• Provide Christian-based counseling services via secure telehealth platforms • Integrate biblical principles and faith-based guidance with counseling support • Provide age-appropriate counseling for teens, young adults, and adults • Maintain timely, accurate session documentation • Adhere to ethical standards, confidentiality requirements, and organizational policies • Collaborate with leadership and clinical support teams as needed • Refer clients appropriately when needs exceed scope of practice

• See net-new patients referred directly through the Ash app — no cold outreach required • Conduct four 50-minute weekly telehealth sessions per patient, with the goal of seeing each patient within one week of referral • Maintain HIPAA-compliant session transcriptions and share them with the Slingshot team • Participate in a research study examining how Ash works with therapy • Please note, patients consent to data sharing with Slingshot at the point of referral

Role Description As a Recurring Care Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You'll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you'll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery. This role requires strong organizational skills, excellent attention to detail, and a proactive, solutions-oriented mindset. You'll handle high volumes of communication and scheduling tasks—responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift. Your ability to manage these responsibilities efficiently while maintaining a high standard of customer service is critical. In addition to daily operations, you'll be encouraged to proactively identify and communicate opportunities for process improvement to maximize team efficiency. Flexibility, adaptability, and a collaborative spirit are essential, as you'll work cross-functionally with operations, product, and engineering teams to share feedback, unify workflows, and help shape the tools and automation that will drive future scalability. This is a 3 month temporary position to support our seasonal growth. What you'll do: - Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients - Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution - Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses - Schedule and confirm 10–30 patient visits per shift with accuracy and empathy - Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details - Ensure all necessary documentation is collected and uploaded for scheduled visits - Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail - Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations - Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability - Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners Qualifications - Previous medical scheduling experience - Excellent critical thinking and problem-solving abilities - Highly organized and capable of managing competing priorities with strong time management - Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically - Comfortable working both independently and as part of a team in a dynamic, evolving environment - Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools - A mindset geared toward continuous improvement and operational efficiency - Prior experience in healthcare or familiarity with medical terminology is strongly preferred Location and Schedule - Location: This is a fully remote position based in the US. - Employment Type: This is a 3-month temporary position to support our seasonal growth. - Work Hours: This is a full-time role working 40h per week. Float operates in the PST time zone. Work hours for this position are likely to be 9am to 5pm PST from Monday to Friday. Benefits - Medical, dental, vision - 401k matching - Unlimited PTO with minimum days - Paid parental leave - Phone & internet monthly stipend - Annual Learning Stipend - HSA & FSA - Voluntary Life, Accident, Hospital, and Critical Illness Insurance - Zero commute. Work wherever you are (on or around US hours) Compensation Compensation for this role consists of a base salary of $48,000 per year for a 3-month engagement contract. Individual compensation will be commensurate with the candidate's experience and location. Culture We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever-changing work environment. At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk! Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.

