Role Description The Business Manager is responsible for managing, coordinating, and directing the administrative support and non-clinical operations of the agency, ensuring that all duties are performed in a timely manner. The Business Manager also ensures that all administrative support to the Executive Director and/or Clinical Director functions are operating effectively and efficiently. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Overseeing and maintaining contracts, binders, and HR/medical files for all agency employees and contract staff in accordance with policy and applicable regulations. - Reviewing, reconciling, and submitting invoices to Home Office in accordance with LHC Group policy, ensuring payment is issued timely, following up on concerns, and maintaining a positive relationship with all vendors. - Performing and/or managing billing audits per policy and following up with corrections. - Managing clerical staff and all non-clinical workflow and processes in the office, including timely completion of all clerical tasks and providing input into hiring, disciplinary, and separation decisions. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Must possess at least one of the following: - 3+ years of healthcare experience - 3+ years of experience in an office administration role - Computer proficiency, including Microsoft Office suite Requirements - Demonstrated solid organizational, written, verbal communication, and time management skills. - Demonstrated computer proficiency, including Microsoft Office suite. - Demonstrated ability to work independently. - Demonstrated solid process and people leadership abilities. - Experience with payroll process, supply management, and basic financial knowledge. - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $17.60 to $26.45 per hour based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Gather and analyze client requirements for the implementation of our integrated solution • Document business and operational needs within the context of implementation and workflow automation • Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony) • Configure our software to suit the specifics of the client's needs or requirements • Collaborate with solution architects, functional leads, and the development team to create and review new solutions • Define testing scope and criteria and work closely with the quality assurance team during execution • Build presentation decks and conduct solution demonstrations for clients • Contribute to the creation or redesign of reports and communications that support processes and procedures • Provide ongoing follow-up with stakeholders regarding implemented changes

• Analyze the full patient journey across queues: prescription intake, processing workflows, communication touchpoints, and fulfillment outcomes. • Identify friction points, trends, and opportunities that impact patient satisfaction, speed to therapy, and medication adherence. • Build dashboards and reporting in Looker that illuminate patient-level and operational KPIs. • Translate complex data into clear, actionable narratives for leaders across multiple departments. • Forecast patient demand, workflow volume, staffing needs, and operational load using statistical modeling. • Partner with operations, engineering, and product teams to identify data gaps and improve reporting.

• Perform Identity and Access Management (IAM) functions across classified and sensitive environments. • Manage and enforce user access controls in accordance with DoD cybersecurity policies and standards. • Serve as an Information Assurance (IA) Subject Matter Expert (SME) for identity authentication and access management processes. • Support implementation and administration of DoD ICAM services and security frameworks. • Validate and monitor user/entity access to systems, applications, and data resources. • Ensure compliance with DoD Instruction 8520.03 and related access management requirements. • Assist with account provisioning, deprovisioning, role-based access controls, and privileged access management. • Investigate and resolve access-related incidents, security violations, and authentication issues. • Maintain documentation related to IAM procedures, policies, and audit activities. • Collaborate with cybersecurity teams to support continuous monitoring and security compliance initiatives.