Role Description We are seeking an experienced Atlassian Jira Engineer to design, implement, and evolve Jira solutions that support Scaled Agile Framework (SAFe®) practices across a complex, enterprise organisation. This role requires deep expertise in Jira configuration, customisation, and extension, combined with a strong knowledge of SAFe portfolio, program, and team-level constructs. The Jira Engineer will work closely with Agile Coaches, Product Management, Engineering, and Portfolio stakeholders to ensure Jira is an effective, scalable platform that enables transparency, flow, governance, and continuous improvement. Jira Platform Engineering & Configuration - Design and implement enterprise-grade Jira configurations aligned to SAFe® Constructs (Portfolio Epics, Features, Stories, Planning Increments, etc.). - Configure and maintain issue hierarchies, workflows, screens, fields, permissions, and schemes to support scaled agile delivery. - Build and maintain Jira projects and templates that enable consistency while allowing team-level flexibility. - Ensure Jira configurations support governance, auditability, and reporting requirements without over-burdening delivery teams. SAFe® Enablement - Translate SAFe® concepts (Lean Portfolio Management, ARTs, PIs, value streams) into practical Jira implementations. - Support PI Planning, execution, and tracking through Jira and related Atlassian tools. - Partner with Agile Coaches, Release Train Engineers, and Product leadership to continuously refine Jira usage in line with evolving SAFe® maturity. - Enable flow metrics, dependency management, and cross-team visibility using Jira data. Customization & Development - Develop custom Jira solutions using: - Jira Automation - ScriptRunner (Groovy) - Forge and/or Connect apps - REST APIs and webhooks - Build custom fields, listeners, automation rules, and integrations to support enterprise workflows. - Design scalable solutions that avoid performance degradation and minimise technical debt. Integrations & Toolchain - Integrate Jira with other enterprise tools (e.g., CI/CD pipelines, source control, service management, portfolio tools, reporting platforms). - Maintain data integrity across integrated systems and ensure reliable bi-directional data flows. - Collaborate with platform and engineering teams on secure and compliant integrations. Reporting & Insights - Design and maintain dashboards and reports for teams, programs, and portfolios. - Enable metrics aligned to SAFe® and flow-based measurement (e.g., predictability, throughput, WIP). - Support leadership and governance reporting through trusted Jira data. Operational Excellence & Support - Act as a subject matter expert for Jira within the organisation. - Troubleshoot complex Jira issues and provide advanced support to users and admins. - Document standards, patterns, and best practices for Jira usage and configuration. - Contribute to platform governance and continuous improvement initiatives. Qualifications - Agile & SAFe® Experience - Jira Automation - Advanced Roadmaps (or equivalent) - Proven experience developing custom Jira solutions using: - ScriptRunner (Groovy) - Jira REST APIs - Experience integrating Jira with enterprise systems and DevOps toolchains. - Strong stakeholder engagement and communication skills. - Ability to balance standardisation with flexibility in a scaled environment. - Analytical mindset with a focus on continuous improvement. - Comfortable working in complex, regulated, or matrixed organisations. - Extensive hands-on experience administering and engineering Atlassian Jira (Cloud and Data Center) in large organisations. - Workflow design and optimization - Custom fields and schemes - Portfolio, Solution, ART and Team-level metrics - Ability to translate agile theory into practical, usable Jira configurations Benefits - Generous holiday (PTO) allowance with flexible working hours. - MacBooks provided to all employees. - Support for fully remote workers to set up home offices. - Exceptional Time Away Policy including: - 26 weeks of fully paid leave for birthing parents. - 13 weeks for non-birthing parents. - Extended leave for adoption, IVF, surrogacy, and women's health needs. - Remote-first way of working that fits around your life.

• Develop and implement custom credit scorecards • Improve willingness-to-pay and affordability assessment models • Review and optimize debit check and income verification processes • Build segmentation strategies for different customer risk profiles • Create risk-based pricing and approval frameworks • Establish portfolio monitoring and early warning systems • Design end-to-end credit risk management frameworks • Establish lending policies, procedures, and governance controls • Create operational risk and collections management processes • Define credit approval authorities and escalation procedures • Implement portfolio performance reporting and KPI dashboards • Improve arrears management and collections strategies • Assist in building a healthy, scalable loan book • Improve portfolio profitability and risk-adjusted returns • Optimize underwriting and collections strategies • Support portfolio growth while managing default risk • Advise on provisioning, write-off, and recovery strategies • Define roles, responsibilities, and operating models • Mentor internal staff and leadership teams • Introduce best practices in credit operations and risk management • Support recruitment and capability development where necessary

Change Management Lead Work LocationRemote Job Description: Change Management Lead Job Level: W2T Consultant Job Location: Operating GroupChicago Work LocationRemote Job Code6788 Change Management Lead Job Level: W2T Consultant Job Location: Hybrid/Travel-Non-Local Candidate Travel Expectations: Up to 25% on average Job Classification: Temporary (W2T) Join Centric Consulting – A Culture You’ll Love At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  We’re looking for a seasoned Organizational Change Management leader to guide an integrated change strategy across multiple concurrent transformation workstreams. This role blends program‑level alignment with hands‑on execution for a major workflow modernization initiative. In this role, you will: - Drive program‑wide OCM alignment across multiple technology and process initiatives - Define and govern the integrated OCM strategy, success metrics, and risk approach - Coordinate communications across workstreams to ensure a cohesive end‑user experience - Conduct stakeholder, impact, and change saturation assessments - Build and execute the OCM, communications, and engagement plan - Lead tactical OCM delivery, including comms, training coordination, and enablement - Stand up and manage a change champion network - Monitor program‑level OCM activities to reduce change fatigue and maintain alignment Who You Are: - 10+ years of OCM experience supporting large, complex programs - Strong stakeholder management and executive‑level communication skills - Experience developing integrated OCM strategies and end‑user readiness plans - Familiarity with Maximo is a plus Total Rewards:  We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance - Remote and Hybrid Work - Time Off When You Need It - Benefits That Flex - Professional Development While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success. Who We Are: Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences. Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.  What Makes Centric a Great Place to Work? We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process. #LI-Hybrid

• Provide high-quality travel support via phone, email, and chat • Manage hotel, flight, rail, and car rental bookings accurately and efficiently • Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management • Support customers with self-service functionality across digital platforms and mobile applications • Ensure compliance with travel policies, operational procedures, and global travel regulations • Work closely with internal teams to resolve travel-related issues and improve customer experience • Maintain strong knowledge of suppliers, destinations, booking systems, and travel industry processes • Participate in internal training sessions, supplier updates, and operational meetings • Provide operational feedback to improve processes and customer satisfaction • Maintain SLA targets, quality standards, and operational KPIs within a dynamic support environment