• Own the full arc from post-purchase to resolution • Rebuild operating model with AI at the center • Drive structural cost reduction and margin improvement

• Partner with Retail account executives as operational support in their territory-specific pipeline of business. • Assist Operations in managing current projects: updating inventory playbooks, auditing quotes prior to order placement, quote revisions, checking inventory status. • Utilize Excel and our WSI systems to update project statuses at the item level, ensuring our timelines will meet clients’ delivery needs. • Support Ops managers and cross-functional teams with providing project details and updates (Planning, Care Center, & Logistics). • Manage project status in partnership with Care Center support team and Logistics team - quotes, quote revisions, payments, keying orders and managing playbooks. • Support Care Center teams with “triage” plans for customer escalations. • Participate in account executive pipeline sales reviews. • Execute stock checks and alternate product suggestions in partnership with the Planning team.

Role Description The Senior Director of Disaster Operations provides executive leadership for all Response, Debris Management, and Logistics operations across AC Disaster Consulting (ACDC). This role is responsible for leading, integrating, and advancing disaster response, logistics, and debris management services for public, private, and non-profit sector clients nationwide. The Senior Director serves as a subject matter expert, strategic leader, and trusted advisor, ensuring operational excellence, regulatory compliance, client satisfaction, and sustainable growth. All activities are guided by ACDC’s Corporate Values Platform. Qualifications - Bachelor’s degree in emergency management, public safety, or a closely related field. - 10+ years of advanced experience in emergency management, including Response and Debris Management. - 5-7+ years’ leadership experience including leading complex portions of disaster response projects teams/tasks, program management or full scope debris projects/programs. - Demonstrated working knowledge of full scope Emergency Management protocols and familiarity with state and local plans, agencies, and funding sources. - Proficient in Microsoft Office 365, particularly Excel. Requirements - Must be 18 years of age or older. - Must pass background check upon offer of employment. - Eligibility to work in the United States is required. Benefits - Medical, Vision, and Dental Insurance. - Short-Term Disability/Voluntary Long-Term Disability. - 401(k) Account with Company Match. - Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals. - Paid Parental Leave. - Training and Professional Development Opportunities. - Corporate Computer. - Time off to Volunteer. - Cell Phone Allowance.

• Own the full project lifecycle from client intake to final delivery • Partner directly with clients to translate goals into briefs, timelines, and milestones • Build and rebalance production schedules across editors and photo/video crews • Run QC reviews on audio, color, exposure, pacing, and platform specs • Standardize SOPs to lift throughput and consistency • Ensure projects ship on time, on spec, and on brief