• At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. • The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NiCE CXone customers through custom deployment projects. • The Solutions Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. • The Solutions Architect will engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process, assisting with the solution life-cycle and ensuring a seamless customer journey. • The Solutions Architect will have a strong command of CXone products and ecosystem and be responsible for both technical and business tasks including management of customer expectations and satisfaction and the configuration of CXone solutions based on customer requirements and industry best practices. • Client Leadership • Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria • Translate complex data sets into solution-oriented designs that address customer needs and business goals • Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs • Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions • Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts • Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Project Implementation methodologies such that you can ensure CXone delivers the right solution to the customer and that desired business outcomes are achieved • Technical Leadership: • Be able to speak to the capabilities of the CXone Product Suite • Provide technical architecture leadership, analysis, design, development and enhancement • Maintain expertise and currency in industry leading contact center technologies • Solution Leadership • Assist with the project management design of the end-to-end solution life-cycle

• Proactive leader of technical discovery conversations to qualify and validate the customer requirements and use cases to build out a bill of materials that meets the customer needs and aligns to the desired outcomes. • Conduct technical sales presentations, product, and solution demonstrations across SonicWall portfolio to an audience typically between 1-100 persons, keeping partners and customers informed of our new solutions and industry trends. • Talk to and demonstrate SonicWall unique value proposition and to know our key competitive offerings in this space. • Builds out a minimum of 10 trusted relationships with channel partners, holding reoccurring meetings with their channel technical decision makers. • Builds out and maintains personal lab for most common demo requests and personal development. • Support remote partner product trials. • Technical lead for proof of concepts that are either with a partner or direct with a customer. • Participate in beta testing and feedback of products, working alongside the product management teams. • Teaming with support where necessary to preserve relationships with partners and customers. • Support key technical marketing initiatives, builds out collateral, presenting on virtual or external events. • Develop expertise to a PoC level between 3-6 x SonicWall product areas and a subject matter expert and go to persons for region. • Shares best practices with fellow peers. • Provides support for onboarding new solutions engineers. • Keeps regional sales informed of roadmap insights, product updates and technical best practices. • Adheres to the company values, guidelines, and solution engineering regional reporting tasks.

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process. • Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions. • Craft compelling technical demonstrations that clearly communicate our product's value proposition. • Create technical enablement resources that amplify our sales team's effectiveness and technical fluency. • Build self-service tools and documentation that empower customers to implement solutions independently. • Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

• Develop strategy and operations to improve win rates by helping teams discover, explain, and demonstrate how GitLab meets customer requirements and desired business outcomes. • Lead initiatives that scale the organization and its operating model to support future growth. • Create and improve processes, metrics, and key performance indicators for technical evaluations, workshops, demos, and proof-of-concept engagements. • Partner with Sales and Partner teams to align on strategy, priorities, and support for specific prospects, customers, and partners. • Build strong relationships with key customers at the technical sponsor and executive level. • Work with Enterprise sales leadership in US, Canada & LATAM to support account plans, strategies, and quarterly goals. • Collaborate with Customer Success, Product, Engineering, Marketing, Services, and Sales Operations to improve engagement models, team enablement, and field feedback loops. • Hire, mentor, and develop an exceptional team of Solutions Architects and managers. • Drive organizational transformation by proactively identifying gaps, building structure where none exists, and leading change without waiting for top-down direction.