Revenue.io is the Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed-won. We are the only sales platform that guides reps before, during, and after every interaction, accelerating pipeline, improving forecast accuracy, and driving repeatable growth. Companies like Square, United Rentals, HPE, and Nutanix rely on Revenue.io to unify sales execution across every touchpoint. We are the only company recognized in both the Forrester Waves for Conversation Intelligence and Sales Engagement. Revenue.io is also a Gartner Cool Vendor and has been named one of the Best Places to Work by BuiltinLA and Comparably. Revenue.io is backed by Goldman Sachs, Bryant Stibel, and Palisades Growth Capital. You will join a high-growth team and work with experienced mentors to scale the core platform behind our AI-driven products. This is a chance to build industry-defining technology in a collaborative, mission-driven environment. Our Core Values We Learn Continuously: We treat every call, commit, and customer moment as a feedback loop. Curiosity is our unfair advantage. We are Human-Centered: AI serves people. We design for trust, clarity, and momentum in real conversations. We Look in the Mirror: When something breaks, we fix it at the root and share what we learned. Accountability travels faster than blame. We Dream Big: We set goals that feel a little uncomfortable and then make them practical. Ambition plus discipline wins. We Champion Every Voice: The best insight can come from the quietest person in the room. Inclusion is how we find it. We’re looking for people who want to shape the future of human potential with AI. Who We’re Looking For Revenue.io is seeking a Director of Customer Success to lead and scale a global team of passionate CSMs while directly managing a portfolio of strategic enterprise customers. You’ll report to the COO and play a critical role in shaping the strategy, structure, and operational excellence of our CS organization. This hybrid role blends hands-on customer engagement with visionary team leadership. You’ll be responsible for driving adoption, growth, and retention across our customer base—using AI-powered insights, scalable programs, and deep executive partnerships to deliver measurable business impact. If you’re equally energized by building high-performing teams, developing scalable playbooks, and working directly with customers to ensure they realize the full value of Revenue.io, this is the role for you. What you will be doing: Lead and Inspire a Global Team Build, mentor, and scale a world-class team of Customer Success Managers, empowering them to deliver exceptional experiences and drive measurable customer outcomes. Lead highly effective weekly team meetings, deal reviews, and performance sessions to align priorities, share insights, and strengthen execution. Oversee headcount management, book balancing, and capacity planning to ensure equitable distribution of accounts and sustainable workload. Develop and execute hiring and onboarding plans that accelerate new hire readiness and reinforce a culture of excellence and accountability. Own a Strategic Book of Business Personally manage and grow key enterprise accounts—ensuring adoption, expansion, and executive alignment while modeling world-class CSM engagement. Develop Scalable Customer Success Programs Partner with RevOps, Product, and Marketing to design and deliver digital programs, automation, and playbooks that drive consistent value across all segments. Leverage AI and Data for Proactive Success Use Revenue.io’s own AI platform and Salesforce workflows to identify risks, predict churn, surface expansion opportunities, and trigger the right interventions at scale. Shape the Global CS Strategy Partner cross-functionally with Sales, Product, Support, Implementation, and Marketing leadership to align goals, define success metrics, and evolve the customer journey for long-term growth. Drive Operational Excellence Establish repeatable processes, implement KPIs, and continuously refine systems to improve visibility, scalability, and efficiency across the organization. Manage the operational rhythm of the CS team—tracking performance, forecasting capacity, and ensuring alignment between strategic objectives and day-to-day execution. Champion the Voice of the Customer Serve as the executive advocate for customer needs—bringing insights to influence product roadmap, go-to-market strategies, and company-wide customer obsession. Deliver on key performance targets by driving operational excellence, accountability, and data-driven execution across the Customer Success organization. Lead global transformation initiatives that marshal cross-functional resources to implement scalable, high-impact solutions that elevate customer outcomes. Collaborate with your team to showcase customer success stories—building case studies, model customers, and reference programs that demonstrate measurable ROI. Build and maintain trusted, executive-level relationships with customer leaders to ensure alignment, value realization, and long-term partnership success. Strategically prioritize investment of time and resources across accounts to