Role Description The Business Manager is responsible for managing, coordinating, and directing the administrative support and non-clinical operations of the agency, ensuring that all duties are performed in a timely manner. The Business Manager also ensures that all administrative support to the Executive Director and/or Clinical Director functions are operating effectively and efficiently. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Overseeing and maintaining contracts, binders, and HR/medical files for all agency employees and contract staff in accordance with policy and applicable regulations. - Reviewing, reconciling, and submitting invoices to Home Office in accordance with LHC Group policy, ensuring payment is issued timely, following up on concerns, and maintaining a positive relationship with all vendors. - Performing and/or managing billing audits per policy and following up with corrections. - Managing clerical staff and all non-clinical workflow and processes in the office, including timely completion of all clerical tasks and providing input into hiring, disciplinary, and separation decisions. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Must possess at least one of the following: - 3+ years of healthcare experience - 3+ years of experience in an office administration role - Computer proficiency, including Microsoft Office suite Requirements - Demonstrated solid organizational, written, verbal communication, and time management skills. - Demonstrated computer proficiency, including Microsoft Office suite. - Demonstrated ability to work independently. - Demonstrated solid process and people leadership abilities. - Experience with payroll process, supply management, and basic financial knowledge. - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $17.60 to $26.45 per hour based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Analyze the full patient journey across queues: prescription intake, processing workflows, communication touchpoints, and fulfillment outcomes. • Identify friction points, trends, and opportunities that impact patient satisfaction, speed to therapy, and medication adherence. • Build dashboards and reporting in Looker that illuminate patient-level and operational KPIs. • Translate complex data into clear, actionable narratives for leaders across multiple departments. • Forecast patient demand, workflow volume, staffing needs, and operational load using statistical modeling. • Partner with operations, engineering, and product teams to identify data gaps and improve reporting.

• Perform Identity and Access Management (IAM) functions across classified and sensitive environments. • Manage and enforce user access controls in accordance with DoD cybersecurity policies and standards. • Serve as an Information Assurance (IA) Subject Matter Expert (SME) for identity authentication and access management processes. • Support implementation and administration of DoD ICAM services and security frameworks. • Validate and monitor user/entity access to systems, applications, and data resources. • Ensure compliance with DoD Instruction 8520.03 and related access management requirements. • Assist with account provisioning, deprovisioning, role-based access controls, and privileged access management. • Investigate and resolve access-related incidents, security violations, and authentication issues. • Maintain documentation related to IAM procedures, policies, and audit activities. • Collaborate with cybersecurity teams to support continuous monitoring and security compliance initiatives.

• Work with stakeholders and product managers to analyze data and align product roadmap to strategic goals • Act as an ambassador for the product internally and externally, and as the primary technical contact for queries related to the product • Possess a fundamental understanding of end-to-end customer experience integration and dependencies • Work closely with key roles such as Tech Leads and Delivery Managers to ensure requirements clarity and technical excellence • Develop scope documents and define Epics/User Stories that guide our CLS Software Development teams • Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy • Define priorities for short-term delivery within sprints and also for longer-term delivery along with Product Managers and stakeholders • Solve problems, make decisions, and complete trade-off analysis to stay on track toward business development commitments • Ensure that dependencies, risks, and stakeholders’ expectations are identified and managed • Develop appropriately detailed specifications for product features so that they are clearly understood by the development team • Increase transparency and enable direct communication between tech and business • Provide the necessary information required to help teams make informed decisions autonomously • Support the teams to reach their long- and short-term commitments by removing anything that impedes their work • Develop and maintain an appropriately prioritized backlog of user stories for implementation • Ensure effective coordination, establish feedback loops, and enable overall orchestration among various teams, stakeholders, and customers • Run refinement sessions with the development teams in order to articulate delivery goals, provide details, and refine stories • Run iteration reviews or demo sessions with the help of QA engineers in order to present the iteration deliverables to stakeholders and receive feedback