Requisition Number: 2361870 At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. As a part of the care management team, the Care Coordinator will be the primary care manager for a panel of members with chronic and complex health care needs. This position will provide support to the broader team with clinical and non-clinical activities to support a person-centered approach to care coordination. Care coordination activities will focus on supporting member's medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. This is a fast-paced working environment that requires the ability to multitask with attention to detail and excellent organizational skills. If you are located in Boundary, Bonner, Kootenai, Benewah, Shoshone County, ID or Surrounding areas, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Serve as the primary care manager for dual eligible members - Engage people face-to-face and/or telephonically to complete a comprehensive needs assessment or wellness assessment (as appropriate), including assessment of medical, behavioral, functional, cultural, and social drivers of health (SDoH) Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting them where they are in their health journey - Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community (when appropriate - Assist members with obtaining necessary HCBS supports and services - Provide referral and linkage as appropriate and accepted by the individual being served (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.) - Support proactive discharge planning and manage/coordinate care transition following ER visit, inpatient or Skilled Nursing Facility - Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health - Advocate for people and families, as needed, to ensure that the member's needs and choices are fully represented and supported by the health care team - Support Provider and Facility nonclinical questions (credentialing, claims, etc.) connecting them to the correct Health Plan and/or UHC resources You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Current and unrestricted Idaho license in one of the below: - RN - LCSW, LMSW, LSW, LCPC, LPC, LMFT, LAMFT - 1+ years of experience working with people that have Medicaid / Medicare or who have significant social drivers of health (SDoH) needs - 1+ years of experience with MS Office, including Word, Excel, and Outlook - Driver's license, access to reliable transportation and the ability to travel within assigned territory to meet with members and providers up to 50% of time depending on member and business needs - Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) - Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Preferred Qualifications: - Two-year degree and 2+ years of experience, preferably as a Healthcare Paraprofessional - CCM certification - Experience working with an electronic health records (EHR) system for documentation - Demonstrated experience / additional training or certifications in care in rural settings homelessness, food insecurity, behavioral health, co-occurring conditions, IDD, Person Centered Care, Motivational Interviewing, Stages of Change, Trauma-Informed Care - Experience supporting individuals with complex and chronic conditions including those residing in a nursing facility or that meet nursing facility level of care within the community - Demonstrated background in Managed Care - Experience working in team-based care - Bilingual in Spanish or other language specific to market populations - Reside in Idaho *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Deliver high-impact AI engagements • Lead hands-on delivery for GenAI implementation engagements, funded implementation projects, technical proof-of-value engagements, and other customer-facing AI initiatives. • Translate customer goals into practical architectures, implementation plans, and measurable technical outcomes. • Build, configure, and validate AWS-native AI and data solutions, with emphasis on production-ready architectures and services. • Own technical execution from discovery through delivery, including design reviews, workshops, implementation support, and executive-ready readouts. • Step into complex customer situations where technical depth, speed, and credibility are required. • Drive outcomes across the four FE growth pillars • Support product adoption by helping customers implement and integrate DoiT products as part of AI engagements and broader cloud initiatives. • Contribute to new logo acquisition by using technical consulting, implementation engagements, and proof-of-value work to help open and progress new opportunities. • Expand the install base by helping existing customers adopt advanced features, launch new workloads, and move to higher-value product and service motions. • Strengthen partner leadership by collaborating with AWS partner teams, supporting funded programs, and helping DoiT show up as a strategic technical partner in AI-related motions. • Turn field work into repeatable plays • Identify patterns, reusable assets, and “gravel road” solutions that should become standard delivery approaches, playbooks, or product feedback. • Help move successful one-off customer work into repeatable solution packages, templates, and standardized offerings for the broader team. • Contribute to standardization of engagement sizing, delivery approach, and technical assets to improve team efficiency over time. • Work cross-functionally to close and deliver • Partner closely with Solution Engineers, Account Managers, Customer Success Managers, Engagement Managers, and partner teams to scope and execute the right work at the right time. • Provide technical leadership during discovery, planning, handoff, and delivery. • Help ensure customer engagements are well-scoped, well-documented, and tied to clear success criteria. • Operate with discipline • Maintain clear visibility into active work, risks, dependencies, and next steps. • Use the team’s operating systems and workflows to keep customer engagement data current and measurable. • Contribute to adoption playbooks, funding workflows, Jira hygiene, and the management cadence needed to scale the Field Engineering model.

