Role Description We are seeking a highly skilled and detail-oriented VSC Level 3 Claims Adjuster to join our team. As a VSC Level 3 Claims Adjuster, you will play a vital role in our company's claims administration process, specifically related to automotive extended warranty claims. You will be responsible for: - Accurately assessing and processing extended warranty claims. - Ensuring compliance with company policies and procedures. - Providing exceptional customer service to all stakeholders involved. Qualifications - Equivalent experience in Claims Administration or a related field. - 5+ years of recent experience in automotive claims administration or a similar role. - Strong understanding of automotive systems, components, and repair processes. - Familiarity with warranty regulations, guidelines, and best practices within the automotive industry. - Exceptional attention to detail and analytical skills. - Excellent communication and interpersonal skills. - Ability to handle multiple claims while maintaining accuracy and efficiency. - Proficiency in using claims management systems and software. - Strong problem-solving and decision-making abilities. - Ability to work independently and collaboratively in a team environment. - High level of professionalism and attention to detail. - Pass drug screening and background check. - Proactive, reliable, and trustworthy. - Takes pride in their work and enjoys working as part of a team. - Protects the organization's value by keeping information confidential. - Self-starter, needing little or no supervision. Requirements - Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities. - Verify claim information, including coverage, eligibility, and supporting documentation. - Conduct thorough investigations and assessments to determine the validity of claims and contract coverage. - Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues. - Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process. - Accurately and efficiently process claims within established timelines. - Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally. - Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims. - Maintain accurate and organized claim records and documentation. - Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures. Benefits - Competitive compensation with bonus/incentive potential. - Payroll processed weekly with direct deposit. - Healthcare options including medical, vision, and dental. - 401(k) savings and retirement plans. - Life insurance. - Paid time off. - Growth opportunities. Company Description INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.

Role Description As an Ancillary Claims Adjuster, you’ll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as Tires and Wheels, Key Replacement, and Paintless Dent removal claims. - Evaluate warranty claims and investigate their validity. - Ensure all claims are processed efficiently and fairly while delivering excellent service. Qualifications - 5+ years of recent experience in automotive claims administration or a similar role. - Strong understanding of automotive systems, components, and repair processes. - Familiarity with warranty regulations, guidelines, and best practices in the automotive industry. - Exceptional attention to detail, analytical skills, and problem-solving abilities. - Proficiency with claims management systems/software. - Excellent communication, interpersonal, and decision-making skills. - Ability to manage multiple claims while maintaining accuracy and efficiency. - High level of professionalism and confidentiality. - Self-starter with the ability to work independently and collaboratively. - Must pass a background check and drug screening. Requirements - Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities. - Verify claim information, including coverage, eligibility, and required documentation. - Conduct detailed investigations and assessments to validate claims and ensure coverage compliance. - Collaborate with internal departments and external repair facilities to resolve claim-related issues. - Ensure compliance with company policies, warranty guidelines, and legal regulations. - Process claims accurately and efficiently within established timelines. - Communicate claim decisions, approvals, and denials to all stakeholders promptly and professionally. - Provide exceptional customer service by addressing inquiries, concerns, and escalations regarding warranty claims. - Maintain organized, accurate records and documentation for all claims. - Identify trends and recommend improvements to enhance claims handling processes. Benefits - Competitive compensation with bonus/incentive potential. - Weekly payroll with direct deposit. - Comprehensive healthcare options, including medical, vision, and dental insurance. - 401(k) savings and retirement plans. - Life insurance coverage. - Paid time off (PTO). - Career growth and advancement opportunities within our dynamic and supportive team. Company Description INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.

• Work independently, processing claims via data entry for 90% of your day. • Be responsible for effectively adjudicating claims to meet production, quality, and other metrics in accordance with policy/procedures and regulatory guidelines. • Follow up on claims needing additional information. • Refer problem claims to a Lead and/or auditor for additional review. • Make sure that the integrity of the information is accurate and kept private according to HIPPA guidelines. • Work with specific software. • May be assigned special projects.

Role Description Ready for a change? Bring your mechanical background to Endurance and use your automotive knowledge in a professional remote environment. The Mechanical Claims Adjuster is responsible for investigating, evaluating and negotiating minor to complex vehicle repair claims and accurately determining coverage and liability (based on the reported fact scenario). You will be measured on your ability to provide accurate benefit and adjustment amounts on claims and reach fair, efficient claims resolutions while managing costs in accordance with policies and procedures. - Adjudicate and authorize claims within your dollar-limit authority. - Ensure the accuracy of coverage information when responding to inquiries by providing customer clarity on coverage and financial commitment. - Successfully handle an average of 50-70 inbound calls daily from repair centers and Endurance Customers/Contract Holders. - Review and determine claims based on the reported fact scenario given by the repair facility submitted through the online portal. - Collect and verify all diagnostic information provided by the repair facilities. - Respond to inquiries while providing information and explanations regarding Endurance's various levels of coverage. - Manage Workflow – Process and complete all requests and documents in accordance with established processes and procedures. - Achieve and maintain agreed-upon metrics within the scheduled time. - Establish, develop, and maintain positive business and customer relationships. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Qualifications - High school Diploma or equivalent work experience. - 1-2 years working at a dealership and/or independent auto repair shop. - 1-2 years of automotive repair procedures, processes, parts, and repair costs. - 1-2 years of proven success negotiating and problem-solving. - Ability to efficiently understand contracts/policies/procedures and apply them accordingly. - Must be able to communicate effectively with contract holders/customers, agents, dealers, internal staff, and upper management. - Experienced in ProDemand, Alldata, and Carfax is a plus. - Call-center experience is a plus. - Powersports (motorcycles, ATVs, UTVs, and personal watercraft) experience is a plus. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. - Endurance Warranty is an E-Verify Company. Benefits - Paid training. - Work From Home Opportunity. - Computer Equipment Provided. - 401(k) with company match after 90 days of employment. - Medical, Dental, and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Paid Time Off. - Holiday Pay.