maximize customer impact, retention, and expansion potential. What you should have: 10+ years of experience in Customer Success or Account Management within SaaS, including 5+ years leading and developing CSM teams. Proven success driving retention, expansion, and customer health in complex, enterprise-level accounts. Strong experience with Salesforce, CS automation tools, and AI-driven workflows to scale engagement and insights. Strategic and analytical mindset—able to balance data-driven decision-making with human-centered leadership. Excellent communication and executive-level presence with the ability to influence at all levels, both internally and externally. Deep understanding of the art and science of relationship management, value realization, and business impact storytelling. A passion for innovation, adaptability, and continuous learning in a fast-moving environment. Experience partnering cross-functionally with Sales, Support, Implementation, Marketing, Product, and Operations to deliver cohesive customer outcomes. Builder mentality—comfortable with ambiguity, process creation, and scaling programs from the ground up. OTE Range $200,000 — $220,000 USD Company Benefits Include Paid parental leave (after 1 year of service) Flexible time off (US only) Competitive salary and stock options Multiple medical plans to choose from including HSA and FSA Work from home flexibility Anti-Discrimination We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled). What Personal Information We Collect Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts. How We Use Your Information For professional, internal analysis, or employment-related purposes, including job applications. all applicants are subject to our Employment Privacy Notice and Global privacy policy. Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which Revenue.io handles personal data of employees and job applicants: https://www.revenue.io/privacy-notice-employment

Company Description Canyon GBS (canyongbs.com) is a Mesa, Arizona-based technology company pioneering AI-powered software products for higher education and government agencies. Our flagship products, Advising App, an all-in-one CRM and student engagement platform, and Aiding App, an AI-driven help desk and service management solution, are transforming how organizations engage with, support, and serve their communities. Our mission is to equip public-sector organizations with compliant, powerful, and affordable AI technology that drives efficiency, equity, and meaningful outcomes. Through our commitment to ethical AI and user-centered design, Canyon GBS is empowering organizations to modernize operations and unlock greater opportunities for everyone they serve. What We Offer Salary: $65,000 - $70,000 DOE. Benefits: Comprehensive health, dental, vision, 401(k), and an unlimited PTO policy. Impact: Help shape how customers and partners learn, experience, and adopt two category-defining products. Mission: Join a purpose-driven company using AI to advance equitable access to education and public services. Job Description Canyon GBS is seeking a Product Success Associate to support customer-facing product education, demonstrations, and enablement activities across Advising App and Aiding App. This role blends learning and development, instructional design, and product expertise to help organizations understand the value of our technology and adopt it effectively. Reporting to the Marketing Manager, this role partners closely with the product, sales, and client experience teams to support demos, product tours, onboarding materials, training sessions, and knowledge base documentation. You will help ensure that customers, prospects, and partners experience our products clearly, consistently, and with confidence. This is a hands-on role ideal for someone who enjoys teaching complex tools in simple ways, thrives in a fast-growing SaaS environment, and wants to support how Canyon GBS presents and delivers its products to the world. Key Responsibilities Product Demonstrations and Enablement Conduct live product demos for prospects, customers, and partners across Advising App and Aiding App. Support pre-sales discovery with tailored demo workflows and configurable walkthroughs. Lead upsell and expansion demos by showcasing new modules and product updates. Deliver product demonstrations at conferences such as EDUCAUSE, SXSW EDU, and Complete College America. Learning and Development Design and deliver virtual and in-person training for new and existing users. Build product tours, guided walkthroughs, onboarding checklists, and self-paced learning resources. Translate new features into clear training materials and user-friendly instructions. Create instructional content that makes our products easy to learn and adopt. Knowledge Management Maintain the product knowledge base, including feature guides, release summaries, FAQs, and support articles. Document product changes and ensure accuracy across all customer-facing materials. Collaborate with marketing and product teams to ensure consistent messaging across content. Event and Partner Support Support the marketing and product teams with demos at conference booths, content capture, and on-site presentations. Travel up to 25 percent for conferences, training engagements, and customer storytelling opportunities. Contribute product expertise to partner-enablement materials and joint presentations. Product Insights and Feedback Loops Track training usage, demo outcomes, and content engagement to refine enablement approaches. Share structured insights with product and client experience teams to inform product updates. Recommend improvements that increase product adoption, onboarding quality, and user confidence. Qualifications

