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BlueCross BlueShield of South Carolina logo
BlueCross BlueShield of South Carolina

South Carolina’s largest and oldest health insurance company

Digital Experience Design Manager

EcommerceEcommerceFull TimeRemoteSeniorTeam 10,001+Since 1946H1B No SponsorCompany SiteLinkedIn

Location

South Carolina

Posted

55 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Digital Experience Design Manager

BlueCross BlueShield of South Carolina

• Oversee user experience (UX) design ideation, and iteration, while ensuring the team adheres to best practices • Provide strategic direction in the development of testing approaches, including strategy, participant recruitment, and leveraging vendors and/or technology in the process • Enable the UX design process through strategic evaluation, acquisition, and management of technology/tools • Provide project support, to include translating design into project requirements, effectively communicating business needs, managing deadlines and team deliverables, and supporting implementation • Oversee the development and deployment of digital content across platforms to ensure editorial consistency and adherence to brand and corporate digital guidelines • Partner with team members to develop, implement, and communicate digital governance practices • Responsible for member engagement strategy and omni-channel content development • Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner • Encourage staff in creating and maintaining a work environment with a high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance • Conduct market and design research in support of digital strategy efforts • Monitor industry trends incorporate best practices into work processes and communicate findings to leadership to ensure competitiveness in the market • Manage relationships with vendors, internal stakeholders, and I/S to ensure alignment on digital priorities, DX-driven communication strategies, and the successful execution of projects

Job Requirements

  • Bachelor's degree in marketing, design, or other job-related fields
  • Five years of digital marketing, communications and editing experience, website, digital communications, design, or related oversight experience
  • Two years management or supervisory experience or equivalent military experience in grade E4 or above (may be concurrent)
  • Excellent organizational, customer service, and presentation skills
  • Advanced proficiency in spelling, punctuation, and grammar skills
  • Ability to understand and use web content management systems
  • Ability to persuade, negotiate, or influence others
  • Ability to guide, direct, and assess the performance of others

Benefits

  • 401(k) retirement savings plan with company match
  • Health Insurance
  • Free vision coverage
  • Voluntary dental, vision, and life insurance
  • Paid annual leave — the longer you work here, the more you earn
  • Nine paid holidays
  • On-site cafeterias and fitness centers in major locations
  • Wellness programs and a healthy lifestyle premium discount
  • Tuition assistance
  • Service recognition

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