Role Description We are onboarding independent contractors to support fundraising efforts for nationally recognized nonprofit organizations. This opportunity is best suited for individuals who communicate clearly, remain composed under pressure, and can follow structured scripts and processes consistently. - Handling inbound and outbound donation-related calls - Engaging donors professionally and respectfully - Accurately entering pledge and donation information - Following compliance and script guidelines - Meeting attendance and performance benchmarks Qualifications - High school diploma or GED - 6+ months remote customer service OR 1 year on-site experience - Strong verbal communication skills - Comfortable navigating systems while speaking - Dedicated, quiet home workspace Requirements - This is a 1099 independent contractor opportunity - Certification attendance and completion is mandatory - Startup and technical requirements apply - Contractors manage their own schedule and performance - Performance expectations must be maintained to continue servicing - Technical Requirements: - Windows 11 PC (8GB RAM minimum; 16GB recommended) - USB headset with noise cancellation - Wired high-speed internet (WiFi-only not permitted) - Dual monitors recommended - No MacBooks or Chromebooks Benefits - Contract pay typically ranges $13–$15/hour depending on campaign and performance.

• Assess current-state service desk and contact center environments, including people, process, technology, and operating & costing models • Design future-state support models emphasizing AI, automation, self-service, and workflow orchestration • Develop modernization roadmaps aligned to federal mission requirements, user experience goals, and operational efficiency objectives • Analyze client data to create value-based proposals demonstrating return on investment and measurable cost savings • Advise clients on reducing manual effort and repetitive support activities through intelligent automation and AI-driven solutions • Brief internal and customer stakeholders on the technologies and methodologies described in the required qualifications • Support capture and business development efforts such as responding to proposals, request for information and whitepapers • Evaluate and recommend technologies including Conversational AI/chatbots, Virtual agents, Intelligent routing, Knowledge-centered service (KCS), Robotic Process/Agentic Automation (RPA), Workflow automation platforms, Agent assist capabilities, Predictive analytics and reporting • Support transformation initiatives involving ITSM, customer experience, omnichannel support, and enterprise service management • Facilitate workshops, stakeholder interviews, and operational assessments • Convert operational pain points into scalable technical and process solutions • Produce architectural documentation, transformation strategies, business cases, and executive-level briefings • Collaborate with delivery teams, engineers, and client stakeholders to align solutions with mission outcomes and compliance requirements

• Contactar clientes postpago de otros operadores. • Ofrecer beneficios y promociones para realizar la portabilidad. • Cierre de ventas y cumplimiento de metas.

• Asesores Call Center – Ventas / Cierre de ventas • Clientes interesados Entel Chile