Role Description We are currently growing our remote customer support team and are looking for individuals who enjoy helping others and creating positive client experiences. As a Travel Customer Care Representative, you will assist with travel coordination, reservation assistance, and client communication while helping ensure trips are organized smoothly from beginning to end. This opportunity is a great fit for dependable individuals who are comfortable working remotely, managing details, and providing professional customer support. No prior travel experience is required, and full training is available for qualified candidates. Key Responsibilities - Support clients with vacation planning assistance and travel-related coordination - Research hotels, resorts, cruises, transportation, and package options through approved company platforms - Verify travel details, reservations, and itinerary information for accuracy - Provide professional assistance and recommendations tailored to client requests and travel goals - Respond to client inquiries through email, phone, and online communication channels - Assist with itinerary changes, booking updates, and customer service concerns - Attend virtual training sessions and participate in ongoing team communication Qualifications - Strong customer service and communication abilities - Good organizational and multitasking skills - Comfortable using online systems, computers, and communication tools - Reliable internet connection required - Ability to work independently and stay detail focused - Must be at least 18 years old - Must be legally authorized to work in the US, UK, Mexico, Australia, or Spain Benefits - Remote work flexibility - Flexible scheduling options - Training and onboarding support - Access to travel discounts, incentives, and supplier promotions - Supportive and team-oriented work environment - Opportunities for long-term professional growth

• Handle customer inquiries via email and community channels efficiently and in a structured manner • Draft clear, concise, and consistent responses with a focus on clarity and quality • Maintain oversight and work in a structured way during peak periods (e.g., high jackpots causing significantly increased ticket volumes) • Systematically collect, cluster, and document customer feedback so it can be used by product and development teams • Identify recurring topics and patterns and proactively surface them • Continuously improve existing content, responses, and knowledge structures • Use AI-assisted tools in daily support operations and help further optimize them • Contribute within the team to improve support processes using data and increase efficiency

Role Description This is a 1099 contractor position. We are seeking a Contract Review Specialist who can provide a minimum of 10 hours per week of consulting services. Consulting schedule can be flexible, however M-F 9a 5p timing is preferred. - Review selected excerpts from long-term care facility admission packets to identify general consent language. - Interpret consent language to determine whether it meets TapestryHealth’s defined criteria for general consent. - Apply training and established guidelines to ensure consistent and accurate evaluations. - Document and track determinations regarding whether consent language meets required standards. - Identify patterns in consent language across patients within the same facility. - Consolidate and group determinations when identical consent language applies to multiple patients. - Maintain accuracy, consistency, and attention to detail when reviewing patient documentation. Qualifications - Bachelor’s Degree - Experience in contractual communications, technical writing, and/or reviewing contract language - Exceptional written communication skills - Ability to maintain quality standards with repetitive work/reviews - Understanding of contractual language

Role Description This is a remote position; it is not mobile. Candidates must have a private, stationary, and HIPAA-compliant workspace within their home that is dedicated solely to work. Candidates must reside in the United States to be considered. As a Nutritional Support Coordinator, you’ll play a vital role in helping patients with chronic conditions achieve better health through nutritional education, reinforcement, and compassionate care coordination. What You’ll Do: - Patient Outreach & Nutritional Counseling: - Manage an assigned panel of 300-350 patients and conduct required monthly nutritional outreach and support. - Conduct 50-60+ daily phone calls with patients, providing nutritional care plan support and health coaching tailored to their specific conditions. - Maintain call quality standards and professional communication in every patient interaction; pass regular QA call reviews. - Nutrition Planning & Patient Education: - Educate patients on nutrition concepts, dietary modifications, and weight management strategies. - Simplify complex nutritional information for diverse patient populations. - Reinforce provider-directed nutritional guidance and support patient adherence to established care plans. - Care Coordination & Collaboration: - Collaborate with clinical teams, providers, and caregivers to identify and address nutritional and clinical needs. - Support care coordination goals by staying on schedule with monthly outreach targets. - Escalate patient concerns or changes in condition to appropriate clinical staff per established protocols. - Documentation & Compliance: - Document all patient interactions in real time using the care coordination platform. - Maintain HIPAA compliance in all patient communications and documentation. - Ensure accurate documentation to support care coordination goals. Qualifications - Minimum 2+ years of experience in a healthcare role such as care coordination, health coaching, Medical Assistant. - Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C). - OR Active Licensed Practical Nurse or Licensed Vocational Nurse license: Must have a multi-state compact license. - Willing to obtain company-paid state-specific license, if needed. - Minimum 2+ years of clinical nutrition counseling or dietary care coordination experience. - 2+ years of Electronic Medical Records (EMR) and computer navigation experience. - Demonstrated ability to educate patients and simplify complex nutritional concepts. - HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability. - Must be legally authorized to work in the United States. Requirements - 3+ years of experience in healthcare nutrition, chronic care management, or patient education (preferred). - Certification as a Registered Dietetic Technician (NDTR), Certified Nutritionist, or Certified Health Coach (preferred). - Bilingual (Spanish/English) preferred. - Experience in remote patient care or telehealth nutrition counseling (preferred). - Experience with care management or chronic disease management programs (preferred). - Familiarity with weight management or behavioral health principles (preferred). - Previous experience managing large patient panels (200+) (preferred). Benefits - Competitive hourly rate. - Paid Time Off + Company Holidays. - Medical, Dental, Vision Insurance. - Complimentary Life Insurance. - 401(k) Plan. - Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage. - Employee Assistance Program including mental health resources. - Company-provided equipment (laptop, monitor, headset, etc.).