Role Description Zermount Inc. is seeking a Scrum Master who can drive Agile excellence and empower teams to deliver high-quality products and services to our government clients. As a Scrum Master on our project, you will: - Coach and guide cross-functional teams through Scrum events. - Remove impediments and foster a culture of continuous improvement. - Partner with stakeholders at all levels to align priorities and drive decision making. - Translate complex requirements into actionable sprint goals that deliver measurable outcomes. - Champion Agile best practices and elevate team performance through coaching, mentoring, and data-driven retrospectives. - Balance Business as Usual operational demands with strategic initiatives. - Build trust, resolve blockers, and inspire high performance. - Help teams navigate ambiguity and deliver results in a fast-paced environment. Qualifications - Prior experience on a scrum team. - Knowledge of scrum and agile techniques. - Strong communication, interpersonal and mentoring skills. - Technical knowledge of complex enterprise IT systems. - Ability to work with and lead a team. - Experience communicating effectively, both oral and written, with technical, non-technical, and executive-level customers. - Knowledge in risk assessment methodologies. - Experience with cloud-based environments and technologies is preferred. - Excellent communication skills, with the ability to explain complex concepts in a clear, concise manner. - Strong problem-solving skills, proactive attitude towards identifying potential issues and implementing solutions. - The ability to organize and motivate a project team. Requirements - Expertise in Agile frameworks and methodologies including Scrum, Kanban, and hybrid approaches. - Advanced proficiency in Agile project management tools including Jira for sprint management, backlog refinement, velocity tracking, and delivery metrics reporting. - Experience with Power BI or similar dashboarding tools for data-driven retrospectives and program visibility. Preferred Qualifications - Experience coaching teams through Agile adoption and transformation. - Certifications such as PSM, PSPO, CSM, SAFe, PMI-ACP, PMP, or ITIL. - Familiarity with ITIL, PMBOK, Scrum Guide, Kanban, and Agile best practices. - Experience in regulated, compliance-driven, or governance-heavy environments. - Data visualization and reporting experience (Power BI or similar dashboarding tools). - Planning and managing IT projects. Competencies - Agile Coaching & Facilitation. - Impediment Resolution & Risk Assessment. - Communication & Facilitation. - Continuous Improvement & Process Optimization. - Mentorship & Coaching. - Program & Project Management. - Innovation & Process Improvement. - Stakeholder Collaboration. Education and Certifications - Master's degree preferable but professional experience is permitted. - Bachelor's degree and 4 years of product or project development experience, and 3 years of project development experience on an Agile Team or an equivalent combination of education and work experience. - At least one of the following Agile certifications: - Agile Scrum Master. - Agile Project Manager. - Agile Scrum Professional. Clearance Level - Public Trust. Work Location - Remote work authorized; travel may be required to client location in Alexandria, VA. Hours of Operation - Business Hours: 8:00 am EST - 4:30 pm EST. Reporting Structure - Reports to: USPTO Program Manager.

• Facilitating Scrum Ceremonies • Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives • Coach the development team and product owners on agile principles • Remove impediments and foster a collaborative team environment • Identify and resolve technical or functional bottlenecks • Collaborate with Product Owners to help deliver the backlog • Build and manage reporting through JIRA

Role Description We’re looking for a Staff Scrum Master to guide and empower fully remote, globally distributed teams operating within a SAFe Agile Release Train. In this role, you’ll support TJX’s Global Compliance, Corporate Responsibility & Sustainability ART, enabling delivery across a diverse ecosystem of on‑prem and cloud‑based solutions, including ServiceNow Scoped Applications, Workiva, Watershed, HighQ, and PaperVision. You’ll play a critical role in coaching teams on Agile practices, driving continuous improvement, and ensuring meaningful business value is delivered sprint after sprint. This is an exciting opportunity to deepen your expertise in Agile leadership while influencing high‑impact initiatives across all geographies. As a servant leader on the Scrum team, you are responsible for: - Educating and coaching the team on Agile processes - Leading toward predictable and sustainable delivery - Serving the team through impediment removals - Fostering an environment of continuous improvement toward building a high performing team The Scrum Master must demonstrate an advanced knowledge of: - SAFe - Scrum - Kanban - XP principles Qualifications - Bachelor’s Degree or equivalent engineering skillset, training, or technical work experience (required) - 5-8 years of experience as a scrum master - Strong understanding of Agile methodologies and SAFe framework - A mindset for continuous process improvement, driven by a focus on delivering value through efficiency with excellent facilitation, coaching, and mentoring skills - Ability to influence effectively with and without formal authority - Excellent verbal and written communication skills, knowing your audience - Proven success working in a highly collaborative, matrix environment, with a track record of measurable business impact - Experience working in hybrid scrum and waterfall environments - Capability to demonstrate critical thinking and proven track record of positive change - Solid understanding of agile methodology, scrum, SAFe, and agile tools (JIRA, Confluence) - Ability to work collaboratively with distributed team members Requirements - Drive delivery across multiple scrum teams - Support team impediment removal and dependency tracking - Facilitate Agile team ceremonies, including daily standups, reviews, and retrospectives - Ensure team agreements are in place and coach adherence to SAFe/Agile practices - Drive iteration commitments and plan for delivering business value - Collaborate with other Scrum Masters across the ART as necessary, e.g., Scrum of Scrums - Coordinate with other teams as necessary, such as Shared Services or DevOps teams - Partner with the Product Owner to ensure product backlog items are refined, prioritized, and scheduled - Drive estimating activities within the team - Facilitate capacity planning and release planning - Track and share metrics to measure team progress and achieve baseline KPIs - Identify areas for improvement - Validate time tracking - Track team objectives using appropriate Agile tools/applications - Protect the team from external interference - Support ART Readiness/Preparations - Consistently demonstrate the ability to manage moderately complex work through their teams - Influence work and process outside of the ART as needed Benefits - We value integrity, respect, and teamwork, encouraging a unique and inclusive culture - Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources - Management Incentive Plan along with a robust Retirement Savings Program - A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week - Enjoy Associate discounts at our stores, available to you and eligible family members - Comprehensive training and development resources designed to help you learn, grow, and succeed - Exciting career paths with growth opportunities and tuition reimbursement to support your career progression

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master within PNC's AMG Tech organization, you will be based remotely in the state of Michigan. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices. - Ensures team adherence to Agile principles. Provides coaching to the Scrum Team(s) on how to execute the Scrum framework. - Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders. - Serves as a filter to remove impediments to progress as identified by the team. Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities. - Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsAgile Methodology, Customer Solutions, Information Management, Organizational Analysis, Product Lifecycle Management (PLM), Program Administration, Scrum, Software Testing CompetenciesAgile Development, Coaching Others, Conflict Management, Design Thinking, Group Facilitation, Interpersonal Relationships, IT Standards, Procedures & Policies, Listening, Planning and Organizing, Problem Solving Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Application Window Generally, this opening is expected to be posted for two business days from 04/20/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.