About Ema: Ema is redefining how work gets done by building the next generation of agentic AI technology that empowers every employee to be their most creative and productive. Our Universal AI Employee automates repetitive tasks, enabling enterprises to focus on strategic initiatives. Founded by ex-Google, Coinbase, and Okta executives and backed by the world’s top investors and angels, Ema is well-positioned to revolutionize enterprise productivity. We are headquartered in Silicon Valley, with a growing team in Bangalore. Our hybrid work environment encourages innovation and collaboration across geographies. Role Overview: As a Senior Technical Account Manager at Ema, you will be the driving force behind successful implementations of agentic AI workflows, ensuring enterprise customers realize the full value of Ema’s solutions. You will act as the primary liaison between customers and Ema’s internal teams, holding all the threads across project management, stakeholder communication, technical issue resolution, and AI workflow maintenance. This role demands strong technical project management, the ability to proactively identify and mitigate risks, and a deep understanding of AI Employees—including how to evaluate and optimize them from the customer’s perspective. The TAM will also determine when to engage internal teams (e.g., AI Application Engineering) to resolve issues or improve performance. This is a high-ownership, high-impact role ideal for someone who excels in fast-moving environments, enjoys solving complex challenges, and is passionate about transforming enterprise workflows with AI. Key Responsibilities: 1. Project Management & Implementation Lead end-to-end implementation of Ema’s agentic AI workflows for enterprise customers. Own the entire project lifecycle—from kickoff, planning, execution, risk mitigation, and go-live to post-deployment optimization. Identify and mitigate technical, stakeholder, and business risks proactively, ensuring successful customer adoption. Serve as the single point of contact for all implementation-related deliverables, setting clear expectations with both internal and external stakeholders. Work closely with engineering and solution engineering teams to resolve technical roadblocks swiftly. 2. AI Employee Maintenance & Evaluation Continuously monitor AI Employees’ performance, ensuring they meet customer expectations and business objectives. Establish clear evaluation criteria from the customer’s perspective and proactively address performance gaps. Determine when to engage internal teams (e.g., AI Application Engineering, Data Science) to improve AI Employee functionality or resolve technical issues. Analyze customer usage patterns and feedback to recommend optimizations for better accuracy, efficiency, and automation. 3.  Customer Training & Enablement Train and educate customers on how to effectively utilize AI Employees and agentic AI workflows. Develop comprehensive training materials, conduct workshops, and offer hands-on guidance to drive adoption. Monitor adoption rates and user engagement, identifying potential roadblocks early and addressing them proactively. 4. Customer Relationship Management & Retention Act as a strategic advisor, helping customers maximize ROI from Ema’s solutions. Monitor customer satisfaction and identify risks to retention, working proactively to ensure long-term engagement. Run business reviews (QBRs) and success check-ins with key stakeholders to align on objectives and ensure continued value realization. Identify upsell and cross-sell opportunities, collaborating with the Sales team to expand product adoption. 5. Communication & Stakeholder Management Bridge technical and business teams, translating customer requirements into actionable solutions. Required Skills and Qualifications: Experience: 5+ years in a Technical Account Manager, Customer Success, or Solutions Architect role within Enterprise SaaS or AI platforms. Technical Expertise: Strong understanding of AI technologies, cloud services, and enterprise integrations. Customer Engagement: Proven track record of building strategic relationships with enterprise customers, particularly in high-stakes, complex environments. Problem Solving & Strategic Thinking: Strong analytical skills with the ability to identify customer pain points, develop strategic solutions, and drive business value. Communication Skills: Exceptional verbal and written communication skills, with the ability to simplify complex technical concepts for diverse stakeholders. Customer-Centric Mindset: