• Lead and mentor a team of Resident Engineers dedicated to managing platforms for our top-tier customers. • Act as the primary point of contact post-implementation, taking a critical role in issue management to expedite customer resolutions and ensure satisfaction. • Foster a trusted advisor relationship with customer partners and executive sponsors, driving product adoption and ensuring the solution delivers full business value. • Serve as an escalation point for customer concerns and provide strategic guidance to internal teams in handling escalations. • Collaborate with Customer Experience Leadership to align account activities with the customer's business case and strategy. • Prepare and educate customers on new features and releases. • Ensure the successful adoption of Armis playbooks and processes by Resident Engineers. • Provide monthly KPIs relating to Resident Engineer Program. • Identify Resident Engineer renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. • Be the voice of the customer, collecting feedback to drive continuous improvement across all areas, including product development. • Collaborate closely with the sales team to effectively sell and position Success Services.

• Own and drive the technical vision and architecture of Kraken’s Pro mobile application • Build and maintain high-performance mobile applications using React Native and TypeScript • Lead initiatives to improve app performance, reliability, and scalability (e.g. startup time, responsiveness, resource efficiency) • Act as a technical leader across multiple teams, ensuring consistency and quality across a shared codebase • Partner with Product, Design, and Backend teams to deliver impactful, user-facing features • Take the lead during critical production issues, diagnosing problems and driving solutions • Define and evolve engineering standards, best practices, and tooling for mobile development • Mentor engineers and elevate the overall technical capability of the team • Stay close to the code while operating at a strategic, platform level

• Ajudar o time de desenvolvimento nas necessidades do dia como validação de testes, automatização de tarefas, ajuda com deploy e claro codar nervosamente.

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle. • Hackathons & Prototyping: Think out of the box, have a „can-do“ attitude and don’t shy away from complex problems. Leverage cutting edge AI technologies to rapidly build creative prototypes in customer hackathons solving business critical problems. • Agentic Process Transformation: Support our customers in achieving real ROI out of AI deployments at scale enabling a fundamental shift in business operations from traditional, rule-based automation to the use of autonomous AI agents empowered by our Celonis Process Intelligence Platform. • Proof projects: End-to-end execution of business-critical Proof-of-Value projects, incl. architecture and deliver secure, scalable LLM/agent systems with RAG, tools, and guardrails; integrating with enterprise data, identity, and compliance frameworks. • Ensure Successful Project Outcome: Value Engineers stay involved with projects until agreed value & adoption thresholds are reached. • Specialize in Domains or Industries: To scale knowledge across the organization Value Engineers specialize in domains (e.g. supply chain) and industries.