Founded in 2000 and based in Mississauga, Ontario, Canada, PointClickCare offers comprehensive services to assist long-term healthcare providers. One of the first healthcare vendor
Sr Solutions Analyst - Financial
Location
United States + 1 moreAll locations: United States | Canada
Posted
7 days ago
Salary
$55K - $70K / year
Seniority
Senior
No structured requirement data.
Job Description
Sr Solutions Analyst - Financial
PointClickCare
Role Description Your focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role, you need to be able to remain calm while troubleshooting simple to moderately complex system issues with customers. A strong understanding of administrative tasks and workflows for long-term care and medical facilities is key to your success. Reporting to the Sr Manager, Customer Support Key Responsibilities - Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities - As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat, or remote sessions - Work effectively and professionally with other departments to resolve issues - Document user problems through the use of an online problem management system, Salesforce’s Service Cloud - Coordinate and execute internal, external, and/or internal/external meetings to resolve problems - Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS - Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary Qualifications - Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required) - Excellent interpersonal, customer support, and problem-solving skills - Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast-paced and high-demand environment - Strong communication, relationship management, and documentation skills - High degree of computer literacy and excellent typing skills - Experience providing web-based application software support - Prior long-term care experience working in a business office role - Prior experience using PointClickCare (Preferred, Not required) Requirements $55,000 - $70,000 a year - At PointClickCare, base salary is one of the many components that make up our total rewards package. - The US base salary range for this position is $55,000 to $70,000 + Performance-based bonus, and full-time benefits. - Our salary ranges are determined by job and level. - Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Benefits - Benefits starting from Day 1! - Retirement Plan Matching - Flexible Paid Time Off - Wellness Support Programs and Resources - Parental & Caregiver Leaves - Fertility & Adoption Support - Continuous Development Support Program - Employee Assistance Program - Allyship and Inclusion Communities - Employee Recognition … and more! Company Description At PointClickCare, our mission is simple: to help providers deliver exceptional care. We empower our employees to push boundaries, innovate, and shape the future of healthcare. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
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