• Deliver high-impact AI engagements • Lead hands-on delivery for GenAI implementation engagements, funded implementation projects, technical proof-of-value engagements, and other customer-facing AI initiatives. • Translate customer goals into practical architectures, implementation plans, and measurable technical outcomes. • Build, configure, and validate AWS-native AI and data solutions, with emphasis on production-ready architectures and services. • Own technical execution from discovery through delivery, including design reviews, workshops, implementation support, and executive-ready readouts. • Step into complex customer situations where technical depth, speed, and credibility are required. • Drive outcomes across the four FE growth pillars • Support product adoption by helping customers implement and integrate DoiT products as part of AI engagements and broader cloud initiatives. • Contribute to new logo acquisition by using technical consulting, implementation engagements, and proof-of-value work to help open and progress new opportunities. • Expand the install base by helping existing customers adopt advanced features, launch new workloads, and move to higher-value product and service motions. • Strengthen partner leadership by collaborating with AWS partner teams, supporting funded programs, and helping DoiT show up as a strategic technical partner in AI-related motions. • Turn field work into repeatable plays • Identify patterns, reusable assets, and “gravel road” solutions that should become standard delivery approaches, playbooks, or product feedback. • Help move successful one-off customer work into repeatable solution packages, templates, and standardized offerings for the broader team. • Contribute to standardization of engagement sizing, delivery approach, and technical assets to improve team efficiency over time. • Work cross-functionally to close and deliver • Partner closely with Solution Engineers, Account Managers, Customer Success Managers, Engagement Managers, and partner teams to scope and execute the right work at the right time. • Provide technical leadership during discovery, planning, handoff, and delivery. • Help ensure customer engagements are well-scoped, well-documented, and tied to clear success criteria. • Operate with discipline • Maintain clear visibility into active work, risks, dependencies, and next steps. • Use the team’s operating systems and workflows to keep customer engagement data current and measurable. • Contribute to adoption playbooks, funding workflows, Jira hygiene, and the management cadence needed to scale the Field Engineering model.

• Deliver high-impact AI engagements • Lead hands-on delivery for GenAI implementation engagements, funded implementation projects, technical proof-of-value engagements, and other customer-facing AI initiatives. • Translate customer goals into practical architectures, implementation plans, and measurable technical outcomes. • Build, configure, and validate AWS-native AI and data solutions, with emphasis on production-ready architectures and services. • Own technical execution from discovery through delivery, including design reviews, workshops, implementation support, and executive-ready readouts. • Step into complex customer situations where technical depth, speed, and credibility are required. • Drive outcomes across the four FE growth pillars • Support product adoption by helping customers implement and integrate DoiT products as part of AI engagements and broader cloud initiatives. • Contribute to new logo acquisition by using technical consulting, implementation engagements, and proof-of-value work to help open and progress new opportunities. • Expand the install base by helping existing customers adopt advanced features, launch new workloads, and move to higher-value product and service motions. • Strengthen partner leadership by collaborating with AWS partner teams, supporting funded programs, and helping DoiT show up as a strategic technical partner in AI-related motions. • Turn field work into repeatable plays • Identify patterns, reusable assets, and “gravel road” solutions that should become standard delivery approaches, playbooks, or product feedback. • Help move successful one-off customer work into repeatable solution packages, templates, and standardized offerings for the broader team. • Contribute to standardization of engagement sizing, delivery approach, and technical assets to improve team efficiency over time. • Work cross-functionally to close and deliver • Partner closely with Solution Engineers, Account Managers, Customer Success Managers, Engagement Managers, and partner teams to scope and execute the right work at the right time. • Provide technical leadership during discovery, planning, handoff, and delivery. • Help ensure customer engagements are well-scoped, well-documented, and tied to clear success criteria. • Operate with discipline • Maintain clear visibility into active work, risks, dependencies, and next steps. • Use the team’s operating systems and workflows to keep customer engagement data current and measurable. • Contribute to adoption playbooks, funding workflows, Jira hygiene, and the management cadence needed to scale the Field Engineering model.