Role Description This is not a traditional operations manager role. Your focus is purely on systems, automations, processes, and project execution - making everything run reliably while reducing founder involvement in day-to-day operations. You'll report directly to the CEO. This role is 70% hands-on execution, 30% cross-functional coordination. If you thrive in complexity, build systems that last, and stay calm when things break - this role was built for you. What You'll Own - Systems & Tech Stack - Own and maintain the full company tech stack - GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, and all integrations - Diagnose and resolve issues fast - and document fixes so they don't repeat - Respond to critical outages and eliminate redundant tools to reduce costs - AI & Automations - Build AI-driven automations to replace manual tasks across all departments - Reverse-engineer undocumented systems and create SOPs and system map - Target 30-50% reduction in manual workload - SOPs & Documentation - Build and maintain a complete SOP library for every operational process - Design systems for long-term maintainability, not short-term fixes - Project Management - Own OKRs, quarterly planning, and cross-functional project tracking - Convert CEO objectives into clear plans with owners and deadlines - Operational Support - Support Sales, Marketing, and Service Delivery with fast operational help - Own Trustpilot review processes and the weekly operations meeting Qualifications - 5+ years in operations within high-ticket coaching, online education, or info-product businesses - Proven track record building scalable systems, SOPs, and automations - Proficient across: GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, ActiveCampaign, Notion - Deeply AI-literate - proven use of Claude, ChatGPT, or similar to reduce manual work at scale Who You Are - Systems-minded - you map how tools, workflows, and teams connect - Independent troubleshooter - root causes, not symptoms - Proactive - you anticipate problems before they become crises - Calm under pressure - outages don't rattle you - AI-native - you default to AI-assisted workflows - Clear async communicator - strong Slack/Loom habits Benefits - Hours: Full-time (40 hours per week) - Compensation: 3,500 - 5,000 USD/month - Work from Anywhere - Fully remote position, work from wherever you're most productive - Flexible Hours - Structure your workday in a way that fits your life while still meeting team needs - Ongoing Growth - Access to ongoing training, resources, and development opportunities to sharpen your skills - Ownership & Impact - You won't just fill a role - you'll build something meaningful at a company that changes lives every day - Leadership Collaboration - Work closely with founders and department leads, with direct influence on how the business grows

Role Description The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on ColumbiaDoctors. The Patient Access Specialist I is a key role in our patient experience ecosystem and serves at the heart of the contact center acting as the front door to patient care. Job Responsibilities - Greets patients and answers telephone calls. - Schedules appointment requests. Indicates special needs (e.g. special accommodation, interpreter, etc.) - Communicates insurance participation, financial responsibility, and time of service policy to patient population. - Obtains patients’ insurance and demographic information and ensures all obtained information is registered in EPIC. - Performs real-time insurance verification and interprets responses. - Collects pre-registration information to address outstanding Epic work queue accounts. - Performs outbound calls to perform Epic referral scheduling. - Contributes to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager. - General faxing, filing, and mail sorting. - Performs other related duties as assigned. Qualifications - High School Diploma or the equivalent required. - Minimum of 2 years of relevant experience including proficiency in medical terminology. - Bachelor’s Degree or college-level coursework is preferred. - Prior high volume customer service experience in a call center environment is preferred. - Bilingual (English/Spanish) a plus. Requirements - Hourly Rate Ranges: $24.30 - $30.51. Benefits - Competitive comprehensive Benefit package to eligible employees. - Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle. Company Description At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

Role Description We’re hiring a full-time Membership Coordinator to be the relationship engine of the California Data Collaborative: bringing in new member water suppliers, keeping current members engaged and successful, and making sure they get real value from CaDC’s tools, committees, and events. You’ll be a welcoming people-person who can communicate effectively with both agency leadership and frontline staff. Comfort wearing many hats in a small organization, and a genuine interest in helping people, matter more than a specific background. Some knowledge of the water sector is a plus but not required. Role Overview - You will be the first point of contact for current and prospective member agencies. - You’ll own member growth, member success, and the relationship work that keeps CaDC’s network healthy and engaged. - You’ll connect members with the benefits of CaDC membership, including our analytics software, committees, and events. - You’ll own the vision and oversight of our flagship event, the annual California Water Data Summit. - You’ll plan our quarterly webinars, lead member-facing marketing and communications, and cultivate sponsor relationships. - This is not a technical role, but the ability to understand and communicate about water utility operations, data, and software is important. Why You Might Be Excited About Us - Our mission deals directly with some of the biggest issues of the moment: water management, drought, and climate change. - You’ll work closely with water managers and the people delivering essential public services, helping make their jobs easier. - Data science is really cool; we get to develop tools and analysis that lead to smarter operations and better policies. Details - Full-time, remote, with some travel required. CaDC does not currently have an office space. - Because of travel requirements, the candidate must be based in California. - Travel is approximately 3 days per month, almost entirely within California (member visits, events, and the Summit). - There will be a few in-person events per year that you’re expected to attend, including the annual California Water Data Summit. - You are expected to provide your own computer and workspace. A stipend to support use of a coworking space may be available. Role Accountabilities - Serve as the first point of contact for current and prospective member agencies. - Bring in new member agencies through outreach, prospecting, and consistent follow-through. - Onboard new members and help them develop the internal CaDC network connections that make membership valuable. - Manage ongoing member relationships: regular check-ins, understanding evolving needs, account management, retention. - Connect members with their benefits, including supporting adoption of our Wavelet software—demos, training, troubleshooting, and feeding member input back to the product team. - Use member input to help shape the next wave of member benefits: what we build, who we build it for, and how we deliver it. - Plan and oversee the annual California Water Data Summit, a 250 person conference, including vision, agenda, and sponsor coordination. - Plan and run CaDC’s webinars and other related online/in-person member events. - Coordinate committee and work group logistics: scheduling, agendas, action items, and follow-through. - Cultivate and manage sponsor relationships, particularly for the Water Data Summit. - Lead member-facing marketing and communications (newsletters, social media, member updates), supported by a part-time associate and outsourced marketing contractors as needed. Required Qualifications and Experience - 3+ years of professional experience in member or customer success, account management, partnerships, community management, or a closely related field. - Exceptional written and verbal communication skills; comfort moving fluidly between executive conversations and frontline staff conversations. - Strong planning, organizational, and time-management skills; ability to organize large volumes of information and give clear, concise direction. - Comfort working remotely and often asynchronously using tools like email, Slack, Notion, Asana, Zoom, and MS Teams. - A genuine interest in helping people. - Bachelor’s degree in a relevant subject or equivalent professional experience. Nice to Have - Knowledge of California’s water sector or prior experience working with water utilities. - Experience selling or driving adoption of software products. - Experience planning conferences, summits, or large stakeholder events. - Experience in marketing/branding, or comfort directing creative and marketing contractors. - Experience growing an organization or building from scratch. Compensation and Benefits - Target salary: $90,000 - $120,000 / year. - Medical, dental, and vision insurance, plus the rest of CaDC’s standard benefits package. Application Process - Application: If you’re interested, fill out the application by the deadline. - Intro chat: A short conversation with the Chief Data Officer to talk about CaDC, the role, and whether it might be a fit. - Interview: Candidates who pass the intro chat will be invited to a longer interview to dig into your experience. - Possible second interview / in-person meeting: Get to know more about the org. - Final decision: We will confirm the timeline in more detail when we begin scheduling interviews.

• Own coverage and the operating rhythm • Design the roster and run the shift handovers • Build the leadership layer and hire function leads • Build while the operation is live • Own quality and performance across all five functions • Set the communication standard and build the culture around it • Keep leadership close and provide clear recommendations