WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Senior Market Manager - Workplace Ops At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization wheredevelopment matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're constantly transforming our workplace to enable our employees to work the way they work best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community-we're a well-oiled machine! That's why our team is looking to add a Senior Market Manager in Workplace Operations. As a Senior Market Manager in Workplace Ops, you'll manage the day-to-day relationships with our internal customers and lines of business, and engage with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. You will also help partner on the execution of security strategies that will improve operational effectiveness and ensure the safety of Capital One employees and customers within the community. The ideal candidate should: - Lead teams and across levels through strategic and compelling storytelling that drives action/outcomes - Prioritize the customer experience by getting first hand customer information and considering perspectives to solve immediate needs - Guide, motivate and inspire others to think differently and deliver results through fact-based recommendations and building consensus - Quickly establish themselves as a subject matter expert and offer their skills to assist others - Incorporate prior experience, data, the expertise of others, requirements and good judgment when making decisions - Model and promote values, shape team culture and celebrate value-driven behavior - Understand when to change processes in order to innovate and collaborate to ensure solution feasibility - Drive results by making adjustments to overcome obstacles, holding others accountable, setting milestones and ensuring efforts are aligned to business priorities - Remove obstacles for team, bring visibility to team impact, and build a spirit of camaraderie - Set team tone and culture, prioritizing empowerment and psychological safety; and consider expertise from broader team to delegate and create leverage Key Responsibilities: Operational Excellence - Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing, AV and print/mail services - Measure and report on vendor performance according to service provider scope of work and KPIs - Own and drive solutions that optimize facility utilization - Promote operational excellence in customer service and a seamless user experience across providers - Enable service providers to innovate and deliver transformational results - Maintain landlord relationships and engage with landlords facilities team as required Strategy & Relationship Management - Partner with internal Capital One stakeholders such as Finance, HR, Risk, Legal, IT, Supplier Management and other lines of business - Serve as the trusted real estate expert and partner for cross-functional teams at all levels, internally and externally - Deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices - Foster a positive work environment through engagement and team building activities Project Oversight - Contribute to the development of the annual CapEx and Opex budgets - Partner with other GWS teams to create solutions and/or solve problems in a proactive manner - Recommend opportunities for cost savings but more importantly, efficiency improvements that increase employee productivity Risk Mitigation - Mitigate risks by partnering closely with real estate service provider and internal Capital One Risk teams, as to ensure we are well managed at all times - Manage safety and security issues stemming from incident reports - Partner with business continuity teams to ensure all facilities are prepared before and after an emergency situation Basic Qualifications: - Bachelor's Degree - At least 10 years of experience in Facilities Management or Relationship Management - At least 5 years of experience managing facilities for multiple locations Preferred Qualifications: - At least 6 years of experience in Project Management, People Management or Supplier Management - At least 5 years of experience in Workplace Strategy or Strategic Real Estate Planning - At least 5 years of experience with G Suite tools At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.

• As a consultant you bring your hands‑on expertise directly into projects and consistently impress the team and clients. • As a DevOps expert, you know your stuff and passionately accompany the entire development lifecycle for our clients. • You are passionate about automation and automate build, test and deploy processes without delay. • You master Infrastructure-as-Code (IaC) tools to automate infrastructure management almost effortlessly. • You keep a vigilant eye on clients’ on‑premises or cloud infrastructure and continuously optimize it. • You take care of alerting, monitoring and tracing with dedication to ensure seamless operation. • Your teamwork is particularly in demand with developers and testers in agile, cross‑functional teams working with Scrum or Kanban. • Your proactive and independent working style ensures smooth operation of the applications you help deliver. • You confidently and skillfully represent the operations perspective to development teams, product owners and other stakeholders, making a real difference.

Role Description We are looking for a Site Reliability Engineer to play an important role in building, maintaining, and evolving the software, infrastructure, and technologies that drive our products and services. Some of the role’s responsibilities may include and are not limited to: - Participate in the design, implementation, and maintenance of servers while always keeping an eye on security. - Provide installation/configuration, operation, and maintenance of systems’ server-side software and related infrastructure, including monitoring and observability tools such as Amazon CloudWatch, AWS X-Ray, and AWS CloudTrail to ensure system performance and reliability. - Perform daily system monitoring, server resources, systems, and key processes. - Resolve day-to-day operational issues, ensuring effective and timely resolution. This will include desktop support for our users. - Ensure the stability and security of operational systems, as well as maintain the integrity of the data they contain. - Work with cutting-edge tools and systems to provide services. Qualifications - Knowledge of Ubuntu server (Linux servers in general) and Bash scripting. - Knowledge of SSH, Rsync, Bacula is helpful. - Broad understanding of tools and technologies, including specific tools such as Git for source control, Gitlab for continuous integration, Terraform or Ansible for infrastructure automation, Docker, and Kubernetes for container orchestration, and cloud platforms such as AWS and Azure. - Strong Linux system architecture experience. - Should be familiar with providing desktop support including web applications, familiarity with Mac OS, Windows, and Ubuntu; antivirus software; computer hardware; troubleshooting; etc. - Familiarity with server administration duties such as back-up validation, server security patching, parse logs, and calling out suspect IPs. - Experience working with and implementing different security practices and protocols (particularly spotting and mitigating hacking attempts). - Self-directed and dependable. - Problem solver (find the simplest solution to a problem). - User-centric (loves to help users and others) with a passion for living life in a way that leaves a positive mark daily on your coworkers, clients, and community. - Strong communication skills (in both technical and non-technical subjects). - Basic understanding of security concepts is required to secure servers or applications, along with experience in incident response. - A strong understanding of automation testing and the importance of testing. - Strong understanding of networking concepts. - Must be flexible and capable of handling many different tasks. - Strong desire for collaboration and teamwork. Company Description SweetRush has been operating since 2001 and continues to grow. Our IT Department has been run by our amazing IT Director, and now we need a self-motivated person to join this small but critically important team. Our IT team ensures the stability, integrity, and efficiency of our operations and IT infrastructure. SweetRush is an Equal Opportunity Employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Call to Action Submit Your Resume! Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you! Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

• Standardise deployments into repeatable one button workflows across multiple environments • Support developers by improving SDLC paths, environments, CI/CD pipelines, templates and local development tooling • Build and maintain Infrastructure as Code using Terraform on AWS • Manage SDLC toolchains including GitHub, CI/CD, artifact registries, scanning tools and deployment orchestrators • Work with GitHub Actions, Jenkins, Harbor, Nexus, SonarQube, Trivy, ArgoCD and Helm where applicable • Shape networking and service mesh patterns including VPCs, connectivity for air gapped systems and Istio • Embed security from the beginning, including secrets management, RBAC, hardening and compliance automation • Build useful observability focused on reliability, performance and business impact • Partner with engineering teams to define release strategies such as Helm based deployments, ArgoCD, canary and blue green releases • Support system design decisions, document trade offs and improve platform standards