Title: Kidney Care Specialist Location: Washington, DC Full-time Job Description: PURPOSE AND SCOPE: The Kidney Care Engagement Specialist creates a supportive, engaging virtual environment for individuals impacted by Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD). Under the direction of the Manager of Engagement Specialists, this role provides one‑to‑one support and facilitates small‑group discussions to help participants understand kidney care pathways, available education and treatment options, and how to navigate next steps in their care journey. The specialist engages participants through inbound and outbound outreach, virtual group interactions, and ongoing follow‑up. Working collaboratively with Kidney Care Specialist and referral partners, the specialist ensures seamless communication, care coordination, and participant follow‑through across the kidney care continuum. By delivering empathetic communication, high‑quality discussions, and consistent virtual engagement, this role enhances patient readiness, strengthens awareness of home therapy options, and contributes to an improved overall participant experience. The Kidney Care Engagement Specialist supports Fresenius Medical Care’s mission, vision, and values by promoting informed decision‑making and facilitating smoother transitions throughout the kidney care ecosystem. PRINCIPAL DUTIES AND RESPONSIBILITIES: Outreach, Lead Engagement & Individual Support - Initiate timely outreach to individuals referred through multiple sources, including website referrals, care teams, clinics, nephrology offices, and digital channels. - Monitor and manage the website chat function, responding to inquiries with clear, accurate information and guidance. - Conduct supportive phone conversations to answer questions, clarify kidney care concepts, and connect individuals to appropriate programs, classes, and resources. - Listen to individual needs, concerns, and readiness indicators to provide personalized recommendations for education or next steps. - Provide empathetic, actionable support for individuals who may be newly diagnosed, overwhelmed, or uncertain where to begin. - Maintain consistent communication patterns to help reduce care barriers and crisis starts across the kidney disease continuum. Virtual Group Facilitation - Lead scheduled virtual small group sessions (45–60 minutes) using approved content and discussion frameworks. - Create an inclusive, safe environment that encourages participant interaction, questions, and shared experiences. - Support discussion on kidney disease progression, dialysis modalities, home therapies, permanent - access placement, and available support resources. - Facilitate conversations about Chronic Kidney Disease, Dialysis Treatment Options and Resources to support an individual's Kidney Disease Journey - Apply motivational interviewing and patient centered communication strategies to support participant understanding. - Create an engaging, supportive virtual environment that encourages patient participation and understanding. Participant Engagement & Follow Up - Reinforce session concepts and guide participants toward next steps, including additional session enrollment, resource needs, post class review, and connecting with a Kidney Care Specialist for follow up. - Re-engage participants who miss sessions with reenrollment options and follow-up materials. - Support referral generation and conversion by reinforcing education, identifying patient readiness, and guiding next steps in collaboration with Kidney Care Specialist, care teams and other referral sources. - Document participant attendance, engagement details, and relevant next steps in CRM with accuracy and timeliness. - Provide hand-offs to Kidney Care Specialist to ensure seamless hand-offs, alignment on patient status, and closure of care gaps - Notify referral sources of session attendance, if applicable. Compliance, Documentation, Quality & Program Development - Document all interactions following organizational standards, privacy requirements, and compliance policies. - Ensure all facilitation aligns with approved content and role scope. - Maintain confidentiality and adhere to regulatory and organizational guidelines. - Participate in team meetings, training, and competency development supporting the broader Kidney Care - Advocate Organization initiatives. - Communicate patient participation, engagement outcomes, and next steps to appropriate stakeholders, - including referral sources when applicable. - Partner with Engagement Specialists and Leadership to identify opportunities to improve workflows, referral - efficiency, and patient experience. PHYSICAL DEMANDS AND WORKING CONDITIONS: - Fully remote; requires reliable internet and ability to work across varied virtual class times (Monday Saturday). - The position requires frequent prolonged periods of working at a computer. - Assignment may include early morning, evening, or weekend session rotation based on program scheduling needs. - Requires proficiency with virtual meeting platforms, documentation systems, and Microsoft 365 tools. - May require travel to regional, business unit, and corporate meetings. SUPERVISION: - No direct supervisory responsibilities. - Works under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams. EDUCATION AND REQUIRED CREDENTIALS: - High School diploma or G.E.D. required; 2-5 years clinical background preferred - 2-5 years’ experience in group facilitation, coaching, counseling, patient support, education, or related fields. - Prior experience working with individuals managing chronic conditions is preferred. - College degree preferred EXPERIENCE AND SKILLS: - Strong virtual facilitation and communication skills, with the ability to build rapport quickly in a remote - environment. - Comfortable guiding diverse groups through structured conversation and discussion-based learning. - High level of emotional intelligence and demonstrated ability to relate to persons of all ages and diverse - backgrounds, skills, knowledge levels and abilities. - Familiarity with kidney disease, dialysis modalities, and care pathways (training provided). 