Role Description We are looking for a Site Reliability Engineer to play an important role in building, maintaining, and evolving the software, infrastructure, and technologies that drive our products and services. Some of the role’s responsibilities may include and are not limited to: - Participate in the design, implementation, and maintenance of servers while always keeping an eye on security. - Provide installation/configuration, operation, and maintenance of systems’ server-side software and related infrastructure, including monitoring and observability tools such as Amazon CloudWatch, AWS X-Ray, and AWS CloudTrail to ensure system performance and reliability. - Perform daily system monitoring, server resources, systems, and key processes. - Resolve day-to-day operational issues, ensuring effective and timely resolution. This will include desktop support for our users. - Ensure the stability and security of operational systems, as well as maintain the integrity of the data they contain. - Work with cutting-edge tools and systems to provide services. Qualifications - Knowledge of Ubuntu server (Linux servers in general) and Bash scripting. - Knowledge of SSH, Rsync, Bacula is helpful. - Broad understanding of tools and technologies, including specific tools such as Git for source control, Gitlab for continuous integration, Terraform or Ansible for infrastructure automation, Docker, and Kubernetes for container orchestration, and cloud platforms such as AWS and Azure. - Strong Linux system architecture experience. - Should be familiar with providing desktop support including web applications, familiarity with Mac OS, Windows, and Ubuntu; antivirus software; computer hardware; troubleshooting; etc. - Familiarity with server administration duties such as back-up validation, server security patching, parse logs, and calling out suspect IPs. - Experience working with and implementing different security practices and protocols (particularly spotting and mitigating hacking attempts). - Self-directed and dependable. - Problem solver (find the simplest solution to a problem). - User-centric (loves to help users and others) with a passion for living life in a way that leaves a positive mark daily on your coworkers, clients, and community. - Strong communication skills (in both technical and non-technical subjects). - Basic understanding of security concepts is required to secure servers or applications, along with experience in incident response. - A strong understanding of automation testing and the importance of testing. - Strong understanding of networking concepts. - Must be flexible and capable of handling many different tasks. - Strong desire for collaboration and teamwork. Company Description SweetRush has been operating since 2001 and continues to grow. Our IT Department has been run by our amazing IT Director, and now we need a self-motivated person to join this small but critically important team. Our IT team ensures the stability, integrity, and efficiency of our operations and IT infrastructure. SweetRush is an Equal Opportunity Employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Call to Action Submit Your Resume! Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you! Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

• Standardise deployments into repeatable one button workflows across multiple environments • Support developers by improving SDLC paths, environments, CI/CD pipelines, templates and local development tooling • Build and maintain Infrastructure as Code using Terraform on AWS • Manage SDLC toolchains including GitHub, CI/CD, artifact registries, scanning tools and deployment orchestrators • Work with GitHub Actions, Jenkins, Harbor, Nexus, SonarQube, Trivy, ArgoCD and Helm where applicable • Shape networking and service mesh patterns including VPCs, connectivity for air gapped systems and Istio • Embed security from the beginning, including secrets management, RBAC, hardening and compliance automation • Build useful observability focused on reliability, performance and business impact • Partner with engineering teams to define release strategies such as Helm based deployments, ArgoCD, canary and blue green releases • Support system design decisions, document trade offs and improve platform standards

$175,000 - $220,000 / year + Bonus Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. The Director, Site Reliability Engineering (SRE) will lead reliability, performance, and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs, incident response, automation, and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development, Architecture, Cloud Operations, Information Security, and other SRE leaders to ensure operational excellence. This role is responsible for bridging the gap between development and operations by applying a software engineering mindset to system administration. You will own the lifecycle of services - from inception and design, through deployment, operation, and refinement. Key Responsibilities• Product Reliability Leadership o Define and enforce SLIs/SLOs for a subset of Vertafore flagship products. o Drive observability strategy across application and infrastructure layers.• Release Engineering & Toil Reduction o Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly. o Monitor and cap "Toil" (manual, repetitive operational work) at 50% using Automation and AI tools, ensuring the team spends the remaining time on project work that scales the system.• Error Budget Management o Manage "Error Budgets" to balance the velocity of feature releases with the stability of the platform, ensuring clear consequences when budgets are exhausted.• Incident Management o Define and participate in 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.• Cross-Functional Collaboration o Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5). o Align reliability goals with product roadmaps and customer SLAs.• Team Leadership o Manage a group of Managers and Engineers, mentor teams on automation, observability, and reliability best practices. Qualifications• Bachelor's degree in Computer Science, Information Systems, or related field.• 15+ years in Software Engineering, SRE, DevOps, or reliability roles; 8+ years in leadership.• Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.• Expertise in CI/CD, observability, and incident response.• Strong AWS knowledge and experience with container orchestration.• Proven ability to lead reliability programs across multiple SaaS products.• Experience architecting applications or infrastructure for high-growth cloud platforms.• Experience in B2B SaaS environments involving large-scale distributed systems.• Proven leadership communicating and influencing at team, peer, and leadership levels.• Demonstrated experience driving operational excellence through metrics and KPIs.• (Preferred) Background supporting financial services, healthcare, or regulated industries. THE VERTAFORE STORY Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers. The Vertafore Way Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team, showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It, Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Vertafore is a drug free workplace and conducts preemployment drug and background screenings . The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us. Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities. Why Vertafore is the place for you: *Canada Only - The opportunity to work in a space where modern technology meets a stable and vital industry - Medical, vision & dental plans - Life, AD&D - Short Term and Long Term Disability - Pension Plan & Employer Match - Maternity, Paternity and Parental Leave - Employee and Family Assistance Program (EFAP) - Education Assistance - Additional programs - Employee Referral and Internal Recognition Why Vertafore is the place for you: *US Only - The opportunity to work in a space where modern technology meets a stable and vital industry - We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment. - Medical, vision & dental plans - PPO & high-deductible options - Health Savings Account & Flexible Spending Accounts Options: - Health Care FSA - Dental & Vision FSA - Dependent Care FSA - Commuter FSA - Life, AD&D (Basic & Supplemental), and Disability - 401(k) Retirement Savings Plain & Employer Match - Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance - Parental Leave & Adoption Assistance - Employee Assistance Program (EAP) - Education & Legal Assistance - Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness - Commuter Benefits (Denver) The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com Just a note, this contact information is for accommodation requests only.

