Integro Professional Services

Role Description We are seeking a highly skilled and detail-oriented VSC Level 3 Claims Adjuster to join our team. As a VSC Level 3 Claims Adjuster, you will play a vital role in our company's claims administration process, specifically related to automotive extended warranty claims. You will be responsible for: - Accurately assessing and processing extended warranty claims. - Ensuring compliance with company policies and procedures. - Providing exceptional customer service to all stakeholders involved. Qualifications - Equivalent experience in Claims Administration or a related field. - 5+ years of recent experience in automotive claims administration or a similar role. - Strong understanding of automotive systems, components, and repair processes. - Familiarity with warranty regulations, guidelines, and best practices within the automotive industry. - Exceptional attention to detail and analytical skills. - Excellent communication and interpersonal skills. - Ability to handle multiple claims while maintaining accuracy and efficiency. - Proficiency in using claims management systems and software. - Strong problem-solving and decision-making abilities. - Ability to work independently and collaboratively in a team environment. - High level of professionalism and attention to detail. - Pass drug screening and background check. - Proactive, reliable, and trustworthy. - Takes pride in their work and enjoys working as part of a team. - Protects the organization's value by keeping information confidential. - Self-starter, needing little or no supervision. Requirements - Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities. - Verify claim information, including coverage, eligibility, and supporting documentation. - Conduct thorough investigations and assessments to determine the validity of claims and contract coverage. - Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues. - Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process. - Accurately and efficiently process claims within established timelines. - Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally. - Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims. - Maintain accurate and organized claim records and documentation. - Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures. Benefits - Competitive compensation with bonus/incentive potential. - Payroll processed weekly with direct deposit. - Healthcare options including medical, vision, and dental. - 401(k) savings and retirement plans. - Life insurance. - Paid time off. - Growth opportunities. Company Description INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.

Role Description As an Ancillary Claims Adjuster, you’ll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as Tires and Wheels, Key Replacement, and Paintless Dent removal claims. - Evaluate warranty claims and investigate their validity. - Ensure all claims are processed efficiently and fairly while delivering excellent service. Qualifications - 5+ years of recent experience in automotive claims administration or a similar role. - Strong understanding of automotive systems, components, and repair processes. - Familiarity with warranty regulations, guidelines, and best practices in the automotive industry. - Exceptional attention to detail, analytical skills, and problem-solving abilities. - Proficiency with claims management systems/software. - Excellent communication, interpersonal, and decision-making skills. - Ability to manage multiple claims while maintaining accuracy and efficiency. - High level of professionalism and confidentiality. - Self-starter with the ability to work independently and collaboratively. - Must pass a background check and drug screening. Requirements - Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities. - Verify claim information, including coverage, eligibility, and required documentation. - Conduct detailed investigations and assessments to validate claims and ensure coverage compliance. - Collaborate with internal departments and external repair facilities to resolve claim-related issues. - Ensure compliance with company policies, warranty guidelines, and legal regulations. - Process claims accurately and efficiently within established timelines. - Communicate claim decisions, approvals, and denials to all stakeholders promptly and professionally. - Provide exceptional customer service by addressing inquiries, concerns, and escalations regarding warranty claims. - Maintain organized, accurate records and documentation for all claims. - Identify trends and recommend improvements to enhance claims handling processes. Benefits - Competitive compensation with bonus/incentive potential. - Weekly payroll with direct deposit. - Comprehensive healthcare options, including medical, vision, and dental insurance. - 401(k) savings and retirement plans. - Life insurance coverage. - Paid time off (PTO). - Career growth and advancement opportunities within our dynamic and supportive team. Company Description INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.