2 - Experience supporting referrals through excellent organization, follow-up workflows, or care coordination preferred. - Effective collaborator with clinical and nonclinical partners across multiple regions and time zones. - Ability to work autonomously but collaboratively on a team - Proficiency with virtual meeting platforms, CRM systems, and Microsoft 365 tools. - Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. PURPOSE AND SCOPE: Under the direction of a Kidney Care Advocate Manager, collaborates with internal and external care teams, to ensure a positive experience for every patient living with kidney disease through education, modality options, access placement and follow through, and if applicable, to eventual admission into kidney care services. Assists with presenting materials on Home Dialysis to providers, patients and other groups, as requested. Adheres to the FMCNA Compliance Program and all regulatory and FMCNA policy requirements. Supports FMCNA’s mission, vision, core values and customer service philosophy by supporting all aspects of growth within defined Regions or Areas of a Business. PRINCIPAL DUTIES AND RESPONSIBILITIES: - Collaborate with Regional Home Therapy team through the provision of administrative support, to ensure every patient along with their care giver and support system (if applicable) receives comprehensive education on modality options including hemodialysis treatments both at home and in-center, peritoneal dialysis, kidney transplantation, and palliative and supportive care, as well as education on hemodialysis access types with a focus on the health and safety benefits of AV-Fistula or AV-Graft compared to central venous catheters. - Under the direct supervision of Kidney Care Advocate Manager and/or a Registered Nurse, provides information regarding options for renal replacement therapy when a patient reaches end stage renal disease (ESRD), allowing the patient to make an informed decision regarding the option that meets his/her medical needs and lifestyle choices. - Responsible to assist patient care team in order to navigate patients through initiation of dialysis, or in transition from incenter hemodialysis to home therapy, including but not limited to proper and timely access placement. - Maintain routine communication with physicians, physician practices and administrators, and the interdisciplinary team members, including Clinic and Home Program Managers. - Assist in establishing processes with physician practices as well as local clinics for patient referrals and evaluation of the effectiveness of processes on an ongoing basis. - Respond promptly to all referrals. - Coordinate the timely admission of patients, including urgent start placements into Home Therapy and In-Center programs. Collaborate with operations leadership to identify home therapy training delays and help to resolve any barriers to expediate training. - Strive to meet Fresenius Kidney Care Home Therapies awareness goals by maintaining strong physician and partner relationships and identifying opportunities for increasing patient education referrals. - Assist field operations management, Home Therapy leadership, and other departments with implementation of the home therapy strategic plan. Responsibilities include but are not limited to understanding local and regional kidney disease trends and population needs, identifying expansion of service opportunities, and understanding relationships with both physicians and prospective patients. - Maintain knowledge of FMCNA Home Therapies products, services and strategies in order to promote FMCNA Home Therapies to the community through outreach programs. - Support educational programs for physicians and Fresenius staff as needed. - Responsible for promoting Kidney Care Advocate services and Kidneycare:365 education to providers including physicians within the guidelines established by Company policies and procedures. - Ensure accurate and timely documentation of patient interactions and status, through maintenance of SAP database. - Escalate issues to supervisor for resolution, as deemed necessary. - Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations. - Assist with various projects as assigned by direct supervisor. - Performs other related duties as assigned. PHYSICAL DEMANDS AND WORKING CONDITIONS: - The physical demands and work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires frequent prolonged periods of standing. - The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. - The position may require a significant amount of driving on specific days in terms of visiting between clinics in order to complete the duties and responsibilities set forth above. - Local and regional travel is required as requested. May work some evenings and weekends as required to assist with modality education. SUPERVISION: - None EDUCATION: - High school diploma or GED required. - College degree preferred - CCHT and/or LPN preferred, however, not required. EXPERIENCE AND REQUIRED SKILLS: - Minimum of one-year experience in teaching or sales, with required education. - Dialysis experience preferred but not required - Demonstrated skills in customer service and ability to work autonomously. - Excellent verbal, written and presentation skills. - Proficient in Outlook, Excel, Word, PowerPoint and use of smart phones and other computing devices. - Must be able to multi-task and manage cases in a Salesforce database or Customer Relationship Management system. This skill is preferred, not required. - Results oriented to exceed established goals. - High level of emotional intelligence and demonstrated ability to relate to persons of all ages and diverse backgrounds, skills and abilities. - Proven ability to be a team player. The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Rate: $XX - $XX Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors