• Design and document business processes and make appropriate recommendations that will positively impact operational effectiveness. • Work with the project team members on all phases of initiatives. • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish user requests from the underlying true needs. • Collaborate with all functional business units to achieve strategic, tactical and project goals. • Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs. • Monitor milestone completion and track all phases of the project product/service life cycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. • Conduct project meetings, meet with project team(s) regularly to review project deliverable and deadlines, and meet with appropriate personnel for periodic reviews of prototypes and final products. • Consult with business units in developing user acceptance test plans and procedures for end user testing, ensuring that all tests are conducted and documented according to the standards agreed upon by the business unit and I.T. • Facilitate meetings for all levels of the organization. • Provide status updates and reporting on assigned projects. • Support business transition and help establish change. • Track and analyze business unit trends and make appropriate recommendations that will positively impact the department to create new or maximize existing initiatives based on data analysis.

Role Description NCPG is seeking a Senior Finance & Operations Manager to oversee the organization’s financial management and day-to-day operational functions. This role plays a key part in strengthening operational infrastructure as NCPG continues to expand its national impact. Reporting to the Executive Director, the Sr. Finance & Operations Manager oversees outsourced accounting and HR vendors, manages financial processes, supports grant compliance, and ensures administrative systems are optimized for growth and sustainability. This senior-level role partners closely with the Executive Director and leadership team to ensure strong financial stewardship, operational efficiency, and compliance in support of NCPG’s mission. The ideal candidate is a hands-on, detail-oriented professional who brings both strategic insight and practical execution across finance, operations, and organizational infrastructure. This position is fully remote within the United States and requires about 15% travel (two in-person events annually, and a minimum of 2 trips for Board of Directors Meetings). Responsibilities Include: - Finance & Accounting - Manage all aspects of financial operations, including budgeting, forecasting, cash flow management, and financial reporting. - Prepare monthly, quarterly, and annual financial statements for leadership and the Board of Directors in partnership with the part-time outsourced accounting vendor. - Oversee accounts payable, accounts receivable, payroll, and expense management. - Coordinate annual audit and serve as primary liaison with external accounting providers, auditors, and financial consultants. - Ensure compliance with nonprofit accounting standards, grant requirements, and regulatory obligations. - Operations & Administration - Oversee organizational operations, policies, and internal controls to ensure efficiency and compliance. - Manage vendor relationships, contracts, and operational systems. - Support grant administration and reporting in collaboration with program staff. - Maintain and improve financial and operational processes, documentation, and systems. - Human Resources Administration - Serve as primary internal HR administrator in coordination with external HR consulting partners. - Manage employee onboarding and offboarding processes. - Working with third-party vendors, oversee payroll processing, benefits, and retirement plan administration, including annual benefit renewals and audit requirements. - Maintain and update NCPG’s employee handbook and all employee policies in partnership with third-party consultants. - Manage and administer all paid and unpaid leave and related compliance documentation. - Strategic & Leadership Support - Serve as a trusted advisor to the Executive Director on financial and operational strategy. - Support Board committees as needed, including finance and audit-related activities. - Provide financial analysis and insights to support organizational planning and decision-making. Qualifications - Bachelor’s degree in finance, accounting, business administration, or a related field (CPA or MBA preferred). - 7+ years of progressive experience in finance and operations, ideally within a nonprofit organization. - Strong knowledge of nonprofit accounting principles, budgeting, and financial reporting. - Experience managing audits, grants, and compliance requirements. - Proven ability to manage multiple priorities with accuracy and discretion. - Strong communication skills and ability to collaborate across teams. - High level of integrity, accountability, and attention to detail. - Comfortable working in a team environment with remote coworkers and partners. - Travel requirements: about 15%, including a minimum of 2 trips a year for Board of Directors meetings (5 days) annually. Benefits - $95,000-$115,000 per year, plus an excellent benefits package including: - Paid vacation, personal and sick time. - Thirteen company-paid holidays. - Life, short and long-term disability coverage. - A retirement plan with matching contributions. - Health insurance with 100% employer-paid premiums for employees. Company Description NCPG serves as the national advocate to mitigate gambling-related harm. Our vision is to advance well-being by minimizing harm from problem gambling. Since 1972, NCPG has led state and national stakeholders in developing comprehensive policies and programs for all affected by problem gambling. NCPG established two guiding principles: advocating for those affected by problem gambling and taking no position for or against legalized gambling. Guided by its core values of Neutrality, Collaboration, Respect, and Credibility, NCPG works with national and global companies in gambling and professional sports, prevention and health providers, government, and the recovery community.

• Analyse und Modellierung aller relevanten Finanzprozesse • Erstellung von Fachkonzepten und Formulierung von User Stories • Sicherstellung der regulatorischen Anforderungen • Aufbau von Stammdatenstrukturen und Buchungslogiken • aktive Unterstützung in den Testphasen und Begleitung des Go-Live • Zusammenarbeit an Automatisierungslösungen

• Lead end-to-end analysis, design, and optimization of complex cross-functional business processes supporting SEC ISS services. • Assess current-state workflows, identify bottlenecks and control gaps, and implement improved future-state processes. • Translate business and operational requirements into implementable process designs, including workflow automation opportunities. • Align process improvements with SEC priorities, contract requirements, and enterprise service delivery objectives. • Establish and maintain ITIL-aligned process governance for incident, request, problem, change, and knowledge management. • Define and enforce process controls, decision gates, and approval flows to align with SEC change-control expectations. • Oversee compliance and audit activities by maintaining process evidence, SOP artifacts, and remediation tracking. • Track and report process-related issues, risks, and performance deficiencies on an agreed governance cadence. • Develop and maintain process documentation, including SOPs, runbooks/playbooks, workflow maps, and standards. • Define SLA/KPI measurement approaches and support dashboard-based performance reporting and recurring deliverables. • Use ticketing and operational data to perform root-cause analysis and drive lessons-learned updates to processes. • Ensure process and knowledge artifacts are version-controlled, accessible, and aligned with organizational standards. • Collaborate with SEC stakeholders, service owners, and technical teams to implement approved process improvements. • Lead change management activities, including communications, training, and adoption strategies for updated workflows. • Provide mentorship and quality oversight to junior process engineers and team members. • Present recommendations, progress, and improvement roadmaps to leadership and governance forums.