About the role Lansweeper is on a high-growth journey and we're looking for an FP&A Expert to be the financial brain behind our go-to-market engine. You'll sit at the intersection of Finance, Sales and Operations - owning GTM financial planning, SaaS metrics, revenue recognition and commercial deal support. This is a high-impact, high-visibility role where you'll be a genuine business partner to our Sales and RevOps teams, not a gatekeeper. If you're energised by fast-moving environments, love turning complex deal economics into clear decisions, and want your work to directly influence how Lansweeper scales - this role is for you. Key Responsibilities GTM Financial Planning & Forecasting - Own the GTM budget and rolling forecasts across new ARR, expansion, churn and contraction - and drive weekly/monthly forecast cadences with Sales leadership - Monitor SaaS metrics: ARR cohort bridges, NRR waterfalls, segment-level P&Ls and leading indicators such as pipeline velocity and win rates - Support investor relations and board-pack revenue section with accurate, audit-ready SaaS metric disclosure Revenue Recognition & Commercial Deal Support - Act as deal desk finance partner for enterprise accounts: review non-standard contract terms, pricing scenarios and commercial structures before signature - Apply the IFRS 15 five-step model to all contract types: SaaS subscriptions, multi-element arrangements, ISV and hybrid deals - Partner with Legal and Sales on contract language; maintain deferred revenue schedules and lead the rev rec workstream for external audit Pricing, Packaging & Systems - Support financial modelling for pricing changes (per-seat, usage-based, tiered, hybrid); analyse ASP trends, price elasticity and win/loss data to inform packaging decisions - Provide rapid deal economics modelling for enterprise and strategic accounts: margin analysis, discount structuring, payment terms - Work across Salesforce, NetSuite and connected systems to ensure data integrity, reporting quality and order-to-cash process efficiency What you bring to the table: - 5-10 years of experience in FP&A or business controlling, with direct exposure to a sales or GTM environment - Strong GTM financial planning skills and solid understanding of SaaS metrics (ARR, NRR, GRR, CAC, LTV, churn) - Experience with pricing models, deal economics and revenue recognition - Comfortable working with Salesforce (or equivalent CRM) and an ERP such as NetSuite - Agile mindset - able to build and improve processes in a fast-paced, data-immature environment - Based in Belgium, the Netherlands or the UK, with willingness to come into the office regularly - Fluent English #BI-Hybrid

• Engage in a 14-minute AI-moderated video conversation. • Discuss your professional experiences in financial strategy. • Provide feedback on client wealth management approaches. • Share insights on helping clients achieve long-term financial goals.

• Own travel and lodging logistics, including hotel sourcing, booking links, room blocks, and tracker maintenance • Lead check-in logistics planning and execution, including contracts, room setup, supplies readiness, and run-of-show coordination • Own badge and vest pipeline, including data collection, print coordination, shipment tracking, and issue resolution • Build and manage ATE communications, ensuring version control and accuracy across all distributions • Execute and improve compliance and onboarding follow-ups; manage and escalate risks proactively • Maintain and audit core trackers; provide structured weekly reporting and insights • Own the ATE database and ensure data integrity and completeness • Identify and implement process improvements leveraging AI and automation tools

Role Description We’re looking for an experienced and motivated Assistance Team Leader to support the delivery of high‑quality, 24/7 assistance services. This role is key to ensuring exceptional customer outcomes, strong team performance, and full compliance with company procedures and service standards. Leading by example, you’ll balance hands‑on case management with day‑to‑day leadership responsibilities, coaching and supporting a team of Assistance Case Managers while working closely with the wider management team to continuously improve service delivery. Key Responsibilities - Service Delivery & Performance - Take overall responsibility for service delivery within the 24/7 Assistance team. - Monitor call performance, productivity, inbox management, and service levels, escalating issues where required. - Ensure client SLAs, KPIs, and contractual objectives are consistently met. - Promote efficiency and high‑quality performance across all aspects of service delivery. - Identify service risks and champion improvements that enhance quality and efficiency. - Leadership & People Development - Provide coaching, guidance, and direction to Assistance Case Managers and Administrators. - Support training, development, and performance management to required standards. - Act as the first escalation point for team queries and case‑related issues. - Communicate team objectives, targets, and performance outcomes clearly. - Foster a collaborative, high‑performing team culture aligned with company values. - Operational Oversight - Ensure schemes are correctly set up across relevant systems. - Maintain accurate, complete, and compliant system notes and documentation. - Review, prioritise, and assign system tasks to ensure timely completion. - Assist with case escalations and authorisations as required. - Run and analyse operational reports covering case set‑up, open cases, and productivity. - Support Finance with month‑end queries and data validation, ensuring feedback is shared with the team. - Collaboration & Governance - Work closely with the management team to resolve service delivery issues, training needs, complaints (actual or potential), and process improvements. - Promote strong teamwork, communication, and consistent standards across the business. - Operate in a professional manner at all times, ensuring compliance with internal and regulatory expectations. Qualifications - Strong sense of accountability and commitment. - Excellent customer focus and service mindset. - Effective people management and communication skills. - Sound business acumen with the ability to manage priorities and performance. - Comfortable supporting change and continuous improvement initiatives. - Strong teamwork and collaboration skills. Requirements - Minimum of 2 years’ experience in a similar industry, at Team Leader or Case Manager level. - Systems knowledge and confidence using multiple operational platforms. - Understanding of FCA/FOS regulations and insurance principles. - Experience in claims practice or assistance environments. - General business administration experience. Benefits - Competitive salary + 5% performance bonus. - Fully remote working. - Structured training and ongoing support to help you succeed. - Opportunity to gain experience within international private medical insurance. - A collaborative, professional, and supportive working environment. - Bupa dental cover to support your oral health. - Health Shield cash plan (including optical and everyday healthcare). - Comprehensive travel insurance for added peace of mind. - Royal London pension scheme to support your future. - Death in service benefit for financial protection. - Paid volunteer days to give back to causes that matter to you. - Birthday day off + Christmas Eve off. - 22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern).