Role Description Amazon’s Community Shopping program powers iconic customer experiences including Customer Reviews, Review Videos, Questions & Answers, and Visual Shopping content. This role requires an Italian speaking auditor. Fluency in Italian and English is mandatory. Fluency in other languages is highly desirable and will be considered a significant advantage. - Quality Auditing - Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon’s community moderation guidelines. - Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses. - Maintain consistently high personal audit accuracy and productivity against established targets. - Insights & Continuous Improvement - Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation. - Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards. - Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting. - Collaboration & Guidelines - Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines. - Serve as a QA resource for moderation representatives and management. - Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams. - Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials. Qualifications - Matric/Grade 12/NQF4 or equivalent or higher qualification(s). - Native or fluent French speaker with excellent English verbal and written communication skills. Additional language proficiency is highly desirable. - Strong time management and organizational skills with the ability to complete tasks on time to a high-quality standard. - Comfort and experience communicating and influencing across job levels with both internal and external partners. - Ability to deep-dive on audited results to identify root causes. - Detail-oriented with strong analytical and problem-solving skills. - Work schedule flexibility. - Experience in quality assurance, content moderation auditing, or compliance roles. - Proficiency in Excel and data analysis tools. - Familiarity with content moderation workflows and automation quality assessment. - Experience with root cause analysis methodologies. - Proficiency in additional languages beyond those required for the role. Benefits - Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. - We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. - Amazon is strongly committed to diversity within its community. - Our inclusive culture empowers Amazonians to deliver the best results for our customers.