Title: Field Applications Scientist, Upstream Bioproduction Processing (MA) Location: Agawam Massachusetts United States of America Full time As a USP Field Application Scientist (FAS) within the BioProduction Group, you will serve as a bioprocessing domain expert—helping biotechnology and biopharmaceutical customers accelerate technology adoption, process design, and optimization across upstream workflows. You will engage customers on a peer-to-peer, application-focused basis, providing technical leadership and process insight before, during, and after the sale. Acting as both a trusted advisor and problem solver, you will ensure customers achieve compliance, speed, and performance using Thermo Fisher Scientific solutions while helping shape our future innovations through Voice of Customer (VOC) Location: This is a remote customer facing position covering a Massachusetts territory. Residency in either Massachusetts, Rhode Island, New Hampshire or Connecticut is required. No relocation assistance is provided. What You Will Do - Serve as a technical expert and consultant, applying deep bioprocessing knowledge across upstream processing and single-use technologies. - Engage customers peer-to-peer to support process development, optimization, and technology integration across upstream workflows. - Lead pre- and post-sales technical activities, including product evaluations, proof-of-principle (PoP) studies, demos, pilot runs, and technology qualification in regulated environments. - Provide comprehensive troubleshooting as the entry point for quality and performance issues, collaborating with Quality, Field Service, and Technical Support to ensure fast, compliant resolution. - Deliver technical training for both internal and external audiences—covering process scientists, engineers, and operators—to build capability and confidence in Thermo Fisher systems. - Conduct workflow consulting and GEMBA walks at customer sites to identify process improvement opportunities and align solutions with operational goals. - Support Bioprocessing Development Center (BDC) activities and on-site demonstrations, ensuring consistent messaging and technical excellence. - Develop and implement adoption plans with measurable achievements (e.g., time-to-first-run, time-to-first-GMP lot) and conduct follow-up utilization reviews. - Document all activities in CRM/SFDC, maintaining accurate technical engagement records, win plans, and risk mitigation plans. - Collaborate cross-functionally with Account Managers, Field Service Engineers, Technical Support, Product Management, R&D, and Quality/Regulatory to deliver seamless end-to-end outcomes. - Gather and communicate the Voice of Customer (VOC) to inform product roadmaps, feature development, and best-practice content (application notes, white papers, and case studies). - Represent Thermo Fisher Scientific at industry events—including conferences, workshops, and webinars—by delivering workflow-based technical presentations and thought leadership. How You Will Get There Education - BSc/MSc/PhD in Chemical Engineering, Biochemical Engineering, Bioengineering, Biotechnology, or a related discipline (or equivalent bioprocessing experience). Experience - 5+ years of hands-on experience in bioprocessing (Process Development, MSAT, or cGMP Manufacturing) with proficiency in at least one of the following: - Single-use bioreactors (5–2,000 L+), cell culture, or perfusion systems - Proven record of technical engagement and process troubleshooting in Process Development and cGMP environments. - Experience supporting scale-up, tech transfer, and process optimization projects from development to manufacturing. Knowledge, Skills, and Abilities - Deep understanding of bioprocessing workflows, cGMP principles, and regulatory expectations (FDA, EMA, Annex 1). - Ability to interpret URS, P&IDs, batch records, and qualification protocols; comfortable with automation systems and process control HMIs. - Skilled in process design, optimization, and workflow consulting, using data-driven analysis to identify improvements. - Familiarity with PAT tools , DoE, and QbD principles (ICH Q8/9/10). - Knowledge of ASME-BPE standards and risk-based extractables/leachables evaluations for single-use systems. - Proficient in data analysis tools (Excel, JMP; scripting a plus) and technical writing. - Strong communication, problem-solving, and influencing skills; effective in multi-functional collaboration. - Experience using Salesforce.com (SFDC CRM) for opportunity and activity tracking. - Demonstrates Thermo Fisher Scientific’s Four I’s values: Integrity, Intensity, Innovation, and Involvement. - Field travel of up to 50% (2 weeks out of a month) is required. Our Mission At Thermo Fisher Scientific, we are driven by our mission to enable our customers to make the world healthier, cleaner, and safer. Join our Bioproduction team and help our customers deliver life-changing medicines through innovation in bioprocessing and technical partnership. Compensation and Benefits The salary range estimated for this position based in Massachusetts is $84,000.00–$125,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount