Role Description Buscamos uma pessoa para ser o primeiro nível de suporte técnico corporativo no time do Centro de Operações! Contaremos com essa pessoa para: - Monitorar proativamente a disponibilidade de circuitos corporativos; - Identificar e tratar incidentes antes da percepção do cliente; - Realizar análise inicial de falhas (interfaces, potência, alarmes e logs); - Acionar áreas responsáveis conforme diagnóstico técnico; - Manter clientes informados sobre incidentes e evolução do atendimento; - Realizar cadastro e atualização de clientes/circuitos nas plataformas de monitoramento. Qualifications - Técnica ou superior completo ou cursando em Redes de Computadores, Tecnologia da Informação ou áreas correlatas. - Experiência prévia em suporte técnico N1 ou N2, preferencialmente em ambiente corporativo ou provedores, com atuação em diagnóstico de falhas de rede, atendimento técnico ao cliente e abertura/registro de chamados técnicos. - Conhecimento básico em redes TCP/IP e VLANS; - Conhecimento em troubleshooting de conectividade; - Familiaridade com equipamentos de rede (switches, roteadores, GPON ou similares); - Experiência com acesso remoto a equipamentos (SSH, Telnet ou similares); - Conhecimento em análise de logs e interfaces de rede; - Experiência com sistemas de abertura e acompanhamento de chamados; - Boa comunicação para atendimento técnico a clientes corporativos. Requirements - Já atuou com clientes corporativos ou críticos; - Possui vivência em provedores de internet; - Sabe documentar análises técnicas com clareza; - Tem conhecimento em análise de logs e interfaces de rede; - Tem perfil analítico, organizado e orientado à resolução de problemas; - Consegue se comunicar tecnicamente com o cliente; - Trabalho em equipe. Benefits - 🚑 Plano de Saúde Unimed. - 🦷 Plano Odontológico DentalUni. - 🍽️ Vale refeição e alimentação em cartão híbrido. - 👨‍⚕️ Seguro de Vida. - 🚍 Vale transporte. - 🦾 TotalPass para realização de atividades físicas. - 📶 Desconto Colaborador: 50% Off na contratação de qualquer plano de Internet. - 🤍 Parceria com a Vittude para terapia online. - 😍 Programa Empresa Cidadã: Extensão da licença-maternidade e paternidade. - 🏖️ Day Off de aniversário. - 😀 Ambiente descontraído, no dress code. - 🚀 Oportunidade de trabalhar e se desenvolver em uma empresa que está crescendo a cada dia e é um dos maiores players em sua área de atuação no Paraná. - 👶🏾 Para papais e mamães com crianças até 06 anos, vocês têm também o dia do aniversário de seu filhote como DayOff para tornar a conexão dessa família ainda mais forte!

Role Description We are seeking a detail-oriented and proactive Insurance Operations Coordinator to support our Direct Repair Program (DRP) and Managed Repair Program (MRP) operations by ensuring claims move efficiently from assignment through scheduling and first site visit. This role serves as a critical communication and coordination hub between homeowners, insurance carriers, TPAs, and internal field teams. The ideal candidate thrives in a fast-paced environment, communicates professionally under pressure, and takes pride in operational accuracy and accountability. Qualifications - 2+ years of experience in customer support, scheduling coordination, insurance claims, or related operations roles. - Experience in roofing, restoration, construction, home services, or P&C insurance environments strongly preferred. - Familiarity with XactAnalysis (XA) or similar insurance claim management platforms preferred. - Excellent written and verbal communication skills. - Strong organizational skills with exceptional attention to detail. - Ability to manage multiple workflows and priorities simultaneously in a fast-paced environment. - Comfortable interacting professionally with homeowners, carriers, TPAs, and internal teams. - Proficiency with CRM systems, scheduling software, Microsoft Office, and operational platforms. - Self-starter mentality with strong ownership and follow-through. - High integrity and commitment to delivering accurate, timely information. Requirements - Receive and acknowledge inbound DRP/MRP assignments from carrier and TPA partners within required SLA windows. - Initiate homeowner contact within 4 hours of assignment acceptance. - Schedule first site visits and coordinate appointments with homeowners and field staff while meeting carrier-specific SLA requirements. - Relay scheduling confirmations, inspection updates, and claim-related information accurately and professionally. - Maintain organized and up-to-date notes within XactAnalysis (XA) on all active claims. - Document all communication attempts with date, time, and phone number details while tagging TPA contacts appropriately. - Monitor claim workflows proactively to prevent SLA breaches or communication gaps. - Coordinate and track intake documentation including Direction to Pay forms, Work Authorization agreements, and required uploads and confirmations within XA. - Flag and escalate claims requiring adjuster or TPA intervention, including no-contact scenarios, scope discrepancies, and coverage concerns. - Collaborate closely with inspectors, estimators, and project managers to ensure smooth handoffs throughout the claim lifecycle. - Identify opportunities to improve workflows, scheduling efficiency, and overall customer and carrier experience. - Uphold Alta Peak’s standards for accountability, operational excellence, and documentation accuracy. Benefits - 401(k) - 401(k) matching - Competitive salary - Dental insurance - Health insurance - Vision insurance - Flexible work environment with remote opportunities for exceptional candidates Company Description Alta Peak Holdings is a rapidly growing strategic holding company focused on acquiring and operating market-leading roofing and exterior home services businesses across the United States. We are committed to continuous improvement, employee development, and exceptional customer experiences.

