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Bilingual Medical Receptionist, Patient Coordinator – Personal Injury
Location
Mexico
Posted
4 days ago
Salary
$6 - $7 / hour
Seniority
Senior
Job Description
Bilingual Medical Receptionist, Patient Coordinator – Personal Injury
Winning Assistants LLC
• Manage incoming patient calls with professionalism and empathy • Handle patient intake, scheduling, appointment confirmations, and calendar coordination • Follow up on personal injury referrals and new patient inquiries • Verify insurance eligibility and assist with administrative processing • Coordinate patient care and ongoing appointment follow-ups • Communicate with attorneys, providers, and professional offices regarding cases • Send and receive medical records, lien agreements, and related documentation • Maintain accurate patient records and administrative documentation • Support backend administrative workflows and general office coordination • Utilize Jane EHR and other healthcare systems for patient management • Manage communication through Google Voice, WhatsApp, Zoom, and Google Chat • Provide bilingual Spanish-English support to patients and referral partners
Job Requirements
- Fluent in Spanish and English (written and verbal)
- Prior experience in a personal injury or healthcare practice strongly preferred
- Experience with patient scheduling, referral follow-ups, and insurance verification
- Familiarity with Jane EHR or similar medical scheduling systems preferred
- Strong phone etiquette and patient communication skills
- Professional, compassionate, and trustworthy demeanor
- Highly organized with strong multitasking and time management abilities
- Comfortable working independently and solving problems proactively
- Detail-oriented, responsive, and accountable
- Ability to handle confidential patient information with HIPAA awareness
- Tech-savvy with the ability to quickly learn new systems and workflows
- Reliable internet connection and professional remote work environment required
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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