Activity Based Funding, DRG allocation and the impact of coding on healthcare funding. - Excellent organisational, time-management and computer skills, with the ability to meet deadlines and throughput targets. - High level of accuracy, attention to detail and commitment to maintaining confidentiality and data integrity. Benefits - Salary packaging up to $9,000 per annum. - Meals/Entertainment benefit up to $2,650 per annum. - Encouragement for professional development and ongoing education. - A range of social club activities, discounts and diverse workplace activities. - Free access to our Staff Wellbeing Centre offering health education and wellbeing. - Access to discounted gym membership and fitness services through Fitness Passport Services. Company Description Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer. - LRH cares for a population of about 300,000 and is the regional provider of specialist services. - Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. - LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. - Medical and radiation oncology are offered by the Gippsland Cancer Care Centre. - Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.