• Make outbound calls to patients currently receiving care to resolve account balances • Take inbound calls and answer patient billing questions with clarity and professionalism • Process payments and update accounts accurately • Work assigned accounts using reporting tools to prioritize follow-up • Document all activity and coordinate updates with billing and clinic teams • Identify and communicate insurance or account changes

Role Description We are looking for a Webinar Host who can walk into a virtual room of many strangers and make every single one of them feel like you're speaking directly to them. This is not a presenting role. This is not a reading-off-slides role. This is a conversation. A trust-building exercise — every single session. You will be the face and voice of Twin Health's live webinar programme — hosting sessions for prospective members, explaining how Twin works, answering questions live, and converting curious attendees into committed members. You will be the reason someone decides — yes, I want to try Twin. What You Will Do - Host live webinars for prospective Twin members every week. - Explain complex health concepts — metabolism, diabetes reversal, digital twin technology — in simple, warm, conversational language. - Manage live Q&A sessions confidently and empathetically. - Adapt tone and content based on the audience. - Collaborate with the marketing team to refine webinar scripts and formats over time. - Track session performance — attendance, engagement, conversion — and actively work to improve. Qualifications - Exceptional spoken English — clear, warm, confident and conversational. - Hindi fluency is essential — comfortable switching naturally between both. - Any additional Indian regional language is a strong advantage (Tamil, Telugu, Kannada, Marathi, Bengali). - Basic understanding of health and wellness. - Experience in hosting, anchoring, training, teaching, or any live audience format (at least 2 years). - Ability to think on your feet and handle live Q&A gracefully. - Comfortable and confident on camera. Company Description Twin Health is on a mission to reverse chronic metabolic diseases — starting with Type 2 diabetes. Using a Whole Body Digital Twin, we map each person's unique metabolism and create a personalised programme that fixes the root cause — not just manages the symptoms. We are one of the fastest growing health-tech companies in India and the US.

• Submits timely, accurate invoices to payer for products and services provided. • Understands the terms and fee schedule for all contracts for which invoices are submitted. • Correctly determines quantities and prices for drugs billed. • Verifies that the services and products are correctly authorized and that required documentation is on file. • Ensures that invoices are submitted for services and products that are properly ordered and confirmed as provided. • Evaluates payments received for correctness and applies payments accurately to the system. • Verifies that payments received are correct according to the fee schedule. • Applies the payment correctly to the patient account. • Ensures that secondary bills and patient invoices are mailed within 48 hours of receipt of payment. • Notifies the Reimbursement Manager if there are overpayments and/or duplicate payments for the same service. • Transfers payments belonging to other offices within 48 hours of receipt. • Follows up on invoices submitted to ensure prompt and timely payment. • Calls to verify that claims submitted were received and are in processing. • Sends letters to the patient or responsible party when their insurance carrier fails to make payment reasonable time frame. • Generates and mails statements and collections letters. • Follows-up on all denials within 48 hours of receipt. • Ensures compliance with policies and guidelines outlined in the contract terms and fee schedule. • Follows HIPPA guidelines when accessing and sharing patient information to maintain patient and business confidentiality.

Title: Patient Accounts Specialist I - Physicians' Billing Location: - United States - Administrative & Professionals - Other - Full Time - Day - Remote - 161004 About the Job MedStar Physicians’ Billing Services has an opening for an experienced Patient Accounts Specialist (Level I) to join our team and work remote from home! To be successful, candidates must have a minimum of two years of experience in hospital/physician patient accounts and collections in medical billing operations. Join one of the largest health systems in the Maryland, Virginia and Washington, D.C., area and enjoy the benefits of a full benefits package including paid time off, health/vision/dental insurance, short- & long-term disability, tuition reimbursement and the benefits of remote work capability. Performs accounts receivable follow-up/collection procedures to obtain timely reimbursement from third party carriers and other payment sources on insurance invoice balance of = $3000.00 for a portion of approximately one billion dollars of annual accounts receivable. Performs collection activity for assigned divisions, third party carriers and individual providers. Maintains contacts with third party carriers and communicates billing/reimbursement changes to management in timely manner. Assists in evaluation of accounts receivable and participate in development of collection strategies to decrease outstanding balances. Minimal Qualifications Education - High School Diploma or GED required - Some college preferred - Consideration will be given to an appropriate combination of education/training and experience Experience - 2 years collection experience in medical billing operations required - Experience and proficiency using an automated billing system GE IDX and ETM experience preferred Knowledge Skills and Abilities - Knowledge of ICD9/10 and CPT4 coding as it relates to third party carrier reimbursement. - Knowledge of federal state and local legal and regulatory provisions that relate to collection activities. - Knowledge of third party carrier operating procedures and practices -- particularly as they relate to levels and methods of reimbursement. - Proven skill in defining problems collecting data interpreting billing information. - Ability to examine documents for accuracy and completeness to prepare records in accordance with detailed instructions. - Excellent organizational and analytical skills that ensure successful and accurate completion of daily quota driven processing. - Proficiency in use of computer and calculator. - Effective verbal and written communication skills. This position has a hiring range of USD $18.70 - USD $32.72 /Hr. In addition to your salary, MedStar Health offers a comprehensive healthcare package (including medical, dental and vision subject to eligibility requirements) and other benefits. The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by MedStar Health.  MedStar Health is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The hiring range is the range MedStar Health, in good faith, believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on work experience, education and/or skill level, etc. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in MedStar Health's sole discretion unless and until paid and may be modified at MedStar Health's sole discretion, consistent with the law. Why MedStar Health? At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through: - Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark. - Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization. - Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more. - More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations. About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C. region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people. MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health entities that are federal government contractors are Equal Opportunity and Affirmative Action employers. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.