Vobi (YC W22) logo
Vobi (YC W22)

All-in-one project management software for construction SMBs

Customer Support and Experience Analyst – Architecture and Engineering

AnalystAnalystFull TimeRemoteJuniorTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

5 days ago

Salary

0

Seniority

Junior

Bachelor Degree1 yr expPortuguese

Job Description

Customer Support and Experience Analyst – Architecture and Engineering

Vobi (YC W22)

• Serve as the primary point of contact for customers via email, phone, or chat • Act as the internal focal point for resolving customer-related challenges • Triage incoming tickets and carefully analyze requests, determining whether to escalate to other teams and classifying urgency • Manage internal communication to minimize customer response times • Assist with operational procedures related to the implementation of the platform for clients • Build customer relationships through support, aiming to foster loyalty • Propose improvements to internal routines and suggest actions that increase customer satisfaction and loyalty based on support experience • Work to evolve support processes through the use of AI.

Job Requirements

  • Minimum of 1 year of customer support experience
  • Degree in Business Administration, Architecture and Urbanism, Interior Design, or Engineering
  • Willingness to provide support and assistance to customers and help resolve issues
  • Planning and organizational skills
  • Strong analytical, facilitation, and conflict-resolution skills
  • Ability to work well in a team, with flexibility to adapt to change
  • Curiosity and openness to learn and use AI solutions in daily work.

Benefits

  • Competitive market-based compensation
  • Equity participation opportunity
  • Laid-back environment with ample growth opportunities and support for career development
  • Semi-annual in-person gatherings
  • Gympass
  • Birthday day off
  • Remote and flexible work
  • Freedom to propose new ideas and take on significant responsibilities.

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