Passionate about delivering value and building long-term customer success stories. Adaptability & Ownership: Ability to thrive in a fast-paced startup environment with a high degree of ownership, urgency, and a bias for action. Why Join Ema? Be at the forefront of revolutionizing enterprise productivity with agentic AI technology. Work with a world-class team of industry veterans and innovators who are passionate about building the future of work. Opportunity to grow with a high-impact, high-ownership role that directly influences customer success and product direction. Hybrid work environment with flexible work arrangements in Silicon Valley and Bangalore. Competitive salary and performance-based bonuses. Ema Culture and Values: High Bar on Quality: We value excellence and expect everyone to deliver exceptional work. Ownership and Accountability: We love self-starters who take full ownership and solve problems without waiting for permission. Impact-Driven Approach: We measure the impact of everything we do and set aggressive goals to drive meaningful outcomes. Team Collaboration and Growth: We encourage continuous learning, knowledge-sharing, and growing together as a team. No Hierarchy, Just Execution: We don’t have traditional manager roles; everyone is expected to contribute as an individual contributor (IC) while collaborating effectively. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Yobi is a rapidly growing Behavioral AI company on a mission to ethically democratize the benefits of data and AI . Since 2019, we have built one of the largest consented behavioral datasets in the United States, extending far beyond the walled gardens of Big Tech. Unlike traditional LLM companies, Yobi builds foundation models of human behavior grounded in real-world actions such as purchases and store visits. Our private-by-design modeling enables state-of-the-art personalization and decisioning for leading brands and agencies while protecting privacy, safety, and ethics. Today, we are focused on bringing the performance of closed-web user acquisition to the open web and connected TV , giving brands walled-garden results without the walls. At our core, Yobi is building the behavioral intelligence layer for any system that makes a personalization decision . Working at Yobi We’re at an inflection point—customer adoption is accelerating, but there’s still room to shape the architecture and culture from the ground up. Engineers here own major surface areas , build 0→1 systems in large-scale data and model infrastructure, and help define how Behavioral AI scales ethically and effectively. Highlights: Well-funded with 5+ years of runway. At the same time, we are scaling revenue quickly and project to be breakeven in 2026. Partnerships with Microsoft and Databricks Fully remote or hybrid from several hubs (SF Bay Area, Seattle, NYC) World-class team of Machine Learning experts who worked on cutting edge infra and recommender systems @ Amazon, Uber, Twitter, Meta, etc. Product and Go-To-Market teams who have taken ideas from concept to 9 figure revenue streams Benefits: Competitive Base Salary Meaningful equity & financial upside - a real % of the company Annual bonus target based on personal and company performance Health, Dental, Vision - most plans will pay little to 0 out of pocket Unlimited PTO - we care about impact, not tracking days you’re out 401k with company match % As a Customer Success Lead , you’ll be responsible for ensuring campaign excellence across live programs, from onboarding, performance monitoring, and growth of client campaigns. You’ll be the connective tissue between brands, partners, and internal teams, proactively driving results and providing white-glove support. Your goal: make every Yobi campaign a success story. You’ll need a strong background in programmatic advertising (5–7 years), a strategic mind, and hands-on platform experience (e.g., Nexxen, The Trade Desk, Viant). You should love to make an impact, enjoy solving complex delivery problems, and be energized by client-facing impact. What You’ll Do Ensuring campaigns run smoothly and hit performance goals Translate client objectives into clear media plans, creative needs, and setup requirements What You Bring 5 to 7 years of experience in programmatic advertising, with a strong track record of campaign delivery Hands-on knowledge of major DSPs, especially Nexxen, The Trade Desk, or Viant Experience working directly with clients and solving problems across both technical and strategic layers A strong understanding of how campaigns are paced, optimized, and measured The ability to jump into the platforms and figure things out when something’s not working Clear communication skills and a calm, professional approach under pressure A bias toward action, with a knack for bringing order to fast-moving environments We prioritize attitude, culture, and general (technical) fit over matching perfectly into one of our job descriptions. If our mission and work resonates with you, we encourage you to apply. Tell us how you can help drive our products forward, even if you don’t feel like you are a perfect fit for some of the listings.