$110,000 - $145,000 / year + Bonus Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. We are seeking a Senior Site Reliability Engineer to own the reliability, scalability, performance, and operational integrity of critical production services. This role is accountable for the full-service lifecycle, from design and deployment readiness through production operations, incident response, and continuous improvement. Reliability is a core engineering responsibility, requiring strong software engineering skills and autonomous operation across AWS, hybrid data centers, and customer-hosted environments. Roles and Responsibilities: - Own production services end to end. Accountable for reliability, availability, scalability, performance, and operational health. - Define and manage SLIs and SLOs, using error budgets to guide delivery decisions. - Influence of service and system design to improve fault tolerance, observability and operational sustainability. - Debug complex production issues across application code, services and infrastructure using software engineering practices. - Perform root cause analysis using logs, metrics, traces, and code-level investigation. - Build automation and self-healing mechanisms to prevent repeat failures. - Execute production changes (patching, certificate management, software releases) with safety, automation, and observability. - Design and operate production observability aligned to service health and customer impact. - Lead and participate in incident response, for high-severity events. - Collaborate with engineering, product, architecture, and operations teams. - Operate with autonomy and sound judgment in reliability decisions. Qualifications & Requirements - 8+ years of hands-on Site Reliability Engineering or reliability-focused engineering experience with end-to-end service ownership. - Proven operation at a senior engineering scope with accountability for reliability outcomes. - Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies. - Practical experience applying SRE principles (SLIs, SLOs, error budgets). - Hands-on experience with AWS, Kubernetes, CI/CD, infrastructure as code and hybrid environments. - Strong knowledge of Linux and Windows systems, application platforms and relational databases. - Bachelor's or master's degree in computer science or equivalent experience. - Participation in an on-call rotation; flexible hours as required. Knowledge, Skills, and Abilities:• A fast learner.• A problem solver.• Ability to document procedures.• Able to meet deadlines.• Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.• Able to comply with processes and procedures.• Able to maintain professional composure in any situations.• Flexible in working extended hours on occasions or as required.• Exposure in the insurance industry is desired but not mandatory.• Driven to improve, personally and professionally• Operate best in a fast-paced, flexible work environment with ability to work in a team. Additional Requirements and Details: • High speed internet to accommodate working from home needs.• Occasional travel to our office location is required.• Occasional lifting and/or moving up to 10 pounds.• Frequent repetitive hand and arm movements required to operate a computer.• Specific vision abilities required by this job include close vision (working on a computer, etc.).• Frequent sitting and/or standing. THE VERTAFORE STORY Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers. The Vertafore Way Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team, showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It, Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions! Vertafore is a drug free workplace and conducts preemployment drug and background screenings . The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us. Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities. Why Vertafore is the place for you: *Canada Only - The opportunity to work in a space where modern technology meets a stable and vital industry - Medical, vision & dental plans - Life, AD&D - Short Term and Long Term Disability - Pension Plan & Employer Match - Maternity, Paternity and Parental Leave - Employee and Family Assistance Program (EFAP) - Education Assistance - Additional programs - Employee Referral and Internal Recognition Why Vertafore is the place for you: *US Only - The opportunity to work in a space where modern technology meets a stable and vital industry - We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment. - Medical, vision & dental plans - PPO & high-deductible options - Health Savings Account & Flexible Spending Accounts Options: - Health Care FSA - Dental & Vision FSA - Dependent Care FSA - Commuter FSA - Life, AD&D (Basic & Supplemental), and Disability - 401(k) Retirement Savings Plain & Employer Match - Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance - Parental Leave & Adoption Assistance - Employee Assistance Program (EAP) - Education & Legal Assistance - Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness - Commuter Benefits (Denver) The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com Just a note, this contact information is for accommodation requests only.