• Onboard new customers effectively, transitioning them from initial deployment to post-deployment success plans. • Develop success plans for customers, outlining their key success factors and recommendations. • Conduct regular check-ins through Monthly or Quarterly Success Reviews to measure progress and identify areas for improvement. • Collaborate with Professional Services to identify new opportunities and assist in transitions following deployments. • Respond to customer requests and offer strategic guidance on product use, account modifications, and business expansion. • Monitor customer adoption of OnePlan’s features and functionality, ensuring alignment with their business needs. • Facilitate renewals of subscriptions and support agreements, minimizing churn by maximizing customer satisfaction. • Collect customer feedback, collaborate with product and engineering teams, and ensure customer input is funneled into product roadmaps. • Act as a trusted customer advocate and thought leader, both internally and externally, sharing your insights and experiences.

• Onboard new customers effectively, transitioning them from initial deployment to post-deployment success plans. • Develop success plans for customers, outlining their key success factors and recommendations. • Conduct regular check-ins through Monthly or Quarterly Success Reviews to measure progress and identify areas for improvement. • Collaborate with Professional Services to identify new opportunities and assist in transitions following deployments. • Respond to customer requests and offer strategic guidance on product use, account modifications, and business expansion. • Monitor customer adoption of OnePlan’s features and functionality, ensuring alignment with their business needs. • Facilitate renewals of subscriptions and support agreements, minimizing churn by maximizing customer satisfaction. • Collect customer feedback, collaborate with product and engineering teams, and ensure customer input is funneled into product roadmaps. • Act as a trusted customer advocate and thought leader, both internally and externally, sharing your insights and experiences.

• Schedule, train and lead initial meetings with new clients to understand their specific logistics needs and goals. • Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address any concerns. • Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately. • Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels. • Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations.

• Responsible for the Partner facing enablement activities to ensure successful deployments • Help clients realize “Time to Value” goals including the adoption of best practices • Valid deployment methodology and working within the defined Saviynt processes • Drive strategic global initiatives within Saviynt based on a wide range of data and metrics to manage costs • Identify risks, highlight cross sell/up sell opportunities and general business process improvements • Gather feedback to drive continual improvements with Saviynt processes, community tools and systems • Understand partner’s strategic goals and advise on how to achieve them • Feedback to partner on how they can improve their “Ways of working” based on information gathered from the field as well as internal data metrics • Working with CSMs, TAMs and Expert Services to build a picture of a partner’s strengths and weaknesses as well as projects at risk • Track go-live dates in your region, identify aged/deferred go-lives at risk • For projects/go-lives at risk, identify causes and recommend possible interventions • Profile partners by geography, experience and performance to assist Partner Directors and Sales Directors with recommendations to clients • Monitor and measure partner’s engagement with Freshdesk, Forums, Documentation Portal, Ideas Portal and Saviynt Exchange • From data driven analysis, identify trends at a regional and global level and devise strategies for field teams to adopt • Attend Partner Focused events and either present on related topics or host workshops to share knowledge increase partner engagement • Create content for quarterly Partner Newsletter that adds value to the partner’s capabilities and knowledge • Support the Partner Director in managing the partners performance with evidential facts to enable a robust dialogue • Challenge the Status Quo and identify areas for improvement both externally with partners and internally with functional teams • Communicate the Saviynt vision and product roadmap • Managing upsell and cross-sell opportunities • Driving expansion opportunities • Negotiating contracts and pricing