Role Description This is not a traditional operations manager role. Your focus is purely on systems, automations, processes, and project execution - making everything run reliably while reducing founder involvement in day-to-day operations. You'll report directly to the CEO. This role is 70% hands-on execution, 30% cross-functional coordination. If you thrive in complexity, build systems that last, and stay calm when things break - this role was built for you. What You'll Own - Systems & Tech Stack - Own and maintain the full company tech stack - GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, and all integrations - Diagnose and resolve issues fast - and document fixes so they don't repeat - Respond to critical outages and eliminate redundant tools to reduce costs - AI & Automations - Build AI-driven automations to replace manual tasks across all departments - Reverse-engineer undocumented systems and create SOPs and system map - Target 30-50% reduction in manual workload - SOPs & Documentation - Build and maintain a complete SOP library for every operational process - Design systems for long-term maintainability, not short-term fixes - Project Management - Own OKRs, quarterly planning, and cross-functional project tracking - Convert CEO objectives into clear plans with owners and deadlines - Operational Support - Support Sales, Marketing, and Service Delivery with fast operational help - Own Trustpilot review processes and the weekly operations meeting Qualifications - 5+ years in operations within high-ticket coaching, online education, or info-product businesses - Proven track record building scalable systems, SOPs, and automations - Proficient across: GHL, Close, Zapier, Make, N8N, Hyros, GTM, ClickFunnels, Stripe, ActiveCampaign, Notion - Deeply AI-literate - proven use of Claude, ChatGPT, or similar to reduce manual work at scale Who You Are - Systems-minded - you map how tools, workflows, and teams connect - Independent troubleshooter - root causes, not symptoms - Proactive - you anticipate problems before they become crises - Calm under pressure - outages don't rattle you - AI-native - you default to AI-assisted workflows - Clear async communicator - strong Slack/Loom habits Benefits - Hours: Full-time (40 hours per week) - Compensation: 3,500 - 5,000 USD/month - Work from Anywhere - Fully remote position, work from wherever you're most productive - Flexible Hours - Structure your workday in a way that fits your life while still meeting team needs - Ongoing Growth - Access to ongoing training, resources, and development opportunities to sharpen your skills - Ownership & Impact - You won't just fill a role - you'll build something meaningful at a company that changes lives every day - Leadership Collaboration - Work closely with founders and department leads, with direct influence on how the business grows

Role Description The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on ColumbiaDoctors. The Patient Access Specialist I is a key role in our patient experience ecosystem and serves at the heart of the contact center acting as the front door to patient care. Job Responsibilities - Greets patients and answers telephone calls. - Schedules appointment requests. Indicates special needs (e.g. special accommodation, interpreter, etc.) - Communicates insurance participation, financial responsibility, and time of service policy to patient population. - Obtains patients’ insurance and demographic information and ensures all obtained information is registered in EPIC. - Performs real-time insurance verification and interprets responses. - Collects pre-registration information to address outstanding Epic work queue accounts. - Performs outbound calls to perform Epic referral scheduling. - Contributes to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager. - General faxing, filing, and mail sorting. - Performs other related duties as assigned. Qualifications - High School Diploma or the equivalent required. - Minimum of 2 years of relevant experience including proficiency in medical terminology. - Bachelor’s Degree or college-level coursework is preferred. - Prior high volume customer service experience in a call center environment is preferred. - Bilingual (English/Spanish) a plus. Requirements - Hourly Rate Ranges: $24.30 - $30.51. Benefits - Competitive comprehensive Benefit package to eligible employees. - Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle. Company Description At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.