• Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success • Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth • Establish and maintain rapport with all assigned accounts • Work closely with your team of Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes • Identify and call out account risks • Capture key customer needs, translate them to internal tasks, and execute • Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams • Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved • Travel on-site to key customers as needed

Role Description You will drive the success of our customers. This position works alongside other Customer Success Managers and reports to the Senior Director, Success. At Cority, we are passionate about customer success. It’s not just a job for us, it’s our mission. The Manager, Customer Success is responsible for leading, coaching, and developing a team of Customer Success Managers to drive customer value, retention, growth, and overall customer satisfaction. This role plays a critical part in ensuring the team delivers exceptional customer experiences while achieving business objectives and key performance indicators. - Lead, coach, mentor, and develop a team of Customer Success Managers to achieve business goals and professional development objectives. - Foster a high-performance, collaborative, and customer-centric culture within the team. - Conduct regular one-on-one meetings, performance reviews, and career development planning. - Ensure the team delivers proactive, strategic, and high-quality customer engagement throughout the customer lifecycle. - Monitor team performance against established KPIs, customer health metrics, and operational objectives. - Support onboarding and continuous training initiatives for team members. - Model strong leadership behaviors and exceptional customer engagement standards. - Drive customer retention, adoption, satisfaction, and long-term partnership success. - Ensure consistent execution of customer success processes, best practices, and engagement strategies. - Act as a senior point of escalation for customer concerns, risks, and complex issues. - Collaborate cross-functionally with Support, Product, Sales, and other internal teams to drive timely issue resolution and customer advocacy. Qualifications - Previous leadership experience managing or mentoring customer-facing teams, preferably within Customer Success, Account Management, or SaaS environments. - Demonstrated ability to lead, coach, and motivate high-performing teams. - Strong customer relationship management and conflict resolution skills. - Ability to model exceptional service delivery during every customer interaction. - Experience coaching team members to effectively manage customer issues, escalations, and complex situations. - Proven ability to collaborate cross-functionally and drive resolution across multiple stakeholders. - Strong analytical, organizational, and problem-solving skills. - Excellent verbal and written communication skills. - Experience managing KPIs, customer health metrics, and operational performance. - Ability to thrive in a fast-paced, evolving environment while balancing strategic and operational priorities. Benefits - An opportunity to work in a values-driven, performance-oriented, dynamic, and growth-focused culture. - We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance. - Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.). - Annual fitness allowance. - Mental health support provided through access to Calm Premium meditation app and access to Talkspace. - Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs. Company Description Cority helps customers see and prevent risks across their operations in real time. Our EHS+ platform converges people, data, and AI agents to provide a clear view of information people can trust, automate workflows that make people more impactful, and deliver personalized insights and expertise to improve decision-making. For 40 years, Cority has been the market leader in EHS+, recognized by top analysts and trusted by more than 1,500 of the most complex organizations worldwide. Cority has received many awards for its strong employee culture and outstanding business performance.

Role Description We are seeking motivated and customer-focused individuals to join our team as Remote Travel Booking Agents. In this role, you will assist clients in planning and booking travel experiences including cruises, resorts, flights, and vacation packages. This opportunity is ideal for individuals who enjoy helping others, have strong communication skills, and are looking for a flexible, remote work environment. - Assist clients with researching and booking travel arrangements - Provide excellent customer service before, during, and after travel - Recommend destinations, accommodations, and travel packages based on client needs - Stay informed on travel industry trends, promotions, and supplier updates - Maintain accurate client records and booking details - Communicate with travel suppliers and vendors to coordinate bookings Qualifications - Must be 18 years or older - Strong communication and organizational skills - Customer service experience preferred (not required) - Self-motivated with the ability to work independently - Access to a computer, internet, and smartphone Benefits - Flexible work schedule - Remote work environment - Access to travel training and industry resources - Opportunities for personal and professional development Training & Support - Comprehensive onboarding and training provided - Ongoing mentorship and team support - Access to booking systems and preferred vendor partnerships

Role Description Tenna is hiring a Customer Success Operations Manager to support the scaling of our Customer Success and Professional Services teams. This is a cross-functional, high-impact role responsible for designing and standardizing the processes, workflows, and playbooks that drive consistency and efficiency across our customer-facing teams. - Track and analyze the metrics that matter including customer health scores, retention rates, NPS, and time-to-value. - Translate data into clear actionable strategies for leadership. - Own and optimize the technology stack that powers our CS team including CRM tools and platform integrations. - Ensure every team member is trained and equipped to use tools effectively. - Proactively identify operational bottlenecks and support capacity planning. - Continuously improve the systems that keep our teams efficient and our customers successful. This role sits at the intersection of data, process, and people and is ideal for someone who has operated and improved CS operations in a fast-growing SaaS environment. Qualifications - 7+ years of experience in Customer Success Operations or a related field within a SaaS or technical environment. - Proven track record of building and optimizing scalable CS processes and playbooks. - Strong data analysis skills with the ability to translate metrics and insights into actionable strategies. - Hands-on experience with Salesforce and other CS platforms including Help Scout, Gainsight, or ChurnZero. - Excellent organizational and project management skills with a process-driven, detail-oriented approach. - Strong verbal and written communication skills with the ability to influence cross-functional stakeholders. - Self-motivated and adaptable with a bias toward action and a strong service orientation. - Experience working in or directly supporting the construction technology industry or construction sector is a plus. - Bachelor's degree or equivalent experience is required. Requirements - Design and implement standardized processes and workflows across Customer Success and Professional Services. - Build and maintain customer playbooks, templates, and best practices. - Partner with cross-functional teams to ensure processes are integrated and aligned. - Proactively identify and mitigate operational bottlenecks. - Track and analyze key performance metrics. - Build and maintain dashboards and reports for leadership. - Use customer data and qualitative insights for continuous improvement. - Own the CS technology stack including Salesforce. - Lead the rollout of new tools and integrations. - Ensure full team adoption through training and ongoing enablement. - Partner with CS and Onboarding leadership to define team goals. - Monitor adherence to operational processes and progress toward targets. - Deliver recommendations that improve team efficiency and customer satisfaction. - Support workforce planning initiatives. - Continuously evaluate and improve operational systems. - Collect and analyze customer feedback for process improvements. - Act as a liaison between customers and internal teams. - Develop and execute strategies to increase customer engagement and advocacy. Benefits - Full-time opportunity. - Location: Remote – Nationwide. - Travel to customer locations is required, up to 20%. - Competitive compensation packages offered. - Opportunities for growth and personal development within a highly dynamic team. - Robust, low-cost benefit packages offered. - Benefit coverage begins the first date of employment. - Paid Time Off and Volunteer Time Off offered. - Dependent Care offered. - 401k match. - Employee referral bonuses.