South Carolina’s largest and oldest health insurance company
Digital Experience Design Manager
Location
South Carolina
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Digital Experience Design Manager
BlueCross BlueShield of South Carolina
• Oversee user experience (UX) design ideation, and iteration, while ensuring the team adheres to best practices • Provide strategic direction in the development of testing approaches, including strategy, participant recruitment, and leveraging vendors and/or technology in the process • Enable the UX design process through strategic evaluation, acquisition, and management of technology/tools • Provide project support, to include translating design into project requirements, effectively communicating business needs, managing deadlines and team deliverables, and supporting implementation • Oversee the development and deployment of digital content across platforms to ensure editorial consistency and adherence to brand and corporate digital guidelines • Partner with team members to develop, implement, and communicate digital governance practices • Responsible for member engagement strategy and omni-channel content development • Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner • Encourage staff in creating and maintaining a work environment with a high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance • Conduct market and design research in support of digital strategy efforts • Monitor industry trends incorporate best practices into work processes and communicate findings to leadership to ensure competitiveness in the market • Manage relationships with vendors, internal stakeholders, and I/S to ensure alignment on digital priorities, DX-driven communication strategies, and the successful execution of projects
Job Requirements
- Bachelor's degree in marketing, design, or other job-related fields
- Five years of digital marketing, communications and editing experience, website, digital communications, design, or related oversight experience
- Two years management or supervisory experience or equivalent military experience in grade E4 or above (may be concurrent)
- Excellent organizational, customer service, and presentation skills
- Advanced proficiency in spelling, punctuation, and grammar skills
- Ability to understand and use web content management systems
- Ability to persuade, negotiate, or influence others
- Ability to guide, direct, and assess the performance of others
Benefits
- 401(k) retirement savings plan with company match
- Health Insurance
- Free vision coverage
- Voluntary dental, vision, and life insurance
- Paid annual leave — the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in major